Experience with stays posting after Aug 18th merge date
Aug 27, 2018, 5:45 am
#16
Join Date: Apr 2005
Location: FLL
Programs: UA: 1K MM, Marriott Ambassador, Platinum IHG. Diamond: Hilton. Silver: Delta & Hyatt
Posts: 1,366
It just goes from Bad to Worse
I have not bothered to combine yet as too much is missing from legacy accounts. SPG stays 8/18-8/20 not posted yet and MR stays 8/20-8/22 in USA not posted yet. Currently enjoying a nice SPG Cat 1 Reservation in Marrakech Morocco that is going great. All the marketing material in the hotel is still SPG and we were welcomed as SPG Platinum members!
Aug 27, 2018, 9:11 am
#17
Join Date: Aug 2018
Posts: 902
Two days ago my RC award stay checking-out on 8/20 posted correctly to my MR account and, according to new T&Cs, I earned a whole bunch of points on incidentals.
My 8/20 to 8/24 stay at a StR posted today to my SPG account. The points and the nights are there (and they are correct), yet the stay is still not showing up on the activity log.
Aug 27, 2018, 9:29 am
#20
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Has anyone used the app to check out and gotten the final bill emailed to you? I have had 2 stays post Aug 18 and both times used the app to check out and had the option to email the bill to me checked, and never received it, so at this point, I don't have any record of the stays.
We had a stay 8/17-8/18 that has also posted.
Aug 27, 2018, 9:51 am
#21
Join Date: Jan 2007
Programs: AA EXP, DL Gold
Posts: 147
Had stays starting on 8/19 and then more stays the week after. Nothing has posted yet. I did merge my accounts and I made 1 reward booking which does show correctly and my reservations are all showing.
I'm just going to give it time. I just want to be able to select my 50 night and 75 night awards!
I'm just going to give it time. I just want to be able to select my 50 night and 75 night awards!
Aug 27, 2018, 2:28 pm
#22
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Unfortunately, my wife's 7 existing reservations also went missing this afternoon.
Aug 27, 2018, 3:03 pm
#23
Original Poster
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
No Marriott stays using my Marriott # have posted for me yet Aug 21-23 and Aug 23-24.
Still waiting for the multiple redemption points taken out of my account to be put back in. Promised by hotel and rewards desk that it would be fixed by Monday (today).
Still have canceled award resveration points that haven’t been redeposited as well.
Just got an email from Marriott saying I haven’t merged my accounts yet??!! My accounts are already merged.
Do we all have to merge them again???
Still waiting for the multiple redemption points taken out of my account to be put back in. Promised by hotel and rewards desk that it would be fixed by Monday (today).
Still have canceled award resveration points that haven’t been redeposited as well.
Just got an email from Marriott saying I haven’t merged my accounts yet??!! My accounts are already merged.
Do we all have to merge them again???
Aug 27, 2018, 3:16 pm
#24
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
If you are talking about something you did before 8/18, that was linking the accounts. Merging has only been available since some time after 8/18. If you think you merged accounts after 8/18, then you probably did. I merged my accounts and still see a link to merge them when I log in.
Aug 27, 2018, 3:31 pm
#25
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,241
Though it seems that the Marriott IT isn't the most up to date on this...I combined my accounts 2 days ago, and today got an SPG email saying "you've already linked, now combined accounts," even though I already did so. Though when I log in everything seems to be correct, so I think it's all good on my end.
Aug 27, 2018, 3:37 pm
#26
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Aug 27, 2018, 3:52 pm
#27
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
4 stays in august before merger, on my 3rd stay after.
stay 1 and 2 previously showed up in SPG, disappeared, and came back two days ago. 3 and 4 finally showed up yesterday, and my 1st stay after the merger finally posted today, but the nights did not. Haven't tallied up the points yet, but at least a few of them are missing some MAGC points. Checking into another hotel tonight, booked via 3rd party.
stay 1 and 2 previously showed up in SPG, disappeared, and came back two days ago. 3 and 4 finally showed up yesterday, and my 1st stay after the merger finally posted today, but the nights did not. Haven't tallied up the points yet, but at least a few of them are missing some MAGC points. Checking into another hotel tonight, booked via 3rd party.
Aug 27, 2018, 4:11 pm
#28
Original Poster
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
Depends if you did both steps - pre-August 18 we could only "link" accounts to allow transfer of points between MR/SPG. Post-Aug 18, there's now a "combine" feature, that brings together points, nights, and status benefits together under 1 account. However when I log into my account, everything seems to be correct, so I think everything is fine on my end.
Though it seems that the Marriott IT isn't the most up to date on this...I combined my accounts 2 days ago, and today got an SPG email saying "you've already linked, now combined accounts," even though I already did so. Though when I log in everything seems to be correct, so I think it's all good on my end.
Though it seems that the Marriott IT isn't the most up to date on this...I combined my accounts 2 days ago, and today got an SPG email saying "you've already linked, now combined accounts," even though I already did so. Though when I log in everything seems to be correct, so I think it's all good on my end.
Aug 27, 2018, 4:48 pm
#30
Join Date: Apr 2014
Location: USA
Posts: 238