A chat with a property manager
Nov 22, 2018, 10:32 am
#16
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I mentioned the 75 nights in terms of upgrade priority, not lounge access. The lounge access angle would be affected by current SPG golds matched to Platinum (if I have that right) who lose that in January?
Nov 22, 2018, 11:02 am
#17
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Nov 22, 2018, 11:21 am
#18
Join Date: May 2005
Location: Dulles, VA
Programs: UA Life Gold, Marriott Life Titanium
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While there is probably not accurate data available, I am curious as to the extent of the program merger problems. Do the problems appear to be greater than reality in that we FTers generally post the negatives on this forum; not so much the positives? In my case, I have been a loyal MR member for many years with no problems prior to the merger. After the merger, I took the opportunity to try several SPG properties. In many stays since the merger, the worst problem that I had was a reservation that was not e-mailed to me. Upon arrival, my reservation was on file, I received the designated benefits, and my stays/points posted accurately. And my SPG stays/points merged into my MR account without issue. That is what counts for me.
If nothing else, the merger, with all of the FT posts, I received a good refresher of the benefits that are designated for my status.
If nothing else, the merger, with all of the FT posts, I received a good refresher of the benefits that are designated for my status.
Nov 22, 2018, 11:43 am
#19
Original Poster
Join Date: Mar 2003
Posts: 1,232
On the lounge issue with Golds - the manager truly believed that most were aware that they were not entitled but feigned ignorance or were just attempting to game the system .
The property , being legacy SPG, had not been switched over to all the Marriott systems which I believe I read is happening in batches . Needless to say , the manager was not looking forward to the upcoming changeover for the property.
The property , being legacy SPG, had not been switched over to all the Marriott systems which I believe I read is happening in batches . Needless to say , the manager was not looking forward to the upcoming changeover for the property.
Nov 22, 2018, 1:25 pm
#20
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I will assume that a lot of former Marriott silvers think they got a big upgrade to the old Gold back in August, which is why they're arguing about lounge access. They're thinking they hit the higher tier in the old program, instead of just being relabled Gold with the reduced Gold benefits.
Nov 22, 2018, 3:54 pm
#21
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
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Posts: 5,234
While there is probably not accurate data available, I am curious as to the extent of the program merger problems. Do the problems appear to be greater than reality in that we FTers generally post the negatives on this forum; not so much the positives? In my case, I have been a loyal MR member for many years with no problems prior to the merger. After the merger, I took the opportunity to try several SPG properties. In many stays since the merger, the worst problem that I had was a reservation that was not e-mailed to me. Upon arrival, my reservation was on file, I received the designated benefits, and my stays/points posted accurately. And my SPG stays/points merged into my MR account without issue. That is what counts for me.
If nothing else, the merger, with all of the FT posts, I received a good refresher of the benefits that are designated for my status.
If nothing else, the merger, with all of the FT posts, I received a good refresher of the benefits that are designated for my status.
And ...I'm convinced that there are more Plats or higher now, that there were before .... but every time I say that, I am attacked!
Nov 22, 2018, 3:58 pm
#22
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
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Nov 22, 2018, 4:23 pm
#23
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The only "new Plat" population (as noted elsewhere) should be some subset of people who had under 50 nights separately in MR and SPG (but for SPG, had to be night focused vs. stay focused, could have been Plat with 25 stays/low night counts), who combined to over 50 nights (and who weren't already getting MR Gold via UA). That's likely a pretty tiny, not-well-thought-out-strategy population....basically someone who was SPG Gold/MR Silver every year..
Nov 22, 2018, 5:55 pm
#24
Join Date: Dec 2012
Location: KANSAS CITY
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I am amazed about the issues as well by the hotel sharing info. How can elite nights take up to 10 days to post when Delta and others that have as many customers post flights within 1 or 2 days. Received a Happy Birthday offer of 1 elite night that has never posted. Marriott is not impressive.
Nov 22, 2018, 6:26 pm
#25
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And then there are blogs like this.
"New Marriott Program: Right Now Your Status is Whatever You Say it Is"
https://viewfromthewing.boardingarea...you-say-it-is/
Nov 22, 2018, 6:27 pm
#26
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I am amazed about the issues as well by the hotel sharing info. How can elite nights take up to 10 days to post when Delta and others that have as many customers post flights within 1 or 2 days. Received a Happy Birthday offer of 1 elite night that has never posted. Marriott is not impressive.
Nov 23, 2018, 12:06 pm
#27
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Cheers.