Pre-Merger: Anyone have stays/points not posting?
Aug 13, 2018, 9:23 am
#871
Join Date: Sep 2007
Location: CLT
Programs: AA EXP, Marriott Titanium Elite, HH Diamond
Posts: 253
I had a checkout on 7/25 that didn't post, waited the 10 days and submitted the online request, still didn't post and finally had to call this AM. Representative said the points would be posted immediately, but the stay credit would take a day or two. Still not seeing the points 2 hours later.
Aug 13, 2018, 12:55 pm
#874
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Aug 13, 2018, 2:54 pm
#875
Join Date: Dec 2010
Location: San Francisco, CA (SFO)
Programs: UA 1K, UA .53 MM, Marriott Gold, Nexus, GE, TSA Pre, Hertz PC
Posts: 581
- Chicago Renaissance Downtown (7/30/18)
- Waukegan Courtyard (7/31/18)
- Grand Rapids Airport SpringHill Suites (8/1/18)
Also, sent an email to Marriott on 8/9/18 - still have not heard back about anything.
Last edited by SFOrunner; Aug 13, 2018 at 2:57 pm Reason: typo
Aug 14, 2018, 9:19 am
#876
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Add me to the list of "recent stay hasn't posted."
It's like the whole MR and SPG programs are frozen right now.
With these FFP mergers, usually stuff doesn't fall apart until they've actually merged.
This is a very bad sign.
It's like the whole MR and SPG programs are frozen right now.
This is a very bad sign.
Aug 14, 2018, 11:09 am
#877
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Aug 14, 2018, 4:58 pm
#878
Join Date: Dec 2010
Location: San Francisco, CA (SFO)
Programs: UA 1K, UA .53 MM, Marriott Gold, Nexus, GE, TSA Pre, Hertz PC
Posts: 581
And this is how they lose business....stayed with Hilton last night simply so I didn't have to worry about hunting them down for my points or stay credit.
Aug 14, 2018, 7:26 pm
#879
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,136
I'm at 6 days now since a recent stay (Marriott San Diego Gaslamp)... nada. Double checked the folio from checkout to make sure my # was on there and correct; it was. I had the correct benefits on-site, so it was clear they had my account during the stay.
Aug 15, 2018, 12:03 am
#880
Join Date: Sep 2017
Posts: 575
Good idea! For people that are looking to attain the Ambassador status of 100 nights stayed and 20k spent, I made a excel spread sheet that has the Date of the stay, Hotel name, base rate for both Marriott and Starwood stays. Took me about 45 mins but I don't want to get screwed! This way once the two accounts merge you can go back through for this year and check them off!
Aug 15, 2018, 2:26 pm
#881
Join Date: Dec 2010
Location: San Francisco, CA (SFO)
Programs: UA 1K, UA .53 MM, Marriott Gold, Nexus, GE, TSA Pre, Hertz PC
Posts: 581
I'm missing three stays, from three different hotels (check-out date):
Also, sent an email to Marriott on 8/9/18 - still have not heard back about anything.
- Chicago Renaissance Downtown (7/30/18)
- Waukegan Courtyard (7/31/18)
- Grand Rapids Airport SpringHill Suites (8/1/18)
Also, sent an email to Marriott on 8/9/18 - still have not heard back about anything.
They credited me with a three night stay at one of the properties. They also addressed me as "Richard" in the email, and my name is not Richard. So I'm not sure if I received credit for "Richard's" three night stay, or if they're continuing to spiral out of control, or if this was a pity credit...
Aug 15, 2018, 2:42 pm
#882
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
They credited me with a three night stay at one of the properties. They also addressed me as "Richard" in the email, and my name is not Richard. So I'm not sure if I received credit for "Richard's" three night stay, or if they're continuing to spiral out of control, or if this was a pity credit...
Aug 15, 2018, 3:02 pm
#884
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
Better than the email I received this morning....three times/three attempts:
"Delivery has failed to these recipients or groups:
[email protected]
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly."
"Delivery has failed to these recipients or groups:
[email protected]
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly."
Just got an email from [email protected]...
They credited me with a three night stay at one of the properties. They also addressed me as "Richard" in the email, and my name is not Richard. So I'm not sure if I received credit for "Richard's" three night stay, or if they're continuing to spiral out of control, or if this was a pity credit...
They credited me with a three night stay at one of the properties. They also addressed me as "Richard" in the email, and my name is not Richard. So I'm not sure if I received credit for "Richard's" three night stay, or if they're continuing to spiral out of control, or if this was a pity credit...
Aug 16, 2018, 2:54 am
#885
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
None of my Marriott, Ritz, Fairfield and Autograph stays since 20 July have posted automatically, each time have to request manual credit. If it’s an emailed statement, someone would reply and do so within 24 hours. But if it’s a scanned statement, it’ll take longer for someone to pick it up and regularise the credit.