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-   -   App freezing (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1935775-app-freezing.html)

rustykettel Oct 15, 2018 4:54 pm

App freezing
 
I'm finding the IOS app freezes when going from the upcoming reservations to account page. Has happened since the update before the latest. Tried reinstalling and same thing. Anything else experiencing this?

Starwood Lurker III Oct 15, 2018 8:57 pm


Originally Posted by rustykettel (Post 30318884)
I'm finding the IOS app freezes when going from the upcoming reservations to account page. Has happened since the update before the latest. Tried reinstalling and same thing. Anything else experiencing this?

Hi rustykettel,

We would suggest to provide your account number, device type and APP version to our APP team at [email protected], so that they can look into this for you.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

rustykettel Oct 15, 2018 9:05 pm

Will do. It's the Marriott app not SPG if that matters.

(Once again, really appreciate the Lurker presence on FT!^)

Starwood Lurker III Oct 16, 2018 1:17 am


Originally Posted by rustykettel (Post 30319464)
Will do. It's the Marriott app not SPG if that matters.

You may send the information to this email address instead at [email protected]

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

SHLTP Oct 16, 2018 3:18 am

Amazing that it does matter whether SPG or Marriott... parallel companies within one company. Beyond my imagination a company could effect a merger like this

rustykettel Nov 10, 2018 12:55 pm

Marriott Mobile Care replied that they were forwarding my report to the app folks. Last I heard about it.

Updating to ios 12.1 fixed this problem, which leads me to believe it was an incompatibility with the older iOS versions I was running previously.

Kacee Nov 10, 2018 1:57 pm


Originally Posted by rustykettel (Post 30415764)
Updating to ios 12.1 fixed this problem, which leads me to believe it was an incompatibility with the older iOS versions I was running previously.

Huh. Mine started freezing after I updated to iOS 12.1.


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