Hotel excluding suites from upgrades (JW Guanacasta Costa Rica)
May 12, 2019, 10:39 pm
#166
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Add JW Marriott Grand Lakes to properties violating T&Cs. Will only give a Titanium member a one category upgrade in spite of suites being available. Offered for $150/nights but even after speaking to front desk manager, not complimentary per their policy since I already recieved my one category upgrade.
well see if the twitter team will do anything.
well see if the twitter team will do anything.
Where is Grand Lakes? Can you de-camp to another hotel?
May 13, 2019, 9:20 am
#167
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May 13, 2019, 9:16 pm
#168
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Heard back from the twitter team, not all that helpful. They said a hospitality suite wasn’t available (probably true) and that’s the only suite eligible for complimentary upgrades.
Didn't address the fact that the hotel said I wouldn’t be eligible even if one was available because a) they don’t do two category upgrades and b)because I’m on a group rate (this was a hotel management response)
went back and forth with them twice and have given up. Just don’t expect a two category upgrade without SNAs at this hotel.
Didn't address the fact that the hotel said I wouldn’t be eligible even if one was available because a) they don’t do two category upgrades and b)because I’m on a group rate (this was a hotel management response)
went back and forth with them twice and have given up. Just don’t expect a two category upgrade without SNAs at this hotel.
May 14, 2019, 6:25 am
#169
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Interesting, the last time I stayed there, Dec. 2017), I was upgraded to a very large Grand suite on a 7 night award stay. So either they have changed their rules on upgrades or you had a "rouge" manager/front desk agent.
May 14, 2019, 9:27 am
#170
Join Date: Jan 2014
Posts: 573
One level up
Coroprate will contact hotel if they don't upgrade you one level up all upgrade above one level they don't care this is in hotel decision.
May 14, 2019, 9:41 am
#171
Join Date: Feb 2018
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If Marriott wish to change their policy, they should update the t&c accordingly.
(and risk more people upset about Bonvoy)
Then again, how corporate know that hotel didnt upgrade member? does member have to reporting every stays that not upgraded?
Can imagine the man hour required to check and respond to the reports.
May 14, 2019, 10:02 am
#172
Join Date: Jan 2014
Posts: 573
@kaizen7 : I know what was written in SPG upgrade T&C and know which words are used in new Bonvoy upgrade T&C but behind the curtains looks different.
If you look at forum we have post that show steps or answers of hotel which are different form T&C and look like they know they have corporate umbrella and don't care guest claims.
In the past SPG take care if you have only one level upgrade now Marriott don't care if you have one level from 'city view' to 'see view' change and corner roms or suites are available at checkin.
If you look at forum we have post that show steps or answers of hotel which are different form T&C and look like they know they have corporate umbrella and don't care guest claims.
In the past SPG take care if you have only one level upgrade now Marriott don't care if you have one level from 'city view' to 'see view' change and corner roms or suites are available at checkin.
May 14, 2019, 10:32 am
#173
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@kaizen7 : I know what was written in SPG upgrade T&C and know which words are used in new Bonvoy upgrade T&C but behind the curtains looks different.
If you look at forum we have post that show steps or answers of hotel which are different form T&C and look like they know they have corporate umbrella and don't care guest claims.
In the past SPG take care if you have only one level upgrade now Marriott don't care if you have one level from 'city view' to 'see view' change and corner roms or suites are available at checkin.
If you look at forum we have post that show steps or answers of hotel which are different form T&C and look like they know they have corporate umbrella and don't care guest claims.
In the past SPG take care if you have only one level upgrade now Marriott don't care if you have one level from 'city view' to 'see view' change and corner roms or suites are available at checkin.
May 14, 2019, 10:40 am
#174
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May 14, 2019, 11:15 am
#175
Join Date: Jan 2014
Posts: 573
Just back from Kuala Lumpur and next hidden marriott policy is if you have standard room w/o brakfast and you are upgraded to club room you don't have lounge access or to suite with breakfast standard in rate you don't have this breakfast from suite benefit you must choose your member benefit to have breakfast.
May 14, 2019, 11:20 am
#176
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Just back from Kuala Lumpur and next hidden marriott policy is if you have standard room w/o brakfast and you are upgraded to club room you don't have lounge access or to suite with breakfast standard in rate you don't have this breakfast from suite benefit you must choose your member benefit to have breakfast.
May 14, 2019, 11:36 am
#177
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It’s not like the Ambassador supervisory corporate liaison team is some random Residence Inn front desk manager.
May 14, 2019, 11:38 am
#178
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The change in policy for former SPGers is that points rooms used to have to come with the same benefits as available to all cash bookings, but this is no longer the case for Marriott. Obviously hotels are always welcome to go above and beyond the programme.
May 14, 2019, 11:43 am
#179
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The Barcelona Edition maintains this is the correct policy and when I asked my Ambassador to confirm they are wrong he bounced it up to corporate who have now spent over 3 months not responding to him... Even if it’s not in principle a new policy, it is a terrible least partially in place in practice.
It’s not like the Ambassador supervisory corporate liaison team is some random Residence Inn front desk manager.
But, outside of Mexico, I am routinely getting suite upgrades.when they are available including in the US, Europe, Middle East, Australia, and South America. Obviously, there are some exceptions and part of my luck may be that I am avoiding hotels that cheat. On other times, I recognize when hotels are being honest and aren't simultaneously selling suites while claiming they don't have it.
I do appreciate it when FTer's push it at properties like the Barcelona Edition.
May 14, 2019, 12:00 pm
#180
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That's really the key these days. Or if you do pick a property that's known to cheat, reduce expectations accordingly.
Many will have less flexibility in booking though, and for them the increased incidence of cheating really sucks.
Many will have less flexibility in booking though, and for them the increased incidence of cheating really sucks.