'Your24' benefit in the new Bonvoy program
May 25, 2022, 6:19 pm
#61
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I've had some Your24 approvals in Alaska. The hotels seem accustomed to having airline crew arriving and leaving at all hours.
May 25, 2022, 7:38 pm
#62
Join Date: Jan 2018
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Posts: 151
I was shocked to learn that my Your24 request for 11pm check in to 9pm check out was actually GRANTED during peak season in YYT (Delta St. John's end of July). Our flight out to YYZ instill isn't until 10pm, so it will be a nice benefit. Ambassador desk responded to my request within a few hours then had the answer in about 2 days.
May 26, 2022, 12:26 pm
#63
Join Date: Mar 2018
Location: EDI/GLA
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I was shocked to learn that my Your24 request for 11pm check in to 9pm check out was actually GRANTED during peak season in YYT (Delta St. John's end of July). Our flight out to YYZ instill isn't until 10pm, so it will be a nice benefit. Ambassador desk responded to my request within a few hours then had the answer in about 2 days.
I'm about to create another Your24 request in Amman which shouldn't be a problem in my opinion.
Jul 14, 2022, 4:59 pm
#64
Join Date: Jul 2004
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Had Your24 approved for 10am check-in/out at the LAX Marriott last week. (Front desk correctly still offered to extend a 4pm check-out which I declined.)
Also had Your24 approved for 10am check-in/out at the Sheraton Gateway FRA in a few weeks (crucial after a TATL morning arrival).
Recently all my Ambassador emails have been answered within 24 hours and they even helped me resolve a complaint at the Hotel Distil in Louisville (room type assigned didn't have the features of the room I booked -- hotel didn't care, but Ambassador desk said something and a manager called me and comped a night of the 3-night stay).
I have been pleasantly surprised by Ambassador perks in recent weeks.
Also had Your24 approved for 10am check-in/out at the Sheraton Gateway FRA in a few weeks (crucial after a TATL morning arrival).
Recently all my Ambassador emails have been answered within 24 hours and they even helped me resolve a complaint at the Hotel Distil in Louisville (room type assigned didn't have the features of the room I booked -- hotel didn't care, but Ambassador desk said something and a manager called me and comped a night of the 3-night stay).
I have been pleasantly surprised by Ambassador perks in recent weeks.
Jul 15, 2022, 1:40 am
#65
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Had Your24 approved for 10am check-in/out at the LAX Marriott last week. (Front desk correctly still offered to extend a 4pm check-out which I declined.)
Also had Your24 approved for 10am check-in/out at the Sheraton Gateway FRA in a few weeks (crucial after a TATL morning arrival).
Recently all my Ambassador emails have been answered within 24 hours and they even helped me resolve a complaint at the Hotel Distil in Louisville (room type assigned didn't have the features of the room I booked -- hotel didn't care, but Ambassador desk said something and a manager called me and comped a night of the 3-night stay).
I have been pleasantly surprised by Ambassador perks in recent weeks.
Also had Your24 approved for 10am check-in/out at the Sheraton Gateway FRA in a few weeks (crucial after a TATL morning arrival).
Recently all my Ambassador emails have been answered within 24 hours and they even helped me resolve a complaint at the Hotel Distil in Louisville (room type assigned didn't have the features of the room I booked -- hotel didn't care, but Ambassador desk said something and a manager called me and comped a night of the 3-night stay).
I have been pleasantly surprised by Ambassador perks in recent weeks.
I've had problems with getting Your24 requests approved for evening check in/out. Most hotels in larger cities deny those.
Jul 15, 2022, 2:17 am
#66
Join Date: Jul 2004
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Jul 15, 2022, 2:27 am
#67
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NYC is the one city where I have never had a Your24 approval. I have never requested an early check-in but have requested early evening check-in/out multiple times. Every property has denied my request, even during low occupancy. One manager even admitted to me that they don't have housekeeping available in the evening to service the rooms so they deny all Your24 requests.
Jul 18, 2022, 3:25 am
#68
Join Date: Jul 2004
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I just put in for 10am check-in at the Residence Inn Munich City East during Oktoberfest (I'm spending one night there on points after my TATL from the US before moving to Roomers for 3 nights). It was approved within hours. Others may not value the early check-in that much, but having it locked in when coming off a TATL overnight flight is pretty darn useful in my book.
Aug 2, 2022, 12:45 pm
#69
Join Date: Sep 2019
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NYC is the one city where I have never had a Your24 approval. I have never requested an early check-in but have requested early evening check-in/out multiple times. Every property has denied my request, even during low occupancy. One manager even admitted to me that they don't have housekeeping available in the evening to service the rooms so they deny all Your24 requests.
Aug 2, 2022, 12:47 pm
#70
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Aug 3, 2022, 3:48 am
#71
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I just put in for 10am check-in at the Residence Inn Munich City East during Oktoberfest (I'm spending one night there on points after my TATL from the US before moving to Roomers for 3 nights). It was approved within hours. Others may not value the early check-in that much, but having it locked in when coming off a TATL overnight flight is pretty darn useful in my book.
Aug 3, 2022, 6:57 am
#72
Join Date: Jul 2004
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Aug 4, 2022, 12:11 am
#73
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If the hotel has a room available for early check in then they will offer it to an Ambassador guest regardless of whether you use Your24. If they don't have a room available then they will deny it whether you use Your24 or not. That is the reason I don't value using Your24 for an early check-in.
Aug 4, 2022, 12:58 am
#74
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
If the hotel has a room available for early check in then they will offer it to an Ambassador guest regardless of whether you use Your24. If they don't have a room available then they will deny it whether you use Your24 or not. That is the reason I don't value using Your24 for an early check-in.
Aug 4, 2022, 1:07 am
#75
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I think you misunderstood my post. I said that if the hotel has no availability then they will deny the Your24 request when you make it. If they have availability then they will let you check in early, whether you make the Your24 request or not.