Ritz Carlton Langkawi Malaysia [Master Thread]
Apr 14, 2019, 11:11 pm
#61
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Very interesting that our experience differs so much.
We only saw few mosquitos, no jellyfish or trash in the sea.
Yes, Tim, the German intern, is amazing. But that’s the thing, he’s been the only positive exception, together with the other intern.
Everybody else lacks training. I feel that Tim constantly has to work to fix other people’s mistakes, and that’s not how it should be.
He also told me that there had been a major change in staff recently. Most employees who were part of the opening apparently have left. But I still don’t think that’s a good reason.
For me this whole experience is simply unprofessional and I will not return.
We only saw few mosquitos, no jellyfish or trash in the sea.
Yes, Tim, the German intern, is amazing. But that’s the thing, he’s been the only positive exception, together with the other intern.
Everybody else lacks training. I feel that Tim constantly has to work to fix other people’s mistakes, and that’s not how it should be.
He also told me that there had been a major change in staff recently. Most employees who were part of the opening apparently have left. But I still don’t think that’s a good reason.
For me this whole experience is simply unprofessional and I will not return.
Mosquitos were the real problem. I took breakfast outdoors the first two days, but by day 3 had learnt my lesson and avoided fresh air. I ended the trip with 30+ bites.
Most of my interaction with staff was coordinated by Tim, which is probably why we had such a different experience. I basically went through him for everything, so it's quite possible he was the reason I didn't experience too many service issues. I could see how the rest of the staff might not be as on top of things as him.
Apr 15, 2019, 12:51 am
#62
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
staying here as well and had similar experiences like you did. As an Ambassador I did not get offered any benefits nor did they ask which amenity we would like to choose - I was actually addressed as a "Bonvoy member". First room we got was full of mosquitos - maybe 100+ flying around. They brought a few bottles of spay cans and expected us to sleep there. Had to push them for a new room.
Don't I get a 100 USD compensation when they do not offer ne a Platinum" amenity? How do I claim it?
Don't I get a 100 USD compensation when they do not offer ne a Platinum" amenity? How do I claim it?
If you would like us to forward your feedback to Ambassador, please PM us your account information and confirmation number.
Please let us know if you need further assistance.
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
Apr 15, 2019, 3:07 am
#64
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Apr 15, 2019, 5:13 am
#67
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
People need to take a chill pill and stop being such negative nancies about everything. But eh, whatever, agree to disagree.
Apr 19, 2019, 1:25 am
#70
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Apr 19, 2019, 1:28 am
#71
Join Date: Apr 2015
Programs: Some
Posts: 5,252
Apr 19, 2019, 1:50 am
#72
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
We had beach villa 19 which was amazing since it was very private.
If you can get that, I think it beats the oceanfront (overwater) villas because you’re closer to everything, you have direct beach access and it’s very private.
I didn’t look at the oceanfront villas myself, but judging by photos and videos, the private pools didn’t seem very private. It seemed like you could see right into your neighbors’ pools.
The beach villas closer to the Beach Grill restaurant have zero privacy though, so I’d definitely want to avoid those. Anyone on the beach will be able to see into / walk past your pool.
If they get their stuff together, this can be a great hotel. The hardware and beach are good.
And I heard that service got better after we left (when management was back from vacation...).
But service wise, the St. Regis is hard to beat. I think it’s one of the best St. Regis Hotels in the world, better than the St. Regis Osaka even. But in the afternoon there’s no beach/sea, so that’s not great. The service and food make up for it, though.
If you can get that, I think it beats the oceanfront (overwater) villas because you’re closer to everything, you have direct beach access and it’s very private.
I didn’t look at the oceanfront villas myself, but judging by photos and videos, the private pools didn’t seem very private. It seemed like you could see right into your neighbors’ pools.
The beach villas closer to the Beach Grill restaurant have zero privacy though, so I’d definitely want to avoid those. Anyone on the beach will be able to see into / walk past your pool.
If they get their stuff together, this can be a great hotel. The hardware and beach are good.
And I heard that service got better after we left (when management was back from vacation...).
But service wise, the St. Regis is hard to beat. I think it’s one of the best St. Regis Hotels in the world, better than the St. Regis Osaka even. But in the afternoon there’s no beach/sea, so that’s not great. The service and food make up for it, though.
Apr 19, 2019, 2:09 am
#73
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
We had beach villa 19 which was amazing since it was very private.
If you can get that, I think it beats the oceanfront (overwater) villas because you’re closer to everything, you have direct beach access and it’s very private.
I didn’t look at the oceanfront villas myself, but judging by photos and videos, the private pools didn’t seem very private. It seemed like you could see right into your neighbors’ pools.
The beach villas closer to the Beach Grill restaurant have zero privacy though, so I’d definitely want to avoid those. Anyone on the beach will be able to see into / walk past your pool.
If they get their stuff together, this can be a great hotel. The hardware and beach are good.
And I heard that service got better after we left (when management was back from vacation...).
But service wise, the St. Regis is hard to beat. I think it’s one of the best St. Regis Hotels in the world, better than the St. Regis Osaka even. But in the afternoon there’s no beach/sea, so that’s not great. The service and food make up for it, though.
If you can get that, I think it beats the oceanfront (overwater) villas because you’re closer to everything, you have direct beach access and it’s very private.
I didn’t look at the oceanfront villas myself, but judging by photos and videos, the private pools didn’t seem very private. It seemed like you could see right into your neighbors’ pools.
The beach villas closer to the Beach Grill restaurant have zero privacy though, so I’d definitely want to avoid those. Anyone on the beach will be able to see into / walk past your pool.
If they get their stuff together, this can be a great hotel. The hardware and beach are good.
And I heard that service got better after we left (when management was back from vacation...).
But service wise, the St. Regis is hard to beat. I think it’s one of the best St. Regis Hotels in the world, better than the St. Regis Osaka even. But in the afternoon there’s no beach/sea, so that’s not great. The service and food make up for it, though.
The beach grill pool has family and there's a lot more people around that area than the secluded backside where the oceanfront villas are. I would seriously doubt the idea that privacy is better over there, though I did not visit the beach villas themselves.
Apr 19, 2019, 3:19 am
#74
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,909
normally hotels would not allow drones where they may potentially invade privacy of guests