Westin Chattanooga, TN [Master Thread]
Sep 20, 2019, 8:41 pm
#5
Join Date: Jul 2018
Location: MSP
Posts: 475
I stayed here with wife for two nights. We adore Chattanooga. This is one of the nicest Westins we have stayed at. It's a great, great property. No complaints. I highly recommend the city and this hotel specifically. No other property in Chattanooga really comes close.
Mar 6, 2022, 8:44 am
#6
Join Date: Jul 2018
Location: MSP
Posts: 475
20220 Update after a one night stay. It's a mixed bag. Weirdly a lot of great and some bad here.
The good:
-Platinum status recognized immediately at check in
-Late checkout given without asking
-Rooms are still very new feeling. Shower quality is hitting above market. This is one of the better Westins in terms of hard product.
-Staff seems very eager to please
The bad:
-Wifi here is horrendously slow. Actually, it's so slow, it's unusable. This was a headache, as I was hoping to get some work done, but to no avail.
-Our check in clerk was so nice that it came off as heavily forced. He was obviously not native to the area. Frankly, in 2022, who is anymore? I felt bad for the guy. He was obviously trying very very hard to make us feel welcome. He did so many things right, offering late checkout and asking if we wanted points instead of free breakfast. Unfortunately, it all faltered when he asked us if we wanted to be "upgraded" into a room I later found out was a downgrade from the corner room we booked. He seemed to believe that a standard room in a higher floor was better. I could tell from the way he described it that he did not truly understand the room inventory, but I obliged the "upgrade."
-It's very concerning that anyone (at least in our room) is able to pop open the HVAC panel and have their way with the filter/unit. I'm guessing someone has, because it makes rhythmic noises when on. On the plus side, I confirmed accidentally that the filer had been changed in the past 3 months. So weird....
-Pillows seem a bit subpar for Westin, which generally prides itself on having nice bedding. These were flat and sad. They felt old.
The good:
-Platinum status recognized immediately at check in
-Late checkout given without asking
-Rooms are still very new feeling. Shower quality is hitting above market. This is one of the better Westins in terms of hard product.
-Staff seems very eager to please
The bad:
-Wifi here is horrendously slow. Actually, it's so slow, it's unusable. This was a headache, as I was hoping to get some work done, but to no avail.
-Our check in clerk was so nice that it came off as heavily forced. He was obviously not native to the area. Frankly, in 2022, who is anymore? I felt bad for the guy. He was obviously trying very very hard to make us feel welcome. He did so many things right, offering late checkout and asking if we wanted points instead of free breakfast. Unfortunately, it all faltered when he asked us if we wanted to be "upgraded" into a room I later found out was a downgrade from the corner room we booked. He seemed to believe that a standard room in a higher floor was better. I could tell from the way he described it that he did not truly understand the room inventory, but I obliged the "upgrade."
-It's very concerning that anyone (at least in our room) is able to pop open the HVAC panel and have their way with the filter/unit. I'm guessing someone has, because it makes rhythmic noises when on. On the plus side, I confirmed accidentally that the filer had been changed in the past 3 months. So weird....
-Pillows seem a bit subpar for Westin, which generally prides itself on having nice bedding. These were flat and sad. They felt old.
Jul 13, 2022, 9:52 am
#7
Join Date: Feb 2019
Posts: 3,097
great two night stay here. excellent upgrade, titanium breakfast was fine ($16 voucher per person, I went over $16 both mornings and they didn't bother charging me the difference), late checkout was proactively offered without prompting, and I had a slight issue with the room, and the front desk's recovery was beyond excellent (and this happened at approximately 1 AM, so I was dealing with the night clerk).