Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
#736
Join Date: Jan 2012
Posts: 96
I reached over 140 nights and over $23000 spend in July and still haven't been contacted about an Ambassador, despite the fact that I've called and asked multiple times since I need my Ambassador to work with hotels to book award reservations while there are standard rooms available (because the hotels aren't honoring Marriott's No Blackout Dates policy, which states that if a standard room is available for cash then we can use points for it, and the phone agents are clueless). 😡
#737
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
I reached over 140 nights and over $23000 spend in July and still haven't been contacted about an Ambassador, despite the fact that I've called and asked multiple times since I need my Ambassador to work with hotels to book award reservations while there are standard rooms available (because the hotels aren't honoring Marriott's No Blackout Dates policy, which states that if a standard room is available for cash then we can use points for it, and the phone agents are clueless). 😡
We would like to help contact the Ambassador team for you if you could provide your account number to us via private mail here or by email below. If you could also provide the hotel name and dates when standard room is available for cash but not available for award reservation, we would look into this as well.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
#738
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
According to the guide provided to the properties, spa charges count as qualifying spend.
https://loyaltylobby.com/2018/09/10/...-pocket-guide/
https://loyaltylobby.com/2018/09/10/...-pocket-guide/
#739
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
According to the guide provided to the properties, spa charges count as qualifying spend.
https://loyaltylobby.com/2018/09/10/...-pocket-guide/
https://loyaltylobby.com/2018/09/10/...-pocket-guide/
#740
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
I think many here are mistakenly conflating a weakness of Marriott IT with a weakness in the new level of Ambassador service. There is no evidence at all of any weakness for the Ambassador service. There is evidence galore of IT fiascos causing delays with just about every Marriott elite function imaginable.
I am currently on vacation in New York. I had one simple request to make, I didn’t want a room where I was looking directly into a building across the street. The hotel has plenty of rooms, even on low floors, where you can see daylight.
Phoned and left VM’s for my ambassador, calls not returned. Sent emails not returned (realize that may have been an IT issue) so finally sent an email to all 3 addresses for my ambassador and received a response from a different ambassador that they would submit my request.
Checked in on Sunday. The App was showing traditional rooms (which I booked), superior rooms, premium view rooms, club level rooms and one bedroom suites available. I realize the app isn’t always right however it did show every room type as available. I was not greeted as a plat, given an upgrade to a superior room with a view of an office tower directly across the street and told no other rooms available. So I have to keep my blinds closed, nice.
I’ve been ambassador level for a little over 2 years and I know In some cases it has made a very nice difference (welcome amenity and note on one vacation in 2017 and one vacation in 2018). That’s it though, in both those cases had a suite upgrade as I used SNA’s.
This year with over 90 nights I’ve had about 3 upgrades to a suite. I’m ready to take a break from this. I will stay the 7 more nights I need to hit 100 this year however am moving my Q4 stays for myself and my team (about 35 nights for me plus 140 nights for my team) to Hilton.
#741
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Checked in on Sunday. The App was showing traditional rooms (which I booked), superior rooms, premium view rooms, club level rooms and one bedroom suites available. I realize the app isn’t always right however it did show every room type as available. I was not greeted as a plat, given an upgrade to a superior room with a view of an office tower directly across the street and told no other rooms available. So I have to keep my blinds closed, nice.
#743
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I've been told that legacy SPG properties don't know if you have an ambassador unless the ambassador contacts the property.
One poster has suggested that legacy SPG properties get a recommended list of upgrades and, if so, I presume those with an ambassador would be at the top.
Still ... as a plat in a hotel that size, I would think they would give some options. If you think about moving, I'd recommend the Renn Midtown which is nearby. They are resistant to the suite requirements of the program (at least they were before August 18) but they always give me a high room with a solid view.
Sorry you haven't been able to get in touch with your ambassador. My legacy MR ambassador just retired, but I am confident someone will answer her number if I call.
One poster has suggested that legacy SPG properties get a recommended list of upgrades and, if so, I presume those with an ambassador would be at the top.
Still ... as a plat in a hotel that size, I would think they would give some options. If you think about moving, I'd recommend the Renn Midtown which is nearby. They are resistant to the suite requirements of the program (at least they were before August 18) but they always give me a high room with a solid view.
Sorry you haven't been able to get in touch with your ambassador. My legacy MR ambassador just retired, but I am confident someone will answer her number if I call.
#744
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
It may be fair for you to make that statement for your own experience however it is not fair to apply that to others.
I am currently on vacation in New York. I had one simple request to make, I didn’t want a room where I was looking directly into a building across the street. The hotel has plenty of rooms, even on low floors, where you can see daylight.
Phoned and left VM’s for my ambassador, calls not returned. Sent emails not returned (realize that may have been an IT issue) so finally sent an email to all 3 addresses for my ambassador and received a response from a different ambassador that they would submit my request.
Checked in on Sunday. The App was showing traditional rooms (which I booked), superior rooms, premium view rooms, club level rooms and one bedroom suites available. I realize the app isn’t always right however it did show every room type as available. I was not greeted as a plat, given an upgrade to a superior room with a view of an office tower directly across the street and told no other rooms available. So I have to keep my blinds closed, nice.
I’ve been ambassador level for a little over 2 years and I know In some cases it has made a very nice difference (welcome amenity and note on one vacation in 2017 and one vacation in 2018). That’s it though, in both those cases had a suite upgrade as I used SNA’s.
This year with over 90 nights I’ve had about 3 upgrades to a suite. I’m ready to take a break from this. I will stay the 7 more nights I need to hit 100 this year however am moving my Q4 stays for myself and my team (about 35 nights for me plus 140 nights for my team) to Hilton.
In this case, we now know that Marriott’s change of email servers and voicemail systems after the August 18 changeover caused many (but not all) Ambassadors to not receive emails and phone calls. So it’s at least possible that was a factor.
As for your issues at the Sheraton Times Square, allow me say I’m sorry—and that I’m not surprised at all. Ambassador service is often only as good as the hotels that execute the requests and act on the information provided by our Ambassadors. I’ve also stayed many times at this Sheraton, and I’ve also never had a great stay. I also have never had a suite upgrade here, despite the fact that I’ve always booked 15-20 rooms every time I’ve been there! This (massive) Sheraton hotel isn’t particularly great at customer service, and I’ve found that’s true whether you have an Ambassador or not.
In other words, your Ambassador still could have made that request, and this Sheraton hotel still might not have executed it. (It’s also possible that your Ambassador didn’t make the request, but I think my many experiences here also not being great might suggest the alternative is certainly plausible.)
Still, I’m most sorry that your suite upgrade rate has been so poor. Perhaps the Ambassador program isn’t as valuable to you for the properties you frequent as it is for me for those at which I stay. I wish you better success with Hilton.
Last edited by bhrubin; Sep 17, 2018 at 3:20 pm
#745
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Unfortunately bhrubin and I have separately found that not even a great Ambassador can make the Sheraton Times Square anything other than terrible.
#746
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
#747
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I can say that I’ve still had nice Sheraton stays even here in the USA—though I know on average they are nicer outside the USA. The Sheraton Hartford South always impresses me, and the Sheraton Fisherman’s Wharf San Francisco is a surprisingly pleasant option in an otherwise very expensive city. The Sheraton Boston is another huge convention hotel, but I’ve always had pretty good stays with nice service and have always been upgraded to a suit there. Even the Sheraton Philadelphia University City has always treated me very well.
#748
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I love my Ambassador !
i just received this:
I am happy to confirm you will see 160,500 Points deposited into your account in one transaction. There were no changes to your existing reservations; these were adjusted on the back side. Please see the breakdown below:
The St. Regis Princeville Resort: 130,000 Points
Prince de Galles, a Luxury Collection Hotel, Paris: 30,500 Points
That is service!
i just received this:
I am happy to confirm you will see 160,500 Points deposited into your account in one transaction. There were no changes to your existing reservations; these were adjusted on the back side. Please see the breakdown below:
The St. Regis Princeville Resort: 130,000 Points
Prince de Galles, a Luxury Collection Hotel, Paris: 30,500 Points
That is service!
#749
Join Date: Aug 2015
Location: Toronto
Posts: 41
Is this the case for Marriott properties as well? Are Platinum Premier + Ambassador just seen as Platinum Premier in their system?
Seems a bit dumb to have created a status that the property cannot see in the system.
I have the ambassador status from SPG for the past 2 years and never have I gotten any acknowledgment from the front desk that this is any different than a normal Platinum guest. To be fair I also don't make much requests for upgrades etc through my Ambassador as there's no point when I'm travelling alone for work. Am staying at the JW Marriott Essex House and St Regis NYC end of the year for vacation and have applied SNA's to both. Will test my Ambassador and see what she can or cannot do...
Seems a bit dumb to have created a status that the property cannot see in the system.
I have the ambassador status from SPG for the past 2 years and never have I gotten any acknowledgment from the front desk that this is any different than a normal Platinum guest. To be fair I also don't make much requests for upgrades etc through my Ambassador as there's no point when I'm travelling alone for work. Am staying at the JW Marriott Essex House and St Regis NYC end of the year for vacation and have applied SNA's to both. Will test my Ambassador and see what she can or cannot do...
I've been told that legacy SPG properties don't know if you have an ambassador unless the ambassador contacts the property.
One poster has suggested that legacy SPG properties get a recommended list of upgrades and, if so, I presume those with an ambassador would be at the top.
Still ... as a plat in a hotel that size, I would think they would give some options. If you think about moving, I'd recommend the Renn Midtown which is nearby. They are resistant to the suite requirements of the program (at least they were before August 18) but they always give me a high room with a solid view.
Sorry you haven't been able to get in touch with your ambassador. My legacy MR ambassador just retired, but I am confident someone will answer her number if I call.
One poster has suggested that legacy SPG properties get a recommended list of upgrades and, if so, I presume those with an ambassador would be at the top.
Still ... as a plat in a hotel that size, I would think they would give some options. If you think about moving, I'd recommend the Renn Midtown which is nearby. They are resistant to the suite requirements of the program (at least they were before August 18) but they always give me a high room with a solid view.
Sorry you haven't been able to get in touch with your ambassador. My legacy MR ambassador just retired, but I am confident someone will answer her number if I call.
#750
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
They should have also had unique elite status names: ambassador, premier and platinum.
Until Marriott does this there will be no consistent application and upgrading across the vast combined Marriott–SPG portfolio of hotels.