I spoke with a GM about this today and he is frustrated. Many of his guests book Christmas a year in advance. He says many guests the past week have come up to him to book directly - he says he is doing it for old guests but it is a nightmare as has to be via a different system/ process, and he is worried about making a mistake.

He says he has becone a reservation agent with all the unintentional technical disasters with Marriottt and now these intentional limits on booking in advance, ending plat chat, even emails