Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Aug 28, 2018, 8:06 pm
#571
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
I also would love an update on my 300K points I'm due back...
Aug 28, 2018, 8:16 pm
#572
Join Date: Jan 2011
Programs: Hyatt Globalist;Bonvoy Lifetime Titan ; Hilton DIA (amex); AA Plat
Posts: 221
PPE + Amb $20k spend- reporting & what qualifies?
Two questions here:
1) For the first week, I could see my annual spend ($10k) on the app. I no longer do. Any others still able to see this?
2) My spend does not appear to reflect 3 meetings I did this year. I can't find anywhere where Marriott defines "qualifying spend". Anyone have any experience with meetings counting/ not counting?
I called to inquire and to see a breakdown, but eventually was told to wait and the meetings probably will, which makes me think that may be why you can no longer see the spend on the app?
Thoughts?
Data points -98 MR nts (46 actual, remainder meetings & CC), 30 SPG nts, have not combined accounts.
1) For the first week, I could see my annual spend ($10k) on the app. I no longer do. Any others still able to see this?
2) My spend does not appear to reflect 3 meetings I did this year. I can't find anywhere where Marriott defines "qualifying spend". Anyone have any experience with meetings counting/ not counting?
I called to inquire and to see a breakdown, but eventually was told to wait and the meetings probably will, which makes me think that may be why you can no longer see the spend on the app?
Thoughts?
Data points -98 MR nts (46 actual, remainder meetings & CC), 30 SPG nts, have not combined accounts.
Aug 28, 2018, 8:19 pm
#573
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
No definition, which I've been screaming about repeatedly and I can't find it in the (draft?) T&Cs for the new combined program.
In another thread somewhere, someone said that meeting/event spend doesn't count.
In another thread somewhere, someone said that meeting/event spend doesn't count.
Aug 28, 2018, 8:25 pm
#574
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I am glad to see there does not appear to be widespread deterioration in the ambassador service post August 18th.
I always got great responsive service from my ambassador before, which is in stark contrast with now, hence my recent worries.
I understand that each ambassador might have been assigned a number of new clients on August 18th which is leading to higher workload. In addition the IT issues means that existing clients have a greater need for their ambassador, causing a double whammy.
For these reasons I was patient and waited over a week for one of my requests to be handled because it was not immediately urgent. However severa days later once I was facing a cancellation deadline I sent a follow-up and still nothing, so it is more disturbing to get no response even for something that has become somewhat more urgent. I ended up calling the ambassador line and it was fixed so no big deal. But I am just wondering what is going on especially since there is at least one other FTer to whom the same is happening (@damon88).
I always got great responsive service from my ambassador before, which is in stark contrast with now, hence my recent worries.
I understand that each ambassador might have been assigned a number of new clients on August 18th which is leading to higher workload. In addition the IT issues means that existing clients have a greater need for their ambassador, causing a double whammy.
For these reasons I was patient and waited over a week for one of my requests to be handled because it was not immediately urgent. However severa days later once I was facing a cancellation deadline I sent a follow-up and still nothing, so it is more disturbing to get no response even for something that has become somewhat more urgent. I ended up calling the ambassador line and it was fixed so no big deal. But I am just wondering what is going on especially since there is at least one other FTer to whom the same is happening (@damon88).
Aug 28, 2018, 8:29 pm
#575
Join Date: Jul 2015
Location: CHA
Programs: DL-DM (1.75MM), Bonvoy LifeTi, Hertz-PC
Posts: 618
I had to re-link my accounts for all of my stays to show up. It was only showing my 45 Marriott stays (already Lifetime Platinum). After linking (which were already linked?), it now added my 110 SPG stays to put me at Lifetime Platinum Elite with Ambassador.
I think the whole new 'combined account number' was the stop gap - once logged in with that, re-linking, it all caught up.
I did have one meeting space in the mix this year, I haven't looked to see if it has added to the room night mix.
I think the whole new 'combined account number' was the stop gap - once logged in with that, re-linking, it all caught up.
I did have one meeting space in the mix this year, I haven't looked to see if it has added to the room night mix.
Aug 28, 2018, 8:56 pm
#576
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I’m sure that many, if not most, Ambassadors are being slammed with both innumerable queries and calls and also just as challenged by the system IT limitations as everyone else (including us), not to mention having tough times getting answers from a new Marriott corporate structure that often seems to be oblivious to these details. Basically, I’d hazard a guess that Marriott IT and system limitations are tying Ambassador hands behind their backs. It’s tough to imagine that responsive Ambassadors are suddenly not being responsive for no reason.
I’d also not be surprised at all if there is some turnover among the Ambassadors. This can’t be an easy time for them.
Aug 28, 2018, 9:03 pm
#577
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
You can see the total on the Marriott app on the page where it shows the total number of nights this year. It seems to be on and off the website. I haven't run a separate calculation since I'm over 20k this year but it seems right. When I combined my accounts, the total increased by what seemed to be around the right amount.
In terms of meetings, that's not my gig but I don't think I've seen anything on here or from Marriott to suggest meeting spend counts. I occasionally travel with a colleague and put their room on my reservation and I think I am getting spend (but not night) credit for that consistent with that. Otherwise, it is my understanding from my ambassador that the normal folio spend counts toward credit (room, food/bar, spa, etc) but not resort/amenity fees or third party charges.
In terms of meetings, that's not my gig but I don't think I've seen anything on here or from Marriott to suggest meeting spend counts. I occasionally travel with a colleague and put their room on my reservation and I think I am getting spend (but not night) credit for that consistent with that. Otherwise, it is my understanding from my ambassador that the normal folio spend counts toward credit (room, food/bar, spa, etc) but not resort/amenity fees or third party charges.
Aug 28, 2018, 9:12 pm
#578
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I had $20,000 spend on the MR legacy side alone before August 1st and I have yet to see my spend number.
Aug 28, 2018, 9:21 pm
#579
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
My ambassador has also gone missing on merger day, I’ve already sent 3 different emails but didn’t get any response or even acknowledgement of receiving them. She used to respond within 24h in the past. Weird.
Aug 28, 2018, 9:24 pm
#580
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
[Strange ... I see it on both on the MR and SPG apps on my Android. It was on the MR app within a day or so of 8/18 but not on the SPG app since I only had 25 nights at SPG this year. Now that I have combined it, it shows on both apps on the my account page right below nights this year. It was on the website when I made reservations earlier today but seem to have disappeared now that I'm trying to take a screenshot to post! I think it was in the nights detail section of the website.
Aug 28, 2018, 9:44 pm
#581
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Not sure if the ambassadors on the SPG side worked in the same location or remotely. On the Marriott side, I believe they mainly worked in Omaha. Hard to make a pattern of two and presume ambassadors have to be selected based on experience and other factors.
Now ... I'm curious about the questionaire that would go out to SPG members when they qualified and whether I'll get that as well as whether there is any intent to change the program. Has the ambassador video been around for a while? It looks like something that was pulled from the SPG site.
Aug 29, 2018, 1:13 am
#582
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
My status changed to PP about a week in as a Platinum in my MR account. I went into 8/18 with 51 nights. I have 14 SPG. The dollar amount towards Ambassador doesn't show (at least for me) until you reach PP. It is a metric to follow onto PP+A. I have not combined my accounts. In MR with 51 nights it shows my spend @ $3660. I don't remember any $75 stays at major world city & airport Marriotts. But do remember $1600 for 2 rooms for 3 nights in LAS.
On the SPG side, I am still platinum and no dollar amount shown. I think the $3660 is probably close to my 14 nights in SPG properties. I was at SEA Marriott SeaTac last night and I am at a Sheraton tonight booked via MR app in DFW because my Quantas F award DFW-SYD was cancelled due to mechanical issues. This is stay 2 of 16 in the next 4 weeks.
I do like the 48 hour check in though. I was already checked in to the Marriott in Sydney for two nights. I was able to chat directly with the property via the app. They graciously reduced my stay by one night without penalty within 24 hours of arrival.
James
On the SPG side, I am still platinum and no dollar amount shown. I think the $3660 is probably close to my 14 nights in SPG properties. I was at SEA Marriott SeaTac last night and I am at a Sheraton tonight booked via MR app in DFW because my Quantas F award DFW-SYD was cancelled due to mechanical issues. This is stay 2 of 16 in the next 4 weeks.
I do like the 48 hour check in though. I was already checked in to the Marriott in Sydney for two nights. I was able to chat directly with the property via the app. They graciously reduced my stay by one night without penalty within 24 hours of arrival.
James
Aug 29, 2018, 2:05 am
#583
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Coincidentally, I received a nice note today from my legacy Marriott ambassador that she was retiring. She told me that there is a plan to handle calls/emails pending a new assignment. Obviously, this must be a difficult month.
Not sure if the ambassadors on the SPG side worked in the same location or remotely. On the Marriott side, I believe they mainly worked in Omaha. Hard to make a pattern of two and presume ambassadors have to be selected based on experience and other factors.
Now ... I'm curious about the questionaire that would go out to SPG members when they qualified and whether I'll get that as well as whether there is any intent to change the program. Has the ambassador video been around for a while? It looks like something that was pulled from the SPG site.
Not sure if the ambassadors on the SPG side worked in the same location or remotely. On the Marriott side, I believe they mainly worked in Omaha. Hard to make a pattern of two and presume ambassadors have to be selected based on experience and other factors.
Now ... I'm curious about the questionaire that would go out to SPG members when they qualified and whether I'll get that as well as whether there is any intent to change the program. Has the ambassador video been around for a while? It looks like something that was pulled from the SPG site.
Aug 29, 2018, 8:37 am
#584
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I had several email responses from my Ambassador today:
(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)
(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking
(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays
(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)
(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking
(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays
Aug 29, 2018, 8:42 am
#585
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
My Ambassador also emailed yesterday to promise that my points refunds for recently canceled old award stays (replaced with new award stays at the reduced rate) at the StR Bal Harbour (Oct/Nov) and StR Bahia Beach (Feb) will be processed within the next 7 days.
Last edited by bhrubin; Aug 29, 2018 at 12:19 pm