Cannot Book Beyond 50 weeks out
Jan 2, 2019, 7:29 am
#1
Original Poster
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
Cannot Book Beyond 50 weeks out
Hello
I know that a number of travel sites don't open up future dates on a rolling 365 days (eg BA is 355) but the Marriott website and app has been stuck on 20 December 2019 for the past 2 days. I was expecting a new day to become available as each day passes.
I called Marriott in case this was a bug or the agent could book from their side but I was just told that more dates would open up in 11 days times and until then I could only book as far out as 20 December 2019.
I know that this is only January and I have plenty of time to book hotels for December, but any idea why the site/app are behaving like this? As I say, it would make sense if a new date became available day by day as we progress into 2019.
(I did do a quick Forum search but couldn't find this being raised before)
Thanks
I know that a number of travel sites don't open up future dates on a rolling 365 days (eg BA is 355) but the Marriott website and app has been stuck on 20 December 2019 for the past 2 days. I was expecting a new day to become available as each day passes.
I called Marriott in case this was a bug or the agent could book from their side but I was just told that more dates would open up in 11 days times and until then I could only book as far out as 20 December 2019.
I know that this is only January and I have plenty of time to book hotels for December, but any idea why the site/app are behaving like this? As I say, it would make sense if a new date became available day by day as we progress into 2019.
(I did do a quick Forum search but couldn't find this being raised before)
Thanks
Jan 2, 2019, 7:50 am
#2
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,198
I spoke with a GM about this today and he is frustrated. Many of his guests book Christmas a year in advance. He says many guests the past week have come up to him to book directly - he says he is doing it for old guests but it is a nightmare as has to be via a different system/ process, and he is worried about making a mistake.
He says he has becone a reservation agent with all the unintentional technical disasters with Marriottt and now these intentional limits on booking in advance, ending plat chat, even emails
He says he has becone a reservation agent with all the unintentional technical disasters with Marriottt and now these intentional limits on booking in advance, ending plat chat, even emails
Jan 2, 2019, 8:40 am
#4
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Marriott has always booked 50 weeks out. Dec 20 is 50 weeks plus 2 days. I don't think this is an issue.
https://www.timeanddate.com/date/dur...&d2=20&y2=2019
https://www.timeanddate.com/date/dur...&d2=20&y2=2019
Jan 2, 2019, 8:57 am
#5
Original Poster
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,403
Marriott has always booked 50 weeks out. Dec 20 is 50 weeks plus 2 days. I don't think this is an issue.
https://www.timeanddate.com/date/dur...&d2=20&y2=2019
https://www.timeanddate.com/date/dur...&d2=20&y2=2019
SPG if I remember correctly had a wider booking window..
Jan 2, 2019, 11:34 am
#7
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Jan 2, 2019, 4:09 pm
#9
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Marriott has always opened 50 weeks out on Saturday night/Sunday morning. It remains on that date until next Saturday nigh/Sunday morning. Checking back each day during the week is not going to get you anywhere.
Check again on Sunday, it should be available through Dec. 27.
Yes, we lost SPG's 18 month booking window with the integration .
Check again on Sunday, it should be available through Dec. 27.
Yes, we lost SPG's 18 month booking window with the integration .
Jan 2, 2019, 4:16 pm
#10
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
For over 15 years I almost always booked my Award stays 400 days or more in advance. Specialty Select rooms were almost always available and later when SNAs were introduced mine had chronological priority.
I wish Marriott had adopted the SPG timeframe.
Jan 3, 2019, 10:05 pm
#12
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
Marriott has always opened 50 weeks out on Saturday night/Sunday morning. It remains on that date until next Saturday nigh/Sunday morning. Checking back each day during the week is not going to get you anywhere.
Check again on Sunday, it should be available through Dec. 27.
Yes, we lost SPG's 18 month booking window with the integration .
Check again on Sunday, it should be available through Dec. 27.
Yes, we lost SPG's 18 month booking window with the integration .
Jan 5, 2019, 9:44 am
#14
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jan 5, 2019, 9:58 am
#15
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
