Dec 19, 2018, 10:39 am
Last edit by: RedSun
IF YOU HAVE A PREPAID RATE, PLEASE READ THIS WIKI!
Recommended SNA Best Practices:
- According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.- After SNAs are redeemed, they are removed from member's account. But they are in pending mode and will only be processed (confirmed or denied) about one week (normally 5 days) prior to actual stay. Any change to the reservation during this pending period may detach the SNAs. Check with reservation agent again to have SNAs re-attached again.
- After SNAs get cleared and confirmed, they are locked with the reservation. Any further changes to the reservation may break the confirmed SNAs. It is a hazard to ask agent to process SNAs again since the SNA processing window is closing
- If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
- If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-suite hotels, Marriott Executive Apartments®, Marriott Vacation Club®, EDITION®, Ritz-Carlton Reserve®, The Ritz-Carlton Destination Clubs® and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.From post # 220.
The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
FOR ANYONE TRYING TO ADD SNAs TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESN’T SEEM TO ALLOW, HERE IS A WORK-AROUND. GOOD LUCK!
https://www.flyertalk.com/forum/30575978-post541.html
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if someone else can confirm.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
The link for selecting your benefit:
https://choice-benefit.marriott.com/
How to cancel an Award request:
Suite Night Award requests may be canceled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to receive credit back for all the Awards; however, after 2 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation fees applicable to the reservation itself.NOTE: Always detach the SNA before cancelling a reservation. It's the only way to ensure your SNA is returned to your account immediately. Otherwise, you could be waiting hours/days to see your SNA again.
FAQ : Suite Night Awards - SNA - questions and discussion thread
Jun 11, 2019, 3:27 pm
#1096
Join Date: Dec 2005
Location: DFW
Programs: AA (Lifetime Gold, 1MM),UA(Premier Silver), Hilton(Diamond), Marriott (LTT), Hertz (PC)
Posts: 230
SNA at Westin Excelsior Rome
Used 5 SNAs at Westin Excelsior Rome and was upgraded to a GrandLuxe Suite 5 days in advance. The suite is quite big but so worn with badly stained carpet that it really feels sad. I am probably spoiled by the free suite upgrade(without using any SNA) at Hotel Danieli yesterday but still...
I would not recommend using any SNA at this property until it is fully renovated.
I would not recommend using any SNA at this property until it is fully renovated.
Jun 11, 2019, 6:07 pm
#1097
Join Date: Nov 2013
Posts: 542
I have stays at Le Méridien Visconti Rome, Renaissance Naples Hotel Mediterraneo, Sina Villa Medici Autograph Collection (Florence), The Westin Palace (Milan)... assuming I can get my SNA to actually apply, is there any logic behind which I should use my SNA on?
Jun 11, 2019, 6:26 pm
#1098
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
I've heard of people who apply them at Courtyards and are delighted. I have the option of applying them to a stay at the Four Points Riverview in Singapore this weekend. But what possible value is that?
List your hotels in order based on the price of the room you've booked and start at the top. You could end up with hundreds of dollars of value. Some people get four-figure value. That's the logic you should follow.
Jun 13, 2019, 4:11 pm
#1100
Join Date: Feb 2015
Posts: 229
Two questions:
1) I have Suite Night Awards that say, "Expires: 12/31/2019" but I am able to apply them now towards a reservation that I have for February 2020. If I apply them now towards the February 2020 reservation, will the system count them in 2020 for my reservation or will the SNAs just be dropped on expiry and not count?
2) If I opt for new SNAs this year now on completing 50 nights, will they expire on 12/31/2020 or sooner?
Thank you.
1) I have Suite Night Awards that say, "Expires: 12/31/2019" but I am able to apply them now towards a reservation that I have for February 2020. If I apply them now towards the February 2020 reservation, will the system count them in 2020 for my reservation or will the SNAs just be dropped on expiry and not count?
2) If I opt for new SNAs this year now on completing 50 nights, will they expire on 12/31/2020 or sooner?
Thank you.
Jun 13, 2019, 4:45 pm
#1101
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Two questions:
1) I have Suite Night Awards that say, "Expires: 12/31/2019" but I am able to apply them now towards a reservation that I have for February 2020. If I apply them now towards the February 2020 reservation, will the system count them in 2020 for my reservation or will the SNAs just be dropped on expiry and not count?
2) If I opt for new SNAs this year now on completing 50 nights, will they expire on 12/31/2020 or sooner?
Thank you.
1) I have Suite Night Awards that say, "Expires: 12/31/2019" but I am able to apply them now towards a reservation that I have for February 2020. If I apply them now towards the February 2020 reservation, will the system count them in 2020 for my reservation or will the SNAs just be dropped on expiry and not count?
2) If I opt for new SNAs this year now on completing 50 nights, will they expire on 12/31/2020 or sooner?
Thank you.
2) Doesn't matter when you choose your 2019 benefits, the SNAs will be valid until Dec 31/20.
Edit: I just realized that you said you can apply your 2019 SNAs for a Feb 2020 reservation. Have you been able to click through and apply them? If yes, then maybe the rules have changed!
Jun 13, 2019, 5:26 pm
#1102
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Two questions:
1) I have Suite Night Awards that say, "Expires: 12/31/2019" but I am able to apply them now towards a reservation that I have for February 2020. If I apply them now towards the February 2020 reservation, will the system count them in 2020 for my reservation or will the SNAs just be dropped on expiry and not count?
1) I have Suite Night Awards that say, "Expires: 12/31/2019" but I am able to apply them now towards a reservation that I have for February 2020. If I apply them now towards the February 2020 reservation, will the system count them in 2020 for my reservation or will the SNAs just be dropped on expiry and not count?
Jun 13, 2019, 6:20 pm
#1103
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
Jun 13, 2019, 6:37 pm
#1104
Join Date: Feb 2015
Posts: 229
I see the option as available. I have not gone through the entire process as I am worried it will mess something up but the option does appear.
Jun 13, 2019, 6:47 pm
#1105
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jun 14, 2019, 10:24 am
#1107
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
No. SNA's that expire on December 31, 2019 should not be able to be applied to bookings made for 2020.
If @GarudaSoars wishes us to look into the issue further, we need the details sent via email.
[email protected]
If @GarudaSoars wishes us to look into the issue further, we need the details sent via email.
[email protected]
Jun 14, 2019, 11:01 am
#1108
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Used 5 SNAs at Westin Excelsior Rome and was upgraded to a GrandLuxe Suite 5 days in advance. The suite is quite big but so worn with badly stained carpet that it really feels sad. I am probably spoiled by the free suite upgrade(without using any SNA) at Hotel Danieli yesterday but still...
I would not recommend using any SNA at this property until it is fully renovated.
I would not recommend using any SNA at this property until it is fully renovated.
Jun 14, 2019, 9:15 pm
#1109
Join Date: Sep 2012
Location: YVR
Posts: 1,847
Sorry if this has already been documented somewhere, but I can't find it.
I'm a little confused about canceling a SNA request.
I have a reservation that I may have to cancel. It looks like i cannot cancel the SNA request without canceling the reservation, correct?
And as long as I cancel the reservation while the SNA is a "request" and not "confirmed", the SNAs be deposited back into my account, correct?
I'm a little confused about canceling a SNA request.
I have a reservation that I may have to cancel. It looks like i cannot cancel the SNA request without canceling the reservation, correct?
And as long as I cancel the reservation while the SNA is a "request" and not "confirmed", the SNAs be deposited back into my account, correct?
Last edited by pokee; Jun 15, 2019 at 1:44 am
Jun 15, 2019, 4:46 am
#1110
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I have a reservation that I may have to cancel. It looks like i cannot cancel the SNA request without canceling the reservation, correct?
And as long as I cancel the reservation while the SNA is a "request" and not "confirmed", the SNAs be deposited back into my account, correct?
And as long as I cancel the reservation while the SNA is a "request" and not "confirmed", the SNAs be deposited back into my account, correct?