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Thread: Ritz Carlton Langkawi Malaysia [Master Thread]
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Old Apr 15, 2019, 12:51 am
  #62  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
Originally Posted by flo_147
staying here as well and had similar experiences like you did. As an Ambassador I did not get offered any benefits nor did they ask which amenity we would like to choose - I was actually addressed as a "Bonvoy member". First room we got was full of mosquitos - maybe 100+ flying around. They brought a few bottles of spay cans and expected us to sleep there. Had to push them for a new room.

Don't I get a 100 USD compensation when they do not offer ne a Platinum" amenity? How do I claim it?

If you would like us to forward your feedback to Ambassador, please PM us your account information and confirmation number.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
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