Birthday elite night credit post merger
Dec 14, 2018, 12:56 am
#46
Join Date: May 2005
Location: London, England, United Kingdom
Programs: Marriott (Lifetime Titantium), whatever other programs as benefits make sense.
Posts: 1,920
Dec 14, 2018, 5:24 am
#47
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Oh wow. Thanks. Just checked and mine finally showed up.
My birthday was before the 8/18 merge, received the email, but the night credit never showed in account. Didn’t pursue it as I didn’t need it for status (LTPP and current year Ambassador). Happy to see Marriott’s effort at reconciling accounts seems to be occurring without prompt.
My birthday was before the 8/18 merge, received the email, but the night credit never showed in account. Didn’t pursue it as I didn’t need it for status (LTPP and current year Ambassador). Happy to see Marriott’s effort at reconciling accounts seems to be occurring without prompt.
Dec 14, 2018, 7:03 am
#48
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
Dec 26, 2018, 2:14 am
#49
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
i didnt get the e-mail this year. my bday was post merger, way after aug 18th date. meaning, i should have gotten the email but there seems to be some glitch. i called during the holidays. thats the best time. everyone is so busy, nobody holds up the phone lines. i got connected ASAP and they put in a ticket. got fixed in 2-3 days. i couldnt believe how easy and fast that was.
Dec 26, 2018, 8:26 am
#50
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
i didnt get the e-mail this year. my bday was post merger, way after aug 18th date. meaning, i should have gotten the email but there seems to be some glitch. i called during the holidays. thats the best time. everyone is so busy, nobody holds up the phone lines. i got connected ASAP and they put in a ticket. got fixed in 2-3 days. i couldnt believe how easy and fast that was.
Dec 26, 2018, 8:34 am
#51
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,866
Good luck. My birthday was a few days after 18 Aug merger. Surprisingly I didn't get email this year, despite getting it in previous years. I am also now 1 night away from PP qualification. I have emailed, tweeted, called, emailed again, called again - all in vain. It's basically impossible to get the birthday night to post if it didn't post automatically.
Dec 26, 2018, 1:03 pm
#52
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
Good luck. My birthday was a few days after 18 Aug merger. Surprisingly I didn't get email this year, despite getting it in previous years. I am also now 1 night away from PP qualification. I have emailed, tweeted, called, emailed again, called again - all in vain. It's basically impossible to get the birthday night to post if it didn't post automatically.
Dec 26, 2018, 1:13 pm
#53
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,866
Dec 27, 2018, 3:01 am
#54
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
at this stage, i am totally curious as to what number you are using and who you are calling. i see that you are plat and pretty much PP. so service should be quick for you during this slow holiday season. i have been getting through with less than 5 min wait time. but while marriott isnt perfect and ive had plenty of issues, getting just one night promo credit should not be so hard.
Dec 27, 2018, 8:14 am
#56
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,866
at this stage, i am totally curious as to what number you are using and who you are calling. i see that you are plat and pretty much PP. so service should be quick for you during this slow holiday season. i have been getting through with less than 5 min wait time. but while marriott isnt perfect and ive had plenty of issues, getting just one night promo credit should not be so hard.
Dec 27, 2018, 9:08 am
#57
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Marriott Rewards CS (+1 801 468 4000) I will try for another hour today I guess, I get through straight away, they just dont know what Im talking about.
Dec 27, 2018, 2:17 pm
#58
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
Marriott Rewards CS (+1 801 468 4000) I will try for another hour today I guess, I get through straight away, they just dont know what Im talking about. Then again at this point it's probably just easier to book 1 more night to get to 75 nights. Still it's a pretty bad indictment that its so endlessly frustrating to get this fixed. I got the email and credit previous years but not this year...
Dec 27, 2018, 2:45 pm
#59
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,866
I get a 1800-3xx-xxxx number in my App. The agent was def more knowledgable, she put a work queue request in, she said my night will post, but possibly only next week. I don't want to risk it, I will just have to book a night somewhere for ~$100 if it doesn't post in the next day or so.
Dec 28, 2018, 8:31 am
#60
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I am sorry for any delay regarding error in your Marriott Rewards Account.. This has been sent to Marriott Rewards to correct. They should have it corrected within Three to five business days.
Last edited by margarita girl; Dec 28, 2018 at 8:59 am