|
Hotel excluding suites from upgrades (JW Guanacaste Costa Rica)
Hi all! I noticed that the JW Marriott in Costa Rica is limiting upgrades to one room category and clearly excluding suites for all award stays regardless of status. Isn’t this against the T&C? What are your thoughts on this? https://cimg0.ibsrv.net/gimg/www.fly...49c742de89.jpg Update: Response from Marriott https://cimg9.ibsrv.net/gimg/www.fly...7589516d83.png Hello, Jose! The hotel is not violating our Terms and Conditions. It states that they may include suites, \"subject to availability and identified by each Participating Property". The hotels are not required to provide suite rooms as upgrades. We are sorry that you are disappointed with this; however, it does not violate our T&C. If you have any further questions, please let us know! |
Blatantly against the T&C’s. Marriott just isn’t even trying.
|
This is peak Marriott right here. Blatant T&C violation, put right on the website in a big banner that shows up on the booking page. For a JW Marriott property no less.
|
Just asked SPG via Facebook and this was their response: "Enhanced Room Upgrades for Platinum members are subject to availability and are identified by each Participating Property. We have checked and this hotel do not offer Suite upgrades." So...are hotels from any brand now able to exclude suites from the upgrade pool at their discretion? If so, why even bother advertising suite upgrades as a Plat benefit?
|
I miss Starwood.
|
Not an apologist and haven't reviewed the T&Cs on this specific matter, but isn't it Marriott's thing that if they add "resort" to the name of the property, the elite benefits basically go out the window? That certainly seems to be my experience.
|
Originally Posted by arlflyer
(Post 30590323)
Not an apologist and haven't reviewed the T&Cs on this specific matter, but isn't it Marriott's thing that if they add "resort" to the name of the property, the elite benefits basically go out the window? That certainly seems to be my experience.
|
M&A rarely are good for the consumer
|
Wow, just wow.
Here are the T&C. I've highlighted two key provisions: Platinum Elite Members receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors. At The Ritz-Carlton, suites are only included for Platinum Premier Members and rooms with direct Club access are excluded. Enhanced Room Upgrades are subject to availability and are identified by each Participating Property. The Complimentary Enhanced Room Upgrade for Platinum Elite Members is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Aloft, Element and participating Vistana properties. The list of "stay away" properties just keeps getting longer. And I keep coming back to whether I can find a way to do 60 Hyatt next year (though they have their share of properties that game the rules hard, as well). |
Originally Posted by SHLTP
(Post 30590257)
I miss Starwood.
|
Originally Posted by Kacee
(Post 30590476)
Wow, just wow.
Here are the T&C. I've highlighted two key provisions: If they're going to allow the second provision ("identified by each Participating Property") to override the first ("best available room"), then that's some serious deception of their customers. This discussion could happen every week. Every time it's like somebody thinks he's discovered the Watergate break-in. |
Someone had just posted in one of the Facebook Platinum groups that a property manager they were speaking to told them that they were getting more instructions from the top to stop giving away so many suite upgrades. It certainly does seem like we see WAY less post merger, at least for me.
|
Originally Posted by 3Cforme
(Post 30590687)
That was long the practice of SPG. The upgrade was to select standard suites. Not every suite was in the upgrade pool.
This discussion could happen every week. Every time it's like somebody thinks he's discovered the Watergate break-in. |
Originally Posted by nexusCFX
(Post 30590330)
Actually, post-merger there are better benefits at resorts than in the past, mostly relating to breakfast offerings.
Originally Posted by Kacee
(Post 30590476)
If they're going to allow the second provision ("identified by each Participating Property") to override the first ("best available room"), then that's some serious deception of their customers.
That being said, it is the sort of logic only a lawyer could like. And I am not a lawyer. |
Originally Posted by arlflyer
(Post 30590803)
Oh yeah man, for sure. The fruit cup and muffin at Wailea really made my stay.
I would not say that it is deception, as the statement is rhetorically sound. A room is only "available" if the property chooses it to be. That being said, it is the sort of logic only a lawyer could like. And I am not a lawyer. |
| All times are GMT -6. The time now is 12:09 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.