Birthday elite night credit post merger
Nov 28, 2019, 4:36 pm
#91
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
See post #75 from the Lurkers. This is a targeted promotion. 
Nov 28, 2019, 4:59 pm
#92
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
What if your birthday is in January or February? LOL
Nov 28, 2019, 6:19 pm
#93
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Nov 29, 2019, 6:41 am
#95
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Nov 29, 2019, 1:05 pm
#97
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Had to do a single night mattress run 2 weeks ago just to cross the threshold. Thanks to the GM's SNAFU in applying giftcards at check out, I received a Very Generous "Extra Points" bonus from him as an apology.
It is surreal especially I never ask for anything but he voluntarily told me he would give me some "Extra Points" for the inconvenience, once together, we finally figured out what to do.
Dec 10, 2019, 11:41 am
#98
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
My birthday has come and gone yesterday and no email. I’ll be at 99 nights when I check out of my current hotel on Friday, so it would have been nice to hit ambassador before my next stay. Oh well.
Dec 10, 2019, 12:55 pm
#99
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,534
I did not get a birthday night credit this year and will be at 74 nights so will do a last night mattress run before the end of the year.
Dec 10, 2019, 3:53 pm
#100
Join Date: Mar 2004
Location: California
Programs: Marriott: Titanium, SQ: Gold, UA: Silver, Hilton: Diamond, Wyndham - Diamond, TR - Diamond
Posts: 233
isiders.marriottrewards.com
Dec 10, 2019, 11:55 pm
#101
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,055
This is an important issue for many of us.
Dec 12, 2019, 2:29 pm
#103
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
i contacted Marriott about not having received the birthday benefit this year (or last year) following an email advising me of such. Their response:
"Thank you for reaching out to us regarding Birthday credit. I would be happy to assist you.
The Birthday credit is not guaranteed gift as it is a targeted promotion. If you receive an e-mail for this gift this does not ensure you will get it every year. I am sorry we are unable to award this. When you receive an e-mail you would follow the steps to accept it. I am very sorry for any inconvenience this may cause."
In response to my resending the email I had received last year I got a further reply:
"As this was a Marriott Rewards gift and as of August 18, 2018 we are now Marriott Bonvoy this offer has changed when the Loyalty program changed along with the loyalty program. I am very sorry we are not able to issue the free night gift for your birthday. It is now a targeted offer that would be sent out via e-mail."
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So no happy birthday for me!
"Thank you for reaching out to us regarding Birthday credit. I would be happy to assist you.
The Birthday credit is not guaranteed gift as it is a targeted promotion. If you receive an e-mail for this gift this does not ensure you will get it every year. I am sorry we are unable to award this. When you receive an e-mail you would follow the steps to accept it. I am very sorry for any inconvenience this may cause."
In response to my resending the email I had received last year I got a further reply:
"As this was a Marriott Rewards gift and as of August 18, 2018 we are now Marriott Bonvoy this offer has changed when the Loyalty program changed along with the loyalty program. I am very sorry we are not able to issue the free night gift for your birthday. It is now a targeted offer that would be sent out via e-mail."
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So no happy birthday for me!
Dec 17, 2019, 11:42 am
#105
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,055
Birthday elite night now targeted. Outrageous!
"Thank you for contacting Marriott Bonvoy, in regards to your birthday elite night credit. I really appreciate your loyalty towards Marriott Bonvoy Program.
"I apologize for the inconvenience caused to you and appreciate your understanding. I would like to inform you that it is a targeted promotion and not every member gets an email for the same."
"I apologize for the inconvenience caused to you and appreciate your understanding. I would like to inform you that it is a targeted promotion and not every member gets an email for the same."