eCertificate for stay?
Jul 19, 2018, 6:10 am
#16
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
The lower amount as is confirmed in your email. If you make any changes to the reservation the rate will reset to the higher rate, so if there is a chance you may need to change anything you might want to hold a second reservation at the lower rate until your plans are set. Many people have done this and you will find there are many racing right now to make reservations under the old rates who do not have the points yet.
Jul 19, 2018, 12:52 pm
#17
Join Date: Feb 2016
Posts: 25
OK so now I am more confused. In the mail today I got a Marriott Rewards Certificate for one night at Cat 4 property but it doesn't reference anything specific to my stay upcoming in Montana. I'm unclear if this is for the 5th night free on my five night stay or if this is totally separate from that. If part of my upcoming stay do I have to present this paper copy? This was DHL'd to Canada overnight - this must cost them a fortune sending these out. I don't get it.
Jul 19, 2018, 12:54 pm
#18
Join Date: Feb 2016
Posts: 25
I'm a bit confused about your post. Did you have enough points in your account when you tried to order the e-certificate? If not, that's why they wanted to charge you for the missing points. Although you can book and get a confirmation number without having enough points in your account, you have to wait until you do have enough points before you order the e-certificate (unless you want to buy those points).
I did. Needed 80K points and I had 102K after transferring 33,000SPG into Marriott which happened near instantaneously. I am thinking that although it showed I had those points that the back end of their system was not updated or something like that.
Jul 19, 2018, 1:17 pm
#19
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
OK so now I am more confused. In the mail today I got a Marriott Rewards Certificate for one night at Cat 4 property but it doesn't reference anything specific to my stay upcoming in Montana. I'm unclear if this is for the 5th night free on my five night stay or if this is totally separate from that. If part of my upcoming stay do I have to present this paper copy? This was DHL'd to Canada overnight - this must cost them a fortune sending these out. I don't get it.
Mar 13, 2019, 3:46 am
#20
Join Date: Nov 1999
Location: PVG
Programs: UA 1K 1MM, Hilton Silver, Marriott Gold
Posts: 318
Question related to eCertificate, and didn't want to start a new thread:
- I booked a points stay, and didn't have enough points in my account at the time
- A few months later, I called the hotel directly to add a 3rd person to the stay, and they updated my reservation accordingly with no problem
- Now finally I have enough points in my account, and I see:
Great! You’ve earned all the points you need.
Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival.
- I thought, why not deduct immediately? So I clicked on that option, and then I was brought to a page where it shows that when I redeem the points, the reservation will change to 2 people per room, and below that it shows the "old" reservation with 3 people, and a button to confirm the change or cancel the transaction.
Naturally, I cancelled the transaction, because I don't want to change the reservation to 2 people only.
Does anyone have any insight into this? Should I call in to Marriott? Wait for the points to deduct automatically? This is for a room in Italy where it is important for the number of people in the reservation to correspond to the number of people who show up (i.e. will not work to "sneak" someone in).
Edited to add: I also noticed that in the "new" reservation that shows up on the confirmation page, not only does the number of people on the reservation decrease from 3 to 2, the deadline to cancel the whole reservation moves up from 1 day before check in to tomorrow (i.e. the reservation changes to non-refundable booking).
- I booked a points stay, and didn't have enough points in my account at the time
- A few months later, I called the hotel directly to add a 3rd person to the stay, and they updated my reservation accordingly with no problem
- Now finally I have enough points in my account, and I see:
Great! You’ve earned all the points you need.
Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival.
- I thought, why not deduct immediately? So I clicked on that option, and then I was brought to a page where it shows that when I redeem the points, the reservation will change to 2 people per room, and below that it shows the "old" reservation with 3 people, and a button to confirm the change or cancel the transaction.
Naturally, I cancelled the transaction, because I don't want to change the reservation to 2 people only.
Does anyone have any insight into this? Should I call in to Marriott? Wait for the points to deduct automatically? This is for a room in Italy where it is important for the number of people in the reservation to correspond to the number of people who show up (i.e. will not work to "sneak" someone in).
Edited to add: I also noticed that in the "new" reservation that shows up on the confirmation page, not only does the number of people on the reservation decrease from 3 to 2, the deadline to cancel the whole reservation moves up from 1 day before check in to tomorrow (i.e. the reservation changes to non-refundable booking).
Last edited by flaii; Mar 13, 2019 at 3:56 am
Mar 26, 2019, 2:54 pm
#21
Join Date: Nov 1999
Location: PVG
Programs: UA 1K 1MM, Hilton Silver, Marriott Gold
Posts: 318
Question related to eCertificate, and didn't want to start a new thread:
- I booked a points stay, and didn't have enough points in my account at the time
- A few months later, I called the hotel directly to add a 3rd person to the stay, and they updated my reservation accordingly with no problem
- Now finally I have enough points in my account, and I see:
Great! You’ve earned all the points you need.
Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival.
- I thought, why not deduct immediately? So I clicked on that option, and then I was brought to a page where it shows that when I redeem the points, the reservation will change to 2 people per room, and below that it shows the "old" reservation with 3 people, and a button to confirm the change or cancel the transaction.
Naturally, I cancelled the transaction, because I don't want to change the reservation to 2 people only.
Does anyone have any insight into this? Should I call in to Marriott? Wait for the points to deduct automatically? This is for a room in Italy where it is important for the number of people in the reservation to correspond to the number of people who show up (i.e. will not work to "sneak" someone in).
Edited to add: I also noticed that in the "new" reservation that shows up on the confirmation page, not only does the number of people on the reservation decrease from 3 to 2, the deadline to cancel the whole reservation moves up from 1 day before check in to tomorrow (i.e. the reservation changes to non-refundable booking).
- I booked a points stay, and didn't have enough points in my account at the time
- A few months later, I called the hotel directly to add a 3rd person to the stay, and they updated my reservation accordingly with no problem
- Now finally I have enough points in my account, and I see:
Great! You’ve earned all the points you need.
Deduct your points now for your stay, or we’ll automatically take care of this for you 15 days prior to your arrival.
- I thought, why not deduct immediately? So I clicked on that option, and then I was brought to a page where it shows that when I redeem the points, the reservation will change to 2 people per room, and below that it shows the "old" reservation with 3 people, and a button to confirm the change or cancel the transaction.
Naturally, I cancelled the transaction, because I don't want to change the reservation to 2 people only.
Does anyone have any insight into this? Should I call in to Marriott? Wait for the points to deduct automatically? This is for a room in Italy where it is important for the number of people in the reservation to correspond to the number of people who show up (i.e. will not work to "sneak" someone in).
Edited to add: I also noticed that in the "new" reservation that shows up on the confirmation page, not only does the number of people on the reservation decrease from 3 to 2, the deadline to cancel the whole reservation moves up from 1 day before check in to tomorrow (i.e. the reservation changes to non-refundable booking).