Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Aug 29, 2018, 10:21 am
#601
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
This is what drives me crazy. I have platinum-premier ambassador status, which properties have confirmed. Marriott.com and Marriott application said so then changed me to platinum-premier. Now the web booking confirmations say platinum.
Aug 29, 2018, 10:37 am
#602
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Aug 29, 2018, 6:36 pm
#603
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,838
Aug 29, 2018, 6:38 pm
#604
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,838
Did you get points refund on a merged account, unmerged account, or does it not matter at this stage and both will be equally easy/difficult?
Aug 29, 2018, 7:13 pm
#605
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Monday, I also got an email from my Ambassador indicating they were working on the processing of other canceled stays and should get those refunds within 5-7 days. I assume “they” are the IT teams.
I also assume “they” are working on stays in a temporal manner, correcting nearer reservations first and correcting later reservations later. My upcoming stay at the StR SF fully populated in the app and online reservations section only today, actually, while future reservations from the legacy SPG side still haven’t fully populated.
Aug 30, 2018, 8:47 am
#606
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Have any newly qualified PPE+Amb received an ambassador yet? I qualified through my combined SPG/Marriott spend and the status has shown up correctly for around a week now, but I still haven't heard anything. I called the main platinum number to try to request a Your24, and it didn't seem like anyone knew what I was talking about. I saw these had to be requested through your ambassador now, but without having one, I'm not sure who to contact.
Aug 30, 2018, 12:33 pm
#607
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
Am I the only one showing (unearned) Ambassador status?
After I combined accounts, I have 110 nights for the year, with about 50 SPG and 60 Marriott. I've got about $10K in spend. I'm not sure why it still says Ambassador until 2020. Is this going away, or should I call and ask who my ambassador is? ;-)
Aug 30, 2018, 3:39 pm
#608
Join Date: Jul 2005
Posts: 1,074
many people had this and then it went away after the systems updated.
Aug 30, 2018, 6:32 pm
#609
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Interestingly, I received a short email from one of the ambassadors today offering to take care of combining my account if I hadn't already done so.
Aug 30, 2018, 7:04 pm
#610
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 889
is ambassador service no longer 'personal'?
right before aug 18th I had a problem that i reached out to my ambassador on and she basically blew off the request, and after my follow up email other members of the ambassador team answered my questions instead.
i have been having problems booking stays post aug 18th (i cant get the app to show any spg properties at all - yes the spg app, it only shows marriot properties for me) and have been going through the ambassador service for that as well. in the last few weeks I have had a response from 'my' ambassador maybe 10% of the times. mainly it's someone else on the team, even on days and during hours that my ambassador is supposed to be working.
is the service no longer 'personal'?
i have been having problems booking stays post aug 18th (i cant get the app to show any spg properties at all - yes the spg app, it only shows marriot properties for me) and have been going through the ambassador service for that as well. in the last few weeks I have had a response from 'my' ambassador maybe 10% of the times. mainly it's someone else on the team, even on days and during hours that my ambassador is supposed to be working.
is the service no longer 'personal'?
Aug 30, 2018, 7:45 pm
#611
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Aug 30, 2018, 10:45 pm
#612
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,838
I finally heard back from my ambassador after several days. She actually was the one to reply to my e-mail to the general ambassador e-mail which I used as an alternative because I thought she was temporarily overloaded.
Aug 31, 2018, 12:01 am
#613
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
My understanding is the service is indeed still personal, the only thing I can think of is if your request was urgent and your Ambassador was in the middle of working on something else so by getting soneone else to deal with it got you your result in the time you needed?
If you are finding its negatively impacting you then maybe send a quick email asking the question, see what there response it. I would imagine with all the changes and fact they were understaffed to start with there is maybe a lot of training going on at the moment and maybe your Ambassador is involved giving some training to new agents. Its certainly not ideal however and they should at least explain to you whats happening!
If you are finding its negatively impacting you then maybe send a quick email asking the question, see what there response it. I would imagine with all the changes and fact they were understaffed to start with there is maybe a lot of training going on at the moment and maybe your Ambassador is involved giving some training to new agents. Its certainly not ideal however and they should at least explain to you whats happening!
Aug 31, 2018, 9:53 am
#614
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I was recognized by the front desk of the Marriott Waikiki Beach as a platinum-premier ambassador, despite Marriott.com and the Marriott mobile app showing me as a platinum-premier. I still haven't been contacted by an ambassador, but whatever.
This property now gives out fancy black keys that are branded "platinum elite" (see here: https://www.flyertalk.com/forum/30152269-post636.html) Of course, the keys completely ignore the fact that platinum-elite is two status levels below platinum-premier ambassador.
I suspect other properties will soon get the new keys. All of my other post 8/18 stays have been at properties with the legacy Marriott or legacy SPG keys.
This property now gives out fancy black keys that are branded "platinum elite" (see here: https://www.flyertalk.com/forum/30152269-post636.html) Of course, the keys completely ignore the fact that platinum-elite is two status levels below platinum-premier ambassador.
I suspect other properties will soon get the new keys. All of my other post 8/18 stays have been at properties with the legacy Marriott or legacy SPG keys.
Aug 31, 2018, 1:47 pm
#615
Join Date: Jan 2016
Location: Ex-MSP
Programs: UA: Plat, Marriott: Annual Ambassador, Lifetime Grandfather
Posts: 293
I have not heard anything from the new MR Ambassador team.
I have 168 nights (124 butt-in-bed) and over $28,000 spent just at Marriotts alone this year. I have fewer than 10 SPG nights this year, and probably only another $1,000 in spend on SPG. I've not yet combined my accounts.
This is really quite ridiculous/frustrating. The Ambassador team can't possibly be the same team of folks who are working on any remaining issues from the rewards programs combination. When I checked into my hotel in St. Louis this week, I inquired at the front desk what they saw my status as: only PPE. When I asked if their system said anything about "ambassador status" or "M0" code, the FDC said no. *eyeroll*
-mvitale
I have 168 nights (124 butt-in-bed) and over $28,000 spent just at Marriotts alone this year. I have fewer than 10 SPG nights this year, and probably only another $1,000 in spend on SPG. I've not yet combined my accounts.
This is really quite ridiculous/frustrating. The Ambassador team can't possibly be the same team of folks who are working on any remaining issues from the rewards programs combination. When I checked into my hotel in St. Louis this week, I inquired at the front desk what they saw my status as: only PPE. When I asked if their system said anything about "ambassador status" or "M0" code, the FDC said no. *eyeroll*
-mvitale