App freezing
Oct 15, 2018 | 4:54 pm
#1
Original Poster
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Plt, HH Dia, Nexus, Pilot FlyingJ Preferred, CFA1 Red
Posts: 5,337
App freezing
I'm finding the IOS app freezes when going from the upcoming reservations to account page. Has happened since the update before the latest. Tried reinstalling and same thing. Anything else experiencing this?
Oct 15, 2018 | 8:57 pm
#2
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
We would suggest to provide your account number, device type and APP version to our APP team at [email protected], so that they can look into this for you.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
Oct 16, 2018 | 1:17 am
#4
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
You may send the information to this email address instead at [email protected]
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
Nov 10, 2018 | 12:55 pm
#6
Original Poster
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Plt, HH Dia, Nexus, Pilot FlyingJ Preferred, CFA1 Red
Posts: 5,337
Marriott Mobile Care replied that they were forwarding my report to the app folks. Last I heard about it.
Updating to ios 12.1 fixed this problem, which leads me to believe it was an incompatibility with the older iOS versions I was running previously.
Updating to ios 12.1 fixed this problem, which leads me to believe it was an incompatibility with the older iOS versions I was running previously.
Nov 10, 2018 | 1:57 pm
#7
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,375