Dec 19, 2018, 10:39 am
Last edit by: RedSun
IF YOU HAVE A PREPAID RATE, PLEASE READ THIS WIKI!
Recommended SNA Best Practices:
- According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.- After SNAs are redeemed, they are removed from member's account. But they are in pending mode and will only be processed (confirmed or denied) about one week (normally 5 days) prior to actual stay. Any change to the reservation during this pending period may detach the SNAs. Check with reservation agent again to have SNAs re-attached again.
- After SNAs get cleared and confirmed, they are locked with the reservation. Any further changes to the reservation may break the confirmed SNAs. It is a hazard to ask agent to process SNAs again since the SNA processing window is closing
- If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
- If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-suite hotels, Marriott Executive Apartments®, Marriott Vacation Club®, EDITION®, Ritz-Carlton Reserve®, The Ritz-Carlton Destination Clubs® and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.From post # 220.
The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
FOR ANYONE TRYING TO ADD SNAs TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESN’T SEEM TO ALLOW, HERE IS A WORK-AROUND. GOOD LUCK!
https://www.flyertalk.com/forum/30575978-post541.html
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if someone else can confirm.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
The link for selecting your benefit:
https://choice-benefit.marriott.com/
How to cancel an Award request:
Suite Night Award requests may be canceled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to receive credit back for all the Awards; however, after 2 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation fees applicable to the reservation itself.NOTE: Always detach the SNA before cancelling a reservation. It's the only way to ensure your SNA is returned to your account immediately. Otherwise, you could be waiting hours/days to see your SNA again.
FAQ : Suite Night Awards - SNA - questions and discussion thread
Dec 1, 2021, 9:59 pm
#3076
Join Date: Sep 2004
Posts: 57
I am a lifetime Titanium Member with Marriott. I have never used SNA nights before. I have rooms booked at the Courtyard and the Westin Hapuna in the Big Island for Thanksgiving. I am planning to use my SNA for the first time. I have a few questions, but know the answers to the same... 
.
1. Should I pick one or two suite choices in the SNA option...? I would prefer the Garden Lanai Suite, should I choose the others. Given the hotel is sold out, I probably should pick all the suite choices.
2. What are the chances of getting upgraded..? Given the hotel is sold out, I probably will not get an upgrade.
Just checking if others had any luck with the hotels recently.
Thanks...
....mottai
.1. Should I pick one or two suite choices in the SNA option...? I would prefer the Garden Lanai Suite, should I choose the others. Given the hotel is sold out, I probably should pick all the suite choices.
2. What are the chances of getting upgraded..? Given the hotel is sold out, I probably will not get an upgrade.
Just checking if others had any luck with the hotels recently.
Thanks...
....mottai
lo and behold, Santa came early for me!!! When I checked-in at the Westin, I was upgraded to a bigger suite, even though they were completely sold out. I was very happy and had a great time. On the flip side, Westin Hapuna was a bit crowded that it took a lot of time to get breakfast at the restaurant. The guests at Westin were not allowed to make reservations at restaurants at Mauna Kea. In another instance, one of the restaurants in Westin Hapuna ran out of white rice and vanilla ice cream.
In the grand scheme of things all these minor inconveniences did not matter, I am very happy that I was able to travel. The Westin was able to upgrade me. In another instance, when I was at the Sheraton at Oahu, I was upgraded to a Suite, even though they were sold out of the rooms as per the reservation website.
Thanks Marriott Team!!
Thanks...
...mottai
Last edited by mottai; Dec 1, 2021 at 10:06 pm
Dec 3, 2021, 2:59 pm
#3077
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
Skimmed the thread, sure I missed this question, but I will pose again anyway.
We have a 2 night stay in NYC coming up at a very good rate over a holiday weekend. Adding a third night as our work schedules have changed, at a much higher, but acceptable rate. If we chose to add SNA's to these reservations, is it possible they will grant them for just the 1 night or the 2 night stay but not the other stay and we'd have to change rooms? Or will the fact that we are making the 2 requests at the same time make this obvious somehow to the powers that be to either grant all or none?
We have a 2 night stay in NYC coming up at a very good rate over a holiday weekend. Adding a third night as our work schedules have changed, at a much higher, but acceptable rate. If we chose to add SNA's to these reservations, is it possible they will grant them for just the 1 night or the 2 night stay but not the other stay and we'd have to change rooms? Or will the fact that we are making the 2 requests at the same time make this obvious somehow to the powers that be to either grant all or none?
Dec 3, 2021, 5:37 pm
#3078
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Skimmed the thread, sure I missed this question, but I will pose again anyway.
We have a 2 night stay in NYC coming up at a very good rate over a holiday weekend. Adding a third night as our work schedules have changed, at a much higher, but acceptable rate. If we chose to add SNA's to these reservations, is it possible they will grant them for just the 1 night or the 2 night stay but not the other stay and we'd have to change rooms? Or will the fact that we are making the 2 requests at the same time make this obvious somehow to the powers that be to either grant all or none?
We have a 2 night stay in NYC coming up at a very good rate over a holiday weekend. Adding a third night as our work schedules have changed, at a much higher, but acceptable rate. If we chose to add SNA's to these reservations, is it possible they will grant them for just the 1 night or the 2 night stay but not the other stay and we'd have to change rooms? Or will the fact that we are making the 2 requests at the same time make this obvious somehow to the powers that be to either grant all or none?
Dec 3, 2021, 7:20 pm
#3079
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
Here is an update on my travel. I used my SNAs for the first time to request for upgrades at Westin Hapuna (5 nights) in Big Island, Hawaii.
lo and behold, Santa came early for me!!! When I checked-in at the Westin, I was upgraded to a bigger suite, even though they were completely sold out. I was very happy and had a great time. On the flip side, Westin Hapuna was a bit crowded that it took a lot of time to get breakfast at the restaurant. The guests at Westin were not allowed to make reservations at restaurants at Mauna Kea. In another instance, one of the restaurants in Westin Hapuna ran out of white rice and vanilla ice cream.
In the grand scheme of things all these minor inconveniences did not matter, I am very happy that I was able to travel. The Westin was able to upgrade me.
Thanks Marriott Team!!
Thanks...
...mottai
lo and behold, Santa came early for me!!! When I checked-in at the Westin, I was upgraded to a bigger suite, even though they were completely sold out. I was very happy and had a great time. On the flip side, Westin Hapuna was a bit crowded that it took a lot of time to get breakfast at the restaurant. The guests at Westin were not allowed to make reservations at restaurants at Mauna Kea. In another instance, one of the restaurants in Westin Hapuna ran out of white rice and vanilla ice cream.
In the grand scheme of things all these minor inconveniences did not matter, I am very happy that I was able to travel. The Westin was able to upgrade me.
Thanks Marriott Team!!
Thanks...
...mottai
Last edited by pharmawalk; Dec 3, 2021 at 7:41 pm
Dec 4, 2021, 4:13 am
#3080
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
Dec 4, 2021, 9:32 am
#3081
Join Date: Sep 2008
Posts: 7,875
I had a similar experience, stayed a lot at one hotel, was regularly upgraded, new crew came and I was suddenly not a regular anymore.
Dec 7, 2021, 1:58 am
#3083
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
You should be charming to the check in staff and say how excited you are that this is your first stay after you just hit Platinum and any chance of a suite upgrade to mark the occasion.
Dec 7, 2021, 1:59 am
#3084
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
It usually takes 24 hrs after you select the SNAs before they are deposited in your account, so not likely. Sorry.
Dec 9, 2021, 7:13 am
#3085
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,106
First time that SNA request not going thru. Westin Grand Berlin 
Let's see what upgrade the Plat status brings and hope that Berlin doesn't go 2G+ over the weekend
(I would've thought that Germany/Berlin is rather empty of tourists, these days and the hotel would honour SNA request. Maybe lots of staycationers)
Let's see what upgrade the Plat status brings and hope that Berlin doesn't go 2G+ over the weekend(I would've thought that Germany/Berlin is rather empty of tourists, these days and the hotel would honour SNA request. Maybe lots of staycationers)
Dec 12, 2021, 7:25 pm
#3086
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Can’t apply SNA to points stay
Have a booking at the Industrialist Pittsburg made with points and the SNA option is not available. It’s also not available on fully flexible rate there either. What do you suggest as a workaround? I contacted the Ambassador team but fully expect a non sensical response about IT and them not being able to overcome the limitation.
Last edited by asnovici; Dec 12, 2021 at 7:31 pm
Dec 12, 2021, 8:41 pm
#3087
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Have a booking at the Industrialist Pittsburg made with points and the SNA option is not available. It’s also not available on fully flexible rate there either. What do you suggest as a workaround? I contacted the Ambassador team but fully expect a non sensical response about IT and them not being able to overcome the limitation.
(BTW, if you have a prepaid rate, there is a work around in the wiki. In my case, all 10 reservations are flexible.)
Dec 12, 2021, 9:15 pm
#3088
Join Date: Mar 2013
Location: DCA - PDX - LAX
Programs: AA Gold, UA Silver, Marriott Titanium, AS 75k
Posts: 767
Have a booking at the Industrialist Pittsburg made with points and the SNA option is not available. It’s also not available on fully flexible rate there either. What do you suggest as a workaround? I contacted the Ambassador team but fully expect a non sensical response about IT and them not being able to overcome the limitation.
Dec 13, 2021, 10:15 am
#3089
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
According to the property info, 20% of their rooms are suites. Can a property unilaterally withdraw itself from participating in the SNA program? Its an Autograph Collection hotel.
Dec 13, 2021, 10:20 am
#3090
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
I commented in another thread that I couldn’t apply SNAs on 8 of my 10 outstanding reservations. No idea who we should be angry at, whether it’s the property, or Marriott for showing such poor leadership with their loyalty program.
(BTW, if you have a prepaid rate, there is a work around in the wiki. In my case, all 10 reservations are flexible.)
(BTW, if you have a prepaid rate, there is a work around in the wiki. In my case, all 10 reservations are flexible.)
Tried the prepaid rate trick with this booking but it didnt work as the property is not even allowing SNAs on the fully flexible rates.