Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

    Hide Wikipost
Old Jan 2, 20, 9:43 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: HHQX888
Wiki Link
Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

Print Wikipost

Old Sep 16, 18, 12:51 pm
  #736  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 90,144
My impression is that Starwoods with spas tend to have the spa operated by a third party.

However, an exception that I can recall in the news was the LM near Dubai where the British woman who was hired to manage the spa was gang raped at the property, IIRC by other employees. News at the time indicated that she came to the country as a hotel employee and the hotel provided her with an apartment.
MSPeconomist is offline  
Old Sep 16, 18, 12:59 pm
  #737  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
I looked at a three bills from legacy Marriott properties in California, I definitely received points for drinks at the bar and a bottle of wine from room service.

And I received points for the spa at the JW Cabo and JW Cancun. Both those spas are operated by the hotel.
C17PSGR is offline  
Old Sep 16, 18, 8:54 pm
  #738  
 
Join Date: Jan 2012
Posts: 89
Originally Posted by kaizen7 View Post
Received the same email yesterday.
Reach 100 nights + $20000 spends on 6/9/18
I reached over 140 nights and over $23000 spend in July and still haven't been contacted about an Ambassador, despite the fact that I've called and asked multiple times since I need my Ambassador to work with hotels to book award reservations while there are standard rooms available (because the hotels aren't honoring Marriott's No Blackout Dates policy, which states that if a standard room is available for cash then we can use points for it, and the phone agents are clueless). 😡
smgainey is offline  
Old Sep 17, 18, 12:38 am
  #739  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by smgainey View Post
I reached over 140 nights and over $23000 spend in July and still haven't been contacted about an Ambassador, despite the fact that I've called and asked multiple times since I need my Ambassador to work with hotels to book award reservations while there are standard rooms available (because the hotels aren't honoring Marriott's No Blackout Dates policy, which states that if a standard room is available for cash then we can use points for it, and the phone agents are clueless). 😡
Hi smgainey,

We would like to help contact the Ambassador team for you if you could provide your account number to us via private mail here or by email below. If you could also provide the hotel name and dates when standard room is available for cash but not available for award reservation, we would look into this as well.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]
Starwood Lurker III is offline  
Old Sep 17, 18, 1:21 pm
  #740  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
According to the guide provided to the properties, spa charges count as qualifying spend.

https://loyaltylobby.com/2018/09/10/...-pocket-guide/
txpenny likes this.
C17PSGR is offline  
Old Sep 17, 18, 1:38 pm
  #741  
Suspended
Marriott 25+ BadgeAman Contributor Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by C17PSGR View Post
According to the guide provided to the properties, spa charges count as qualifying spend.

https://loyaltylobby.com/2018/09/10/...-pocket-guide/
I guess I stand corrected! Now all the spa goers can enjoy their treatments even more with all the added points.
C17PSGR likes this.
bhrubin is offline  
Old Sep 17, 18, 1:55 pm
  #742  
 
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 335
Originally Posted by bhrubin View Post
I think many here are mistakenly conflating a weakness of Marriott IT with a weakness in the new level of Ambassador service. There is no evidence at all of any weakness for the Ambassador service. There is evidence galore of IT fiascos causing delays with just about every Marriott elite function imaginable.
It may be fair for you to make that statement for your own experience however it is not fair to apply that to others.

I am currently on vacation in New York. I had one simple request to make, I didn’t want a room where I was looking directly into a building across the street. The hotel has plenty of rooms, even on low floors, where you can see daylight.

Phoned and left VM’s for my ambassador, calls not returned. Sent emails not returned (realize that may have been an IT issue) so finally sent an email to all 3 addresses for my ambassador and received a response from a different ambassador that they would submit my request.

Checked in on Sunday. The App was showing traditional rooms (which I booked), superior rooms, premium view rooms, club level rooms and one bedroom suites available. I realize the app isn’t always right however it did show every room type as available. I was not greeted as a plat, given an upgrade to a superior room with a view of an office tower directly across the street and told no other rooms available. So I have to keep my blinds closed, nice.

I’ve been ambassador level for a little over 2 years and I know In some cases it has made a very nice difference (welcome amenity and note on one vacation in 2017 and one vacation in 2018). That’s it though, in both those cases had a suite upgrade as I used SNA’s.

This year with over 90 nights I’ve had about 3 upgrades to a suite. I’m ready to take a break from this. I will stay the 7 more nights I need to hit 100 this year however am moving my Q4 stays for myself and my team (about 35 nights for me plus 140 nights for my team) to Hilton.
djkyyc is offline  
Old Sep 17, 18, 2:28 pm
  #743  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by djkyyc View Post

Checked in on Sunday. The App was showing traditional rooms (which I booked), superior rooms, premium view rooms, club level rooms and one bedroom suites available. I realize the app isn’t always right however it did show every room type as available. I was not greeted as a plat, given an upgrade to a superior room with a view of an office tower directly across the street and told no other rooms available. So I have to keep my blinds closed, nice.
Curious ... which hotel?
C17PSGR is offline  
Old Sep 17, 18, 2:39 pm
  #744  
 
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 335
Originally Posted by C17PSGR View Post
Curious ... which hotel?
Sheraton New York Times Square.
djkyyc is offline  
Old Sep 17, 18, 2:44 pm
  #745  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
I've been told that legacy SPG properties don't know if you have an ambassador unless the ambassador contacts the property.

One poster has suggested that legacy SPG properties get a recommended list of upgrades and, if so, I presume those with an ambassador would be at the top.

Still ... as a plat in a hotel that size, I would think they would give some options. If you think about moving, I'd recommend the Renn Midtown which is nearby. They are resistant to the suite requirements of the program (at least they were before August 18) but they always give me a high room with a solid view.

Sorry you haven't been able to get in touch with your ambassador. My legacy MR ambassador just retired, but I am confident someone will answer her number if I call.
C17PSGR is offline  
Old Sep 17, 18, 3:02 pm
  #746  
Suspended
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by djkyyc View Post


It may be fair for you to make that statement for your own experience however it is not fair to apply that to others.

I am currently on vacation in New York. I had one simple request to make, I didn’t want a room where I was looking directly into a building across the street. The hotel has plenty of rooms, even on low floors, where you can see daylight.

Phoned and left VM’s for my ambassador, calls not returned. Sent emails not returned (realize that may have been an IT issue) so finally sent an email to all 3 addresses for my ambassador and received a response from a different ambassador that they would submit my request.

Checked in on Sunday. The App was showing traditional rooms (which I booked), superior rooms, premium view rooms, club level rooms and one bedroom suites available. I realize the app isn’t always right however it did show every room type as available. I was not greeted as a plat, given an upgrade to a superior room with a view of an office tower directly across the street and told no other rooms available. So I have to keep my blinds closed, nice.

I’ve been ambassador level for a little over 2 years and I know In some cases it has made a very nice difference (welcome amenity and note on one vacation in 2017 and one vacation in 2018). That’s it though, in both those cases had a suite upgrade as I used SNA’s.

This year with over 90 nights I’ve had about 3 upgrades to a suite. I’m ready to take a break from this. I will stay the 7 more nights I need to hit 100 this year however am moving my Q4 stays for myself and my team (about 35 nights for me plus 140 nights for my team) to Hilton.



You took my statement out of context, I’m afraid. I didn’t mean to say that there aren’t any problems with the Ambassador service. If you refer back to my entire comments, rather than just the portion you’ve highlighted, I was only referring to the recent issues with people not being assigned Ambassadors and to people not hearing back from their Ambassadors due to the recent systems IT merger between Marriott and SPG.

In this case, we now know that Marriott’s change of email servers and voicemail systems after the August 18 changeover caused many (but not all) Ambassadors to not receive emails and phone calls. So it’s at least possible that was a factor.

As for your issues at the Sheraton Times Square, allow me say I’m sorry—and that I’m not surprised at all. Ambassador service is often only as good as the hotels that execute the requests and act on the information provided by our Ambassadors. I’ve also stayed many times at this Sheraton, and I’ve also never had a great stay. I also have never had a suite upgrade here, despite the fact that I’ve always booked 15-20 rooms every time I’ve been there! This (massive) Sheraton hotel isn’t particularly great at customer service, and I’ve found that’s true whether you have an Ambassador or not.

In other words, your Ambassador still could have made that request, and this Sheraton hotel still might not have executed it. (It’s also possible that your Ambassador didn’t make the request, but I think my many experiences here also not being great might suggest the alternative is certainly plausible.)

Still, I’m most sorry that your suite upgrade rate has been so poor. Perhaps the Ambassador program isn’t as valuable to you for the properties you frequent as it is for me for those at which I stay. I wish you better success with Hilton.

Last edited by bhrubin; Sep 17, 18 at 3:20 pm
bhrubin is offline  
Old Sep 17, 18, 3:04 pm
  #747  
Hilton Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Tit, Hilton Diamond, AMEX Plat
Posts: 6,755
Unfortunately bhrubin and I have separately found that not even a great Ambassador can make the Sheraton Times Square anything other than terrible.
bhrubin likes this.
EuropeanPete is online now  
Old Sep 17, 18, 3:21 pm
  #748  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by EuropeanPete View Post
Unfortunately bhrubin and I have separately found that not even a great Ambassador can make the Sheraton Times Square anything other than terrible.
There are some decent Sheraton's in third world countries ... the Times Square Sheraton isn't one of them!
C17PSGR is offline  
Old Sep 17, 18, 3:28 pm
  #749  
Suspended
Aman Contributor BadgeMarriott 25+ Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Originally Posted by C17PSGR View Post
There are some decent Sheraton's in third world countries ... the Times Square Sheraton isn't one of them!
Indeed, the Sheraton Times Square is one to be avoided IMO. Especially if you value great customer service. On the other hand, if you’re looking for a cheap room in Midtown, its price more often than not is better than most. Of course, I still vastly prefer the Four Points Chelsea and Midtown over this Sheraton.

I can say that I’ve still had nice Sheraton stays even here in the USA—though I know on average they are nicer outside the USA. The Sheraton Hartford South always impresses me, and the Sheraton Fisherman’s Wharf San Francisco is a surprisingly pleasant option in an otherwise very expensive city. The Sheraton Boston is another huge convention hotel, but I’ve always had pretty good stays with nice service and have always been upgraded to a suit there. Even the Sheraton Philadelphia University City has always treated me very well.
bhrubin is offline  
Old Sep 17, 18, 4:07 pm
  #750  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,578
I love my Ambassador !

i just received this:


I am happy to confirm you will see 160,500 Points deposited into your account in one transaction. There were no changes to your existing reservations; these were adjusted on the back side. Please see the breakdown below:

The St. Regis Princeville Resort: 130,000 Points
Prince de Galles, a Luxury Collection Hotel, Paris: 30,500 Points

That is service!
damon88 is offline  

Thread Tools
Search this Thread
Search Engine: