800 # that goes directly to old Starwood call center?
Oct 21, 2018, 5:51 am
#1
Original Poster
Join Date: Dec 2000
Location: New York City
Programs: AA EXP, DL DM, SPG Plat, Hilton Gold
Posts: 2,127
800 # that goes directly to old Starwood call center?
I am sick and tired of calling and going through the painful menu to speak to an agent who then is totally useless when it comes to 95% of my bookings. I'm not generally staying at legacy Marriott brands and have little intention of changing that. The Marriott agents cannot do anything with SPG brands and the hold music is atrocious. The forced menu you need to wade through to speak to an agent is painful at best. They then blind transfer you to an SPG agent which is where I obviously want to be in the first place.
Obviously no one from Bethesda has ever actually called their own call center.
Obviously no one from Bethesda has ever actually called their own call center.
Oct 22, 2018, 12:27 pm
#2
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I am sick and tired of calling and going through the painful menu to speak to an agent who then is totally useless when it comes to 95% of my bookings. I'm not generally staying at legacy Marriott brands and have little intention of changing that. The Marriott agents cannot do anything with SPG brands and the hold music is atrocious. The forced menu you need to wade through to speak to an agent is painful at best. They then blind transfer you to an SPG agent which is where I obviously want to be in the first place.
Obviously no one from Bethesda has ever actually called their own call center.
Obviously no one from Bethesda has ever actually called their own call center.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Oct 23, 2018, 11:59 am
#3
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,405
I must say... after just making a call to Marriott reservations 5 minutes ago (after the call to the SPG number went to a busy signal (after going through all the menu prompts)) I must agree. Just everything about the calls were poor. Horrible scratchy hold music, could not understand my agent, finally told there was an IT issue and to call back in an hour. My previous call a few days ago was pretty laughable too. Did Marriott fire everyone and hire a bunch of teenagers?