Pre-Merger: Anyone have stays/points not posting?
Jul 6, 2011, 4:54 pm
#483
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
Not to belabor the point, BUT
OP back once more. Tried the fax number repeatedly this morning. Always busy. Called the 801 voice number & after 24 minutes on hold (I was doing some computer work with one ear cocked to the speaker phone), I finally got a human being. Explained problem (fax documentation of missing stay), was given an alternative fax number, said "thanks very much". Figured that this would work, but Noooooooo! The alternative number was just as busy as the regular number. And so this has continued well into the afternoon. This is getting to be a (bad) joke. User friendly? NOT!!!
Jul 6, 2011, 6:33 pm
#485
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,498
Do they have an e-mail address as an alternative to the fax #? It seems like it would be must easier for most people to scan and e-mail their missing credit requests. (I actually find it surprising when companies still request that people fax information in.)
Jul 7, 2011, 7:38 am
#487
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,132
I have to fax in 2 stays from early/mid-June that didn't post. Two dif stays at the same property; the 3rd stay did post though. I also had a problem w/ this property last autumn & the stay not posting. Luckily I like the property & they're great w/ upgrades; otherwise I'd be more cranky.
But not thrilled about possibly running into the hold or line is busy thing.
Cheers.
Jul 7, 2011, 9:18 am
#489
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Jul 7, 2011, 10:35 am
#490
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,078
I just called and waited on hold for about 2 minutes and the JW Ihilani front desk was able to fax my Waikiki Marriott folio straight away.
When I was on the phone the CSR said they had been swamped. When I asked why, he said they had a system wide glitch and points didn't post for stays that had checkout dates between June 28 and July 1. He thinks they are at the tail end of the surge and that call load seems to be subsiding.
When I was on the phone the CSR said they had been swamped. When I asked why, he said they had a system wide glitch and points didn't post for stays that had checkout dates between June 28 and July 1. He thinks they are at the tail end of the surge and that call load seems to be subsiding.
Jul 8, 2011, 6:45 am
#491
Join Date: Mar 2010
Location: NC
Programs: IHG PC - Plat, HHonors - Gold, Marriott - Plat
Posts: 329
I just called and waited on hold for about 2 minutes and the JW Ihilani front desk was able to fax my Waikiki Marriott folio straight away.
When I was on the phone the CSR said they had been swamped. When I asked why, he said they had a system wide glitch and points didn't post for stays that had checkout dates between June 28 and July 1. He thinks they are at the tail end of the surge and that call load seems to be subsiding.
When I was on the phone the CSR said they had been swamped. When I asked why, he said they had a system wide glitch and points didn't post for stays that had checkout dates between June 28 and July 1. He thinks they are at the tail end of the surge and that call load seems to be subsiding.
Jul 8, 2011, 8:16 am
#492
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
I always email a scan of my bill to elite dot member at marriott dot com and stays have always posted within a day or two.
Aug 11, 2011, 7:30 am
#495
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I personally never blind fax anything to Marriott. My experience is that the chance of the fax getting "lost" is much higher when you do that. Now, I always call MR get the name of a CSR and then fax it in with an Attention to the CSR. I haven't had a "lost" fax since I started doing that.