The Majestic Hotel Kuala Lumpur, Autograph Collection - Malaysia [Master Thread]
Jul 18, 2017, 3:32 am
Ren: Great location, right across a monorail station so easy commute to Bukit Bintang & KL Pavillion. Less than 10 mins talk to Suria KLCC.
Lounge is decent and reasonably quiet. The lounge in west wing is closed so you have to go to East wing (no issue). Lounge has decent spread during cocktail hours, nothing to write home about though.
Complimentary breakfast can be had either in the lounge or at the restaurant. Restaurant obviously has better spread.
We booked the cheapest room (a non-refundable rate about 280RM + tax a night) and were upgraded to a nice Club Suite on 10th floor of west wing with a view of KL tower.
Majestic: Very nice hotel.
Interesting lounge, almost no guests during the day and very few during cocktail hours. There is no buffet spread, they bring you a platter of food and if you run out, you can ask for another platter. If you are a vegetarian, they can get you a vegetarian platter too (takes a little longer, which is reasonable).
Complimentary breakfast can be had either in the lounge or at the restaurant. Restaurant obviously has better spread.
We booked the cheapest room for 399+taxes and were upgraded to a very nice suite in the corner on 11th floor (premier suite). The room had a large living and bedroom with 1.5 bath. Living room had enough space to have a couch, a dining table and still have a lot of space. Bathroom had a separate tub and shower.
Jul 18, 2017, 3:34 am
Jul 18, 2017, 6:55 am
Ren: Great location, right across a monorail station so easy commute to Bukit Bintang & KL Pavillion. Less than 10 mins talk to Suria KLCC.
Lounge is decent and reasonably quiet. The lounge in west wing is closed so you have to go to East wing (no issue). Lounge has decent spread during cocktail hours, nothing to write home about though.
Complimentary breakfast can be had either in the lounge or at the restaurant. Restaurant obviously has better spread.
We booked the cheapest room (a non-refundable rate about 280RM + tax a night) and were upgraded to a nice Club Suite on 10th floor of west wing with a view of KL tower.
Majestic: Very nice hotel.
Interesting lounge, almost no guests during the day and very few during cocktail hours. There is no buffet spread, they bring you a platter of food and if you run out, you can ask for another platter. If you are a vegetarian, they can get you a vegetarian platter too (takes a little longer, which is reasonable).
Complimentary breakfast can be had either in the lounge or at the restaurant. Restaurant obviously has better spread.
We booked the cheapest room for 399+taxes and were upgraded to a very nice suite in the corner on 11th floor (premier suite). The room had a large living and bedroom with 1.5 bath. Living room had enough space to have a couch, a dining table and still have a lot of space. Bathroom had a separate tub and shower.
Jul 18, 2017, 7:01 am
While I liked the hotel so much, even the club, the ordering platters was my one gripe. The lounge is very confortable, but small, so it makes sense why they do this.
Jul 18, 2017, 7:42 am
While I liked the hotel so much, even the club, the ordering platters was my one gripe. The lounge is very confortable, but small, so it makes sense why they do this.
I'm still trying to figure out where to stay for 3 weeks. Might have to switch back and forth between hotels as I'd like to save some money by maximizing food in the lounge.
Last edited by hockeyinsider; Jul 19, 2017 at 5:45 am
Jul 18, 2017, 12:46 pm
Save money by maximizing food in the lounge.. OMG that is a big sin to commit if you are in Malaysia. You are in one of the best (street)food capital in the world and you want to save on food by eating in the lounge. You are missing out and most probably chosen the wrong destination to spend 3 weeks....(even if you are on a business trip from the sound of it of staying 3 weeks in KL)
Sorry for going off-topic, but just could not help it.
Cheers!
Jul 18, 2017, 12:57 pm
Jul 18, 2017, 2:06 pm
Save money by maximizing food in the lounge.. OMG that is a big sin to commit if you are in Malaysia. You are in one of the best (street)food capital in the world and you want to save on food by eating in the lounge. You are missing out and most probably chosen the wrong destination to spend 3 weeks....(even if you are on a business trip from the sound of it of staying 3 weeks in KL)
Sorry for going off-topic, but just could not help it.
Cheers!
Jul 19, 2017, 12:45 am
While I liked the hotel so much, even the club, the ordering platters was my one gripe. The lounge is very confortable, but small, so it makes sense why they do this.
For normal food eating people, the lounge food at majestic is definitely a bummer.
Jul 19, 2017, 12:47 am
The Majestic Hotel Kuala Lumpur
5 Jalan Sultan Hishamuddin Kuala Lumpur, MY 50000
Excellent hotel (6 Photos)
The Majestic Hotel Kuala Lumpur
Check In
Very quick checkin with welcome drink. Friendly staff.
Room
Large room with very comfortable bed and large bathroom.
Service
Excellent service throughout. Slow wifi.
Dining
Excellent, fresh and tasty breakfast with both western and Asian options.
Location
Not the greatest location.
Overall
I'd stay at the Majestic Hotel again for sure. Excellent value for money.
Sep 12, 2017, 2:14 pm
The Majestic Hotel Kuala Lumpur
5 Jalan Sultan Hishamuddin Kuala Lumpur, MY 50000
The (not so) Majestic (0 Photo)
The Majestic Hotel Kuala Lumpur
We stayed at The Majestic during our honeymoon in 2015. As such, do keep in mind that the review may now be outdated.
We didn't particularly enjoy our stay here - perhaps because it came after a superlative jaunt at The Datai in Langkawi, perhaps because of how disappointed we were with Kuala Lumpur in general.
Booking
Simple online booking. Quite efficient.
Transfers
We simply cabbed it from the smaller and nearer Subang Airport. If you're arriving at KLIA, you can take the train to the city centre, and then a complimentary hotel coach.
Location
While The Majestic was quite central when it first opened nearly a century ago, its now quite off-centre. The historic sights are a reasonable walk away, but the hotspots of Bukit Bintang are a taxi ride away. The beautiful old KL station is just across the street, but its only useful for suburban commuter rides.
To make up, though, the hotel offers complimentary shuttles to KL Sentral station, the public transportation hub of the city, and to Bukit Bintang. These are quite convenient.
Check In
Very business-y. You stand, you give documents, and you wait for a key. No welcome drinks, no bell boys whisking away your luggage, no please be seated while I take care of you. But the staff was warm enough.
Room
Since there wasn't much of a difference in price, we opted for a Junior Suite in the Tower wing over the Deluxe Room. It has a large open plan bedroom with a living area, and glitzy bathroom. Its a good looking space, with somewhat decent views of the city skyline (no Petronas though).
Other rooms seemed to be larger or smaller variations of this. However, the fanciest are the suites in the original historic wing, which come with their own butlers and all period paraphernalia.
Service
Disappointing. Not one acknowledgement of our honeymoon, not one sign of 'we're happy you're staying with us'. We felt neglected. To top it all of, we were positively sure that our room had been smoked in by a cleaner, but the floor staff denied it and only air sprayed things.
Dining
There's a decent tasting and humongous breakfast on offer. In-room dining is fairly nice and beautifully presented. We didn't try any other dining options here - we spent much of our time elsewhere in the city.
Design
Art Deco meets Colonial makes for a very agreeable aesthetic at the Majestic. Its a very beautiful looking hotel, IMO. The tower wing, however, is quite bland from the outside.
Ambience
While the heritage wing has some amount of period romance and glamour, the tower wing is a good looking business hotel at best. There was a good mix of leisure and business travellers her, and breakfasts could be quite packed and noisy. It's safe to say that its a routine city hotel ambience on offer.
Overall
Service really sullied our stay at The Majestic, which otherwise has a good hard product in place. It should ideally be two hotels - a boutique heritage hotel, and a separate tower business hotel. As of now, they just end up being two disparate experiences within the same branding.
Photos
I was so disappointed with this place that I did not take any photos. Alas.
Sep 13, 2017, 12:54 am
I was told by colleagues to never accept any rooms in the colonial-era wing. Apparently, there has been reports of "supernatural" activity in this wing.
Any thoughts about the facilities? Wondering if I should pack some gym gear for an overnight trip.
Sep 13, 2017, 5:50 am
1) Staff were friendly, but not well trained. There were, however, staff everywhere. Obviously, labor is cheap in Malaysia. The best staff were the bellmen, in my opinion.
2) This property doesn't use the Marriott application, including for online check-in. Formalities took 10 minutes at the desk, which is beyond frustrating. There also wasn't an elite check-in desk.
3) Breakfast buffet in lobby restaurant was disappointing. For example, no oatmeal or even granola. Staff in restaurant didn't speak English beyond basic conversational English.
4) Usual Marriott elite benefits. I was "upgraded" to a suite in the old wing, which was quaint but the old wing is dilapidated. Walls need painting. Ceilings have water stains. Carpeting is also stained. Windows were ancient, moldy and pealing with paint. Not that I'd open the windows, as they all faced inwards toward a courtyard. Decor was classic, which was fine. But obviously maintenance just isn't being done. There was what appeared to be mold throughout the sink basin. Bathroom tiles, particularly in the shower, desperately needed re-grouting.
5) Exterior of hotel, both new and old wings, need paint. This is especially visible by the rooftop pool area of the new wing.
6) The pool itself was closed in the old wing. The new wing pool, on the rooftop, was a nice space but the pool tiles needed replacing or at least a good cleaning. Using the new wing pool required you to parade through public spaces in swimming attire. There is no bar or attendants at the rooftop pool, which adjoins the fitness facility. The fitness facility is very nice.
7) No newspapers were delivered nor was there any welcome letter explaining services and amenities.
8) Bed was super comfortable. Lots of pillows.
9) Oddly, there was no clock in the bedroom or in the living room of the suite in the old wing. Stupid.
10) TV selection was extremely limited. No BBC or CNN.
11) I also saw a dead reptile in the stairs of the old wing. The railings were filthy with dust.
12) Concierge/executive/club lounge was spacious. You could leave the lounge with beverages, including Pepsi, Diet Pepsi and bottles of water that otherwise would have cost you money from the mini-fridge.
I can see why paid rates are under $90. Classic hotel with lots of charm and potential, but the owners just aren't maintaining the property.