Dec 19, 2018, 10:39 am
Last edit by: RedSun
IF YOU HAVE A PREPAID RATE, PLEASE READ THIS WIKI!
Recommended SNA Best Practices:
- According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.- After SNAs are redeemed, they are removed from member's account. But they are in pending mode and will only be processed (confirmed or denied) about one week (normally 5 days) prior to actual stay. Any change to the reservation during this pending period may detach the SNAs. Check with reservation agent again to have SNAs re-attached again.
- After SNAs get cleared and confirmed, they are locked with the reservation. Any further changes to the reservation may break the confirmed SNAs. It is a hazard to ask agent to process SNAs again since the SNA processing window is closing
- If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
- If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-suite hotels, Marriott Executive Apartments®, Marriott Vacation Club®, EDITION®, Ritz-Carlton Reserve®, The Ritz-Carlton Destination Clubs® and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.From post # 220.
The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
FOR ANYONE TRYING TO ADD SNAs TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESN’T SEEM TO ALLOW, HERE IS A WORK-AROUND. GOOD LUCK!
https://www.flyertalk.com/forum/30575978-post541.html
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if someone else can confirm.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
The link for selecting your benefit:
https://choice-benefit.marriott.com/
How to cancel an Award request:
Suite Night Award requests may be canceled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to receive credit back for all the Awards; however, after 2 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation fees applicable to the reservation itself.NOTE: Always detach the SNA before cancelling a reservation. It's the only way to ensure your SNA is returned to your account immediately. Otherwise, you could be waiting hours/days to see your SNA again.
FAQ : Suite Night Awards - SNA - questions and discussion thread
Apr 30, 2019, 7:05 am
#1036
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
That post was back in December, and explains a work-around if there was a technical issue applying the award.
But now Marriott Ambassadors are telling SNA cannot be requested on Advance Purchase Rate reservations at all, and the reason given that its eligible Rate Plan.
Would be great ho hear from Lurkers if this is still a technical issue or on purpose. Marriotts T&C nowhere state this rule...
But now Marriott Ambassadors are telling SNA cannot be requested on Advance Purchase Rate reservations at all, and the reason given that its eligible Rate Plan.
Would be great ho hear from Lurkers if this is still a technical issue or on purpose. Marriotts T&C nowhere state this rule...
https://www.flyertalk.com/forum/marr...ebsite-64.html
UASPG's ambassador and William spent a few weeks trying to fix his problem. They didn't pretend that it was a new rule. UASPG applied the FT fix, and his SNA was applied. ^
Apr 30, 2019, 7:31 am
#1037
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
May 1, 2019, 4:09 am
#1038
Join Date: Jan 2016
Posts: 905
Am I correct in assuming that SNAs continue to accrue past the 75 night level?, ie 5 at 50, 5 more at 75, a further 5 at 100, so on and so forth? I have 5 more in my account than expected, so I’m guessing this relates to scraping over the 100 level in 2018. Or is it a windfall?
May 1, 2019, 4:57 am
#1039
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,652
Am I correct in assuming that SNAs continue to accrue past the 75 night level?, ie 5 at 50, 5 more at 75, a further 5 at 100, so on and so forth? I have 5 more in my account than expected, so I’m guessing this relates to scraping over the 100 level in 2018. Or is it a windfall?
May 1, 2019, 5:27 am
#1040
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,469
I was wondering if anyone could chime in on hotels that they feel would be a good use of SNAs? This is what my travel looks like for the rest of the year. I'll have 10 SNAs to use.
Marriott Paris Rive Gauche 3nt
Brussels Marriott Grand Place 2nt
W Amsterdam (already in Fantastic suite) 2nt
Ritz Carlton Berlin 3nt
Moxy Copenhagen 2nt
St. Regis Bangkok 2nt
Prince Gallery Tokyo Kioicho 4nt
JW Marriott Singapore 2nt
Marriott Marquis Bangkok 2nt
Suiran Kyoto 2nt
W Singapore 1nt
Courtyard Taipei 2nt
Ritz Carlton Hong Kong 1nt
Some of the properties either don't have suites or are exempt like the RC and Prince Gallery. My gut feeling is to try for Suiran even though it probably won't clear, and W Singapore. I'm on the fence with the St. Regis and Marriott Marquis in Bangkok, and Courtyard in Taipei, so I'd love to hear from anyone who has used an SNA there or just gotten a complementary suite without them.
Also would love for David Flueck to explain why you can't use SNAs at the RC as a Titanium. They're supposed to just give you them anyway, might as well let people confirm with SNAs.
Marriott Paris Rive Gauche 3nt
Brussels Marriott Grand Place 2nt
W Amsterdam (already in Fantastic suite) 2nt
Ritz Carlton Berlin 3nt
Moxy Copenhagen 2nt
St. Regis Bangkok 2nt
Prince Gallery Tokyo Kioicho 4nt
JW Marriott Singapore 2nt
Marriott Marquis Bangkok 2nt
Suiran Kyoto 2nt
W Singapore 1nt
Courtyard Taipei 2nt
Ritz Carlton Hong Kong 1nt
Some of the properties either don't have suites or are exempt like the RC and Prince Gallery. My gut feeling is to try for Suiran even though it probably won't clear, and W Singapore. I'm on the fence with the St. Regis and Marriott Marquis in Bangkok, and Courtyard in Taipei, so I'd love to hear from anyone who has used an SNA there or just gotten a complementary suite without them.
Also would love for David Flueck to explain why you can't use SNAs at the RC as a Titanium. They're supposed to just give you them anyway, might as well let people confirm with SNAs.
May 1, 2019, 7:16 am
#1041
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
They will probably clear at W Singapore, MM Bangkok, and StR Bangkok (except in periods of v. high demand).
At StR Bangkok, the SNA suites are limited to Metropolitan Suite, which does not have a view. I would rather have a Grand Deluxe room with view of the Sports Club.
MM would not be my first choice in Bangkok, it is a large convention property. Food quality in lounge is not particularly high. There are definitely better SPG options, both in terms of quality and convenience to BTS.
JW Singapore is great if you don't need internet. If you need to be in downtown area, consider Westin If Orchard Road okay, consider StR.
At StR Bangkok, the SNA suites are limited to Metropolitan Suite, which does not have a view. I would rather have a Grand Deluxe room with view of the Sports Club.
MM would not be my first choice in Bangkok, it is a large convention property. Food quality in lounge is not particularly high. There are definitely better SPG options, both in terms of quality and convenience to BTS.
JW Singapore is great if you don't need internet. If you need to be in downtown area, consider Westin If Orchard Road okay, consider StR.
May 1, 2019, 7:57 am
#1042
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Am I correct in assuming that SNAs continue to accrue past the 75 night level?, ie 5 at 50, 5 more at 75, a further 5 at 100, so on and so forth? I have 5 more in my account than expected, so I’m guessing this relates to scraping over the 100 level in 2018. Or is it a windfall?
May 1, 2019, 8:26 am
#1043
Join Date: Mar 2005
Location: Southern California
Programs: Marriott Bonvoy LTTE, Hilton Diamond, Hyatt
Posts: 215
My friend has run into a situation using her SNA's that I have never encountered and wanted to see if anybody else has experienced this since the switch from SPG to Bonvoy?
She applied 5 SNA's to an upcoming reservation months ago. Starting Sunday, she received the "We are still working on your Upgrade Request" emails. She received them for the first 2 days. Yesterday she didn't receive one so she checked her reservation and it showed her SNA's had been returned to her account and she was no longer showing any request to upgrade attached to the reservation. She phoned Marriott and was told by 3 different representatives that the hotel is showing sold out for the first two days of her 5 day stay, so once that happens, they cancel the upgrade request and return the SNA's to her account?! I have never experienced that before. What if somebody cancels and suddenly a Suite requested opens up and now she is out of luck? Is this a new policy? If it is, it seems very unfair to the whole concept of checking for 5 days out for use of SNA's. Has anybody else had this happen lately? She is Ambassador Elite, not that that makes a difference in SNA's requests.
Any advice?
She applied 5 SNA's to an upcoming reservation months ago. Starting Sunday, she received the "We are still working on your Upgrade Request" emails. She received them for the first 2 days. Yesterday she didn't receive one so she checked her reservation and it showed her SNA's had been returned to her account and she was no longer showing any request to upgrade attached to the reservation. She phoned Marriott and was told by 3 different representatives that the hotel is showing sold out for the first two days of her 5 day stay, so once that happens, they cancel the upgrade request and return the SNA's to her account?! I have never experienced that before. What if somebody cancels and suddenly a Suite requested opens up and now she is out of luck? Is this a new policy? If it is, it seems very unfair to the whole concept of checking for 5 days out for use of SNA's. Has anybody else had this happen lately? She is Ambassador Elite, not that that makes a difference in SNA's requests.
Any advice?
May 1, 2019, 8:40 pm
#1045
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Log into your account. Click on drop down menu under your name (top right corner). Click on Activity. It’s the first thing that shows up under Earned Awards. Your free nights are listed here too.
May 17, 2019, 5:07 am
#1049
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
May 17, 2019, 8:40 am
#1050
Join Date: Dec 2007
Location: SFO
Posts: 4,914
My reservation is from dec 30-Jan 2. They pulled 2 from my 2019 batch and 1 from my 2020 batch.