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Cancelled a SPG reservation but points are gone

Cancelled a SPG reservation but points are gone

Old Aug 26, 18, 9:20 pm
  #1  
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Cancelled a SPG reservation but points are gone

Has anyone experienced where they cancelled a SPG reservation made prior to merger with points... I used 12,000 x 2 = 24,000 Starpoints. The reservation was showing in my post merger SPG account showing 72000 points used. I cancelled the reservation and the reservation was cancelled but the points just disappeared. I tried logging out and logging back in and it's just gone. POOF....

any experiences?
xxdboixx is offline  
Old Aug 26, 18, 9:58 pm
  #2  
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Originally Posted by xxdboixx View Post
Has anyone experienced where they cancelled a SPG reservation made prior to merger with points... I used 12,000 x 2 = 24,000 Starpoints. The reservation was showing in my post merger SPG account showing 72000 points used. I cancelled the reservation and the reservation was cancelled but the points just disappeared. I tried logging out and logging back in and it's just gone. POOF....

any experiences?
Yes, others are having the same problem. There are a few threads about this. Here's one:
https://www.flyertalk.com/forum/star...und-delay.html
swag is offline  

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