Email Us (and give us 6 weeks..)
Nov 6, 2018, 4:48 am
#16
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
It was a while ago I needed to fax in my confirmation of my ticket or got a paper ticket printed on a matrix printer snail mailed to me ... nowadays I can change my ticket online and get my new ticket, yes, emailed to me...not saying that all airlines are equal but I would think that most airlines embraced email as a means of delivery of tickets.
Nov 6, 2018, 4:53 am
#17
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I think you know I wasn’t talking about your personal interaction. As for hotels, yes, many things are possible, but in my experience, communicating with a hotel via email is not very efficient. That it can or should be is a different matter.
Nov 6, 2018, 5:00 am
#18
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
I do not share that experience during my 900+ nights with SPG I found email a great way of getting in contact with FD re upgrade policy or getting in touch with a Concierge to book tours or air port pick up, dinner reservations etc.. Hence my claim that it is up to the ambition and skill set of the management of the hotel in question.
Nov 6, 2018, 6:51 am
#19
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
But, but but...:
Marriott
All systems are go.
There is a severe lack of competent management at his newly-merged company, and things should have never been this poorly-handled.
My latest example of stupidity:
Emails sent to Starwood Research for missing stays receive an acknowledgement almost immediately. So far, so good. Then nothing happens for weeks or months. A follow-up with Cork indicated that the emails were received but...pdf attachments were removed by their system. Seriously. Its like the twilight zone with Marriott and their changes with Starwood.
Account activity updates continue to lag from the Marriott system (with total balance and night) compared to the website and compared to the App I am now required to use with a merged account.
The latest talking points from the Platinum agents refer to the staggered system-upgrade changes coming to all Starwood brands as of last month thru to December. I remain skeptical.
Marriott
All systems are go.
There is a severe lack of competent management at his newly-merged company, and things should have never been this poorly-handled.
My latest example of stupidity:
Emails sent to Starwood Research for missing stays receive an acknowledgement almost immediately. So far, so good. Then nothing happens for weeks or months. A follow-up with Cork indicated that the emails were received but...pdf attachments were removed by their system. Seriously. Its like the twilight zone with Marriott and their changes with Starwood.
Account activity updates continue to lag from the Marriott system (with total balance and night) compared to the website and compared to the App I am now required to use with a merged account.
The latest talking points from the Platinum agents refer to the staggered system-upgrade changes coming to all Starwood brands as of last month thru to December. I remain skeptical.