Dec 19, 2018, 10:39 am
Last edit by: RedSun
IF YOU HAVE A PREPAID RATE, PLEASE READ THIS WIKI!
Recommended SNA Best Practices:
- According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.- After SNAs are redeemed, they are removed from member's account. But they are in pending mode and will only be processed (confirmed or denied) about one week (normally 5 days) prior to actual stay. Any change to the reservation during this pending period may detach the SNAs. Check with reservation agent again to have SNAs re-attached again.
- After SNAs get cleared and confirmed, they are locked with the reservation. Any further changes to the reservation may break the confirmed SNAs. It is a hazard to ask agent to process SNAs again since the SNA processing window is closing
- If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
- If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-suite hotels, Marriott Executive Apartments®, Marriott Vacation Club®, EDITION®, Ritz-Carlton Reserve®, The Ritz-Carlton Destination Clubs® and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.From post # 220.
The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
FOR ANYONE TRYING TO ADD SNAs TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESN’T SEEM TO ALLOW, HERE IS A WORK-AROUND. GOOD LUCK!
https://www.flyertalk.com/forum/30575978-post541.html
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if someone else can confirm.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
The link for selecting your benefit:
https://choice-benefit.marriott.com/
How to cancel an Award request:
Suite Night Award requests may be canceled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to receive credit back for all the Awards; however, after 2 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation fees applicable to the reservation itself.NOTE: Always detach the SNA before cancelling a reservation. It's the only way to ensure your SNA is returned to your account immediately. Otherwise, you could be waiting hours/days to see your SNA again.
FAQ : Suite Night Awards - SNA - questions and discussion thread
Sep 29, 2021, 8:31 am
#2926
Join Date: Dec 2014
Posts: 1,880
If you don’t mind me asking, what hotel was it?
Sep 29, 2021, 8:35 am
#2927
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Glad it worked out ok for you. While it’s understandable that the hotel wouldn’t want to pay ~$100 RT for airport transfer for what was effectively a free upgrade, they should be more transparent about this by including the transfer benefit in the rate rather than the room amenities.
If you don’t mind me asking, what hotel was it?
If you don’t mind me asking, what hotel was it?
but I paid like $160 per night for a room that was going for $800+ so happy that I got to use my SNA.
where are the Hyatts in this region?
Sep 29, 2021, 10:28 am
#2928
Join Date: Dec 2014
Posts: 1,880
it was LC Warsaw. I mistaken wrote in club access previously (since this place didn’t have a lounge) because I was researching the Marriott and westin in the city as well. But if you go to the rooms page, you can see the deluxe suite and the grand suites all say airport transportation under amenities.
but I paid like $160 per night for a room that was going for $800+ so happy that I got to use my SNA.
where are the Hyatts in this region?
but I paid like $160 per night for a room that was going for $800+ so happy that I got to use my SNA.
where are the Hyatts in this region?
I see the limousine transfer advertised under "room highlights" under the marketing page. Interestingly, it's missing from the "room details" when you look at rates & availability, whereas the complimentary pressing is included. I wonder if that's an oversight or intentional.
Sep 29, 2021, 11:52 am
#2929
Join Date: Apr 2011
Programs: Bonvoy Amb LTT, HHonors Diamond, AA ExPlat, United Silver
Posts: 641
SNA Extension?
I realize that Marriott is behind the curve on everything these days, but has there been any mention of extending SNAs beyond their dec 31 expiration because of covid travel limitations?
Sep 29, 2021, 1:10 pm
#2930
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
So I have 2 bookings for an upcoming stay and wanted to experiment how smart Marriott IT is (I know some are laughing right about now).
Hotel 1: applied 4 SNA's expiring end of this year.
Hotel 2: applied 4 STARS expiring end of 2022.
Canceled the the SNA for Hotel 1 and credited back to the account with expiry of end 2021. It should have it ending in 2022 but yeah, who am I kidding.
Hotel 1: applied 4 SNA's expiring end of this year.
Hotel 2: applied 4 STARS expiring end of 2022.
Canceled the the SNA for Hotel 1 and credited back to the account with expiry of end 2021. It should have it ending in 2022 but yeah, who am I kidding.
Sep 29, 2021, 2:30 pm
#2931
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
So I have 2 bookings for an upcoming stay and wanted to experiment how smart Marriott IT is (I know some are laughing right about now).
Hotel 1: applied 4 SNA's expiring end of this year.
Hotel 2: applied 4 STARS expiring end of 2022.
Canceled the the SNA for Hotel 1 and credited back to the account with expiry of end 2021. It should have it ending in 2022 but yeah, who am I kidding.
Hotel 1: applied 4 SNA's expiring end of this year.
Hotel 2: applied 4 STARS expiring end of 2022.
Canceled the the SNA for Hotel 1 and credited back to the account with expiry of end 2021. It should have it ending in 2022 but yeah, who am I kidding.
and re-apply the SNAs, at which point the expiring ones will be used first assuming your reservation is before the SNA expiry date.
Sep 30, 2021, 10:45 am
#2932
Join Date: Sep 2001
Location: San Diego, CA
Programs: UA 1K MM, AA Gold, SPG Plat, HH Gold
Posts: 991
Renaissance Suite Night Upgrade SNA
Do only some Renaissance hotels allow SNAs? Renaissance Lucerne - I was able to submit a SNA online. Renaissance Zurich - no option to submit a request online. Any reason/pattern?
Sep 30, 2021, 11:52 am
#2933
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Sep 30, 2021, 12:18 pm
#2934
Join Date: Jul 2018
Location: MSP
Posts: 474
Sep 30, 2021, 1:46 pm
#2935
Join Date: Aug 2007
Programs: DL DM
Posts: 1,079
I have to laugh. Finally in a situation where I might be able to use SNAs (I have a ton of them and they expire just about every year). The only option appearing for my SNAs is a "nature view 1 King". Excuse me? Nature view means I can stare at trees between the hotel and the building next door. This is in Chantilly, VA.
Having said that, when I look at random dates in the future at this hotel they don't list any suites.
-RM
Having said that, when I look at random dates in the future at this hotel they don't list any suites.
-RM
Sep 30, 2021, 6:38 pm
#2936
Join Date: May 2006
Location: dfw
Programs: AA Plat/2 MM, Marriott Titanium, Admirals Club, Hilton Silver, Priority Club Platinum
Posts: 148
I asked that question today of a reservations agent and they said that there has been no announcement on this from corporate yet.
Sep 30, 2021, 11:54 pm
#2937
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Yeah I don't think anything would happened. Given that we are already in Q4. I'm sure so many would not be happy if Marriott announces this now as most probably was used for stays that was not even worth it.
Oct 1, 2021, 12:59 am
#2939
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,209
They're clearly a misleading and erratic benefit for many people (especially, seemingly, for members in the US but then again US members do not have my sympathy as the bulk of the SNA qualification can be obtained by taking out two credit cards) and the world would be a calmer place if much of the anxiety SNAs create just disappeared on December 31 this year.
So, in my view, no extension and then they should rename the benefit as "Upgrade Queue Jump" which is - at best - what they are in practice. Then we'd have a new acronym to discuss: UQJs.
Oct 1, 2021, 10:20 am
#2940
Join Date: Sep 2006
Location: New York
Programs: Marriott Bonvoy Lifetime Titanium, Delta Skymiles Platinum
Posts: 650
This may be an unpopular view but I hope they don't extend them for the single reason that it would put a lot of people out of their misery.
They're clearly a misleading and erratic benefit for many people (especially, seemingly, for members in the US but then again US members do not have my sympathy as the bulk of the SNA qualification can be obtained by taking out two credit cards) and the world would be a calmer place if much of the anxiety SNAs create just disappeared on December 31 this year.
So, in my view, no extension and then they should rename the benefit as "Upgrade Queue Jump" which is - at best - what they are in practice. Then we'd have a new acronym to discuss: UQJs.
They're clearly a misleading and erratic benefit for many people (especially, seemingly, for members in the US but then again US members do not have my sympathy as the bulk of the SNA qualification can be obtained by taking out two credit cards) and the world would be a calmer place if much of the anxiety SNAs create just disappeared on December 31 this year.
So, in my view, no extension and then they should rename the benefit as "Upgrade Queue Jump" which is - at best - what they are in practice. Then we'd have a new acronym to discuss: UQJs.