Reservation shows as "In Progress"
Aug 26, 2018 | 6:45 am
#1
Original Poster
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
Reservation shows as "In Progress"
Looking at a reservation for arrival today and instead of the "View" and "Modify" icons, the reservation simply shows "In Progress". What exactly does that mean? It has shown that since 2:00 a.m. today.
Aug 26, 2018 | 3:38 pm
#4
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
Very bad stuff. I seen it even before checkin.
Impossible to check the room assigned and rate.
What a mess. Hope they will fix this because its just annoying.
Impossible to check the room assigned and rate.
What a mess. Hope they will fix this because its just annoying.
Aug 26, 2018 | 7:34 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
This was SPG-speak for "your room is likely getting upgraded" 
I just saw this in action today, two room upgrade at the Gwen.
Of course, with the new craptacular Marriott IT, unable to see the room type in the app (w/SPG, you could email yourself the rez from the app and it would show the upgraded room type)
I just saw this in action today, two room upgrade at the Gwen.
Of course, with the new craptacular Marriott IT, unable to see the room type in the app (w/SPG, you could email yourself the rez from the app and it would show the upgraded room type)
Aug 26, 2018 | 9:13 pm
#7
Join Date: Dec 2012
Location: DFW
Programs: DL PM, UA Silver, AA Gold, Marriott PP
Posts: 98
I've noticed that as well. If you keep the confirmation email, you can click on the modify link there and it will open the reservation so you can see the details. I've also found that pulling it up by the confirmation number also works - not ideal, but a workaround if you want to check the room/rate and it's already "In Progress"
Aug 27, 2018 | 1:15 am
#8
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
I've noticed that as well. If you keep the confirmation email, you can click on the modify link there and it will open the reservation so you can see the details. I've also found that pulling it up by the confirmation number also works - not ideal, but a workaround if you want to check the room/rate and it's already "In Progress"
Aug 27, 2018 | 4:15 pm
#9
Original Poster
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
This was SPG-speak for "your room is likely getting upgraded"
I just saw this in action today, two room upgrade at the Gwen.
Of course, with the new craptacular Marriott IT, unable to see the room type in the app (w/SPG, you could email yourself the rez from the app and it would show the upgraded room type)
I just saw this in action today, two room upgrade at the Gwen.
Of course, with the new craptacular Marriott IT, unable to see the room type in the app (w/SPG, you could email yourself the rez from the app and it would show the upgraded room type)