Congrats to you and everyone else who now has gained Ambassador status!

While there are some unfortunate exchanges by those who don’t want to see any value with the Ambassador program, there also are many data points and information shared of positive Ambassador experiences in the Marriott Ambassador thread that I began to help explain what is possible:

https://www.flyertalk.com/forum/marr...periences.html

I’ve had my Ambassador now for several years and adore her. She helps streamline all of my hotel requests, follows up as needed or whenever I specifically ask about any hotel requests, and generally acts as a one stop place for answers and to get things done.

Ambassadors set things in motion with their requests, and hotels most often execute those requests. Some hotels execute better than others (luxury hotels execute better more often than not than upscale hotels, upscale hotels execute better more often than not than mid scale hotels, etc.), of course.

Having an Ambassador also has elevated my stays with regard to service, meaning I’m usually treated a lot better throughout my hotels stays than I otherwise might be, especially as a first time guest and especially at better/nicer hotels that already know how to devliver on good VIP service. Unlike legacy Marriott hotels where status recognition is almost entirely about the check in experience alone being made nicer, my legacy SPG Ambassador recognition has extended to better service and recognition by the entire hotel staff—from the front desk to housekeeping, by the concierge team, by restaurant and room service, by parking valets and bell staff, all of whom might actually know my name and know I’m a VIP—that treat me better and as a VIP far more than might be the case for the otherwise average hotel Platinum guest or returning guest.

My Ambassador also has put in requests for suite upgrades that have resulted in some of the most incredible suites that one might imagine. Obviously staying at luxury hotels that usually have more suites proportionally will help in that regard. I’ve been upgraded often into the higher suites, even spectacular specialty and one-off suites, at some of the nicest hotels in the legacy SPG portfolio—including the StR Bora Bora, the Gritti Palace Venice, the Imperial Vienna, the Prince de Galles Paris, the StR Punta Mita, the StR San Francisco, the StR Bahia Beach Puerto Rico, the Nines Portland, the StR Princeville, the Excelsior Gallia Milan, the US Grant San Diego, etc.

Ambassador service to me is a lot like the St Regis butler service—always available to do great things for you, but not everyone understands the value nor takes full advantage of it at every hotel...and not every butler is as accomplished or capable as another! Also, not every hotel executes butler service as well as another (or even has as much experience with VIP butler services in the first place).

I hope you all enjoy the Ambassador experience as much as I and numerous other have!

P.S. I’ve always said in the past that those who spent more with SPG and who stayed at the nicer SPG hotels were also those who had the best Ambassador experiences. The new $20K spending requirement suggests that I was correct in that assessment, even if many are also invited to the Ambassador level without having yet met that spending requirement. In the past, I believe that some who had Ambassadors didn’t get the same excellent treatment that I did (and that many others did, too) simply because they stayed at more midscale/non fulll service hotels that don’t execute VIP service so well and/or because they didn’t spend enough to get the better attention that some others of us did. Whether that pattern holds true in this new Marriott environment or not, I cannot say. Only time will reveal that!

I just tried logging into the Marriott app after the update. It shows the correct number of nights but 0USD SPENT.
Nights This Year 79
Spending This Year USD 0

I have 0 nights redeemed with Marriott this year so all of my 79 nights are paid at an average rate of 200.

Is someone else having this problem ?
I hope that the problem will correct itself and I don’t have to call. My spg app shows the correct number of nights and spending for my legacy SPG stays.

SPG app also doesn’t have SPG spend yet either

have done it and logged out and in. No dice still. Soon enough I’m sure.

Not concerned with my SPG spend or nights. My concern is my legacy Marriott spend, which should show up in the Marriott app. Legacy Marriott spend should be 16,000 but shows 0.