Klaus K Helsinki, Finland [Left Design Hotels & Bonvoy Jan 2020] [Master Thread]
Jan 8, 2020, 4:36 am
#31
Join Date: May 2006
Location: UK London / Salisbury
Programs: BA GGL, CCR, LTG
Posts: 543
B****r. Must have stayed there 30-40 times and really like it. Much more so than St George. What a bummer...
Jan 8, 2020, 11:14 pm
#32
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Klaus K (Helsinki) apparently no longer Marriott
Apparently the Klaus K hotel in Helsinki (Design Hotels) is no longer partnered with Marriott. I booked a room there back in November for a current business trip, after verifying that it was being marketed through marriott.com (it was). Made the reservation directly with the hotel due to a much better rate, and had them add my Bonvoy number right after the reservation was made -- no one said anything other than "no problem!" When I checked in I asked to confirm that my Bonvoy number was in the reservation and was sheepishly told that they no longer partner with Marriott and that I wouldn't get any benefits or points. I wish they would have notified me ahead of time.
Any thoughts on whether Marriott may step up and provide credit given the situation?
Any thoughts on whether Marriott may step up and provide credit given the situation?
Jan 9, 2020, 12:05 am
#33
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,090
Apparently the Klaus K hotel in Helsinki (Design Hotels) is no longer partnered with Marriott. I booked a room there back in November for a current business trip, after verifying that it was being marketed through marriott.com (it was). Made the reservation directly with the hotel due to a much better rate, and had them add my Bonvoy number right after the reservation was made -- no one said anything other than "no problem!" When I checked in I asked to confirm that my Bonvoy number was in the reservation and was sheepishly told that they no longer partner with Marriott and that I wouldn't get any benefits or points. I wish they would have notified me ahead of time.
Any thoughts on whether Marriott may step up and provide credit given the situation?
Any thoughts on whether Marriott may step up and provide credit given the situation?
We would like to help look into this if you could provide your Marriott Bonvoy account number and the reservation details to us via private message here or by email below.
If you need any further assistance, please let us know.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
Jan 18, 2020, 3:52 am
#34
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Hi GBadger,
We would like to help look into this if you could provide your Marriott Bonvoy account number and the reservation details to us via private message here or by email below.
If you need any further assistance, please let us know.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
We would like to help look into this if you could provide your Marriott Bonvoy account number and the reservation details to us via private message here or by email below.
If you need any further assistance, please let us know.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
Jan 18, 2020, 4:26 am
#35
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
