Update Password - Enhanced Security
#1
Original Poster
A FlyerTalk Posting Legend




Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,129
Update Password - Enhanced Security
Received the following. A bit of irony given I actually have a very long strong password. On a dif note, the email had in the top of the email my name & "Lifetime Platinum" on it. Haven't noticed that before.
"Dear SkiAdcock,
As we move closer to joining together with Starwood, we want you to continue taking advantage of everything the Marriott Rewards program has to offer by making sure your account information is current and secure.
It is our ongoing priority to ensure your personal information is protected. For your continued security, we will be implementing enhanced password protections over the next few weeks.
You are receiving this email because your account password needs to be updated to comply with our revised security measures. We encourage you to log in and follow the steps below as soon as possible to ensure uninterrupted access to your account when the new password requirements take effect.
As a reminder, experts recommend that you periodically change the passwords you use to access websites as a precaution. Changing your Marriott Rewards password is easy. All you will need to do is:
Log in to your Marriott Rewards account on your desktop or laptop
Select "My Account"
Select "Profile"
Select "Edit" in the Password section
Enter current and new password
Confirm your identity if you are not using a registered device
Log on now to your Marriott Rewards account to take action. Thank you very much for taking the time to update your password information.
Sincerely,
Your Marriott Rewards Team"
"Dear SkiAdcock,
As we move closer to joining together with Starwood, we want you to continue taking advantage of everything the Marriott Rewards program has to offer by making sure your account information is current and secure.
It is our ongoing priority to ensure your personal information is protected. For your continued security, we will be implementing enhanced password protections over the next few weeks.
You are receiving this email because your account password needs to be updated to comply with our revised security measures. We encourage you to log in and follow the steps below as soon as possible to ensure uninterrupted access to your account when the new password requirements take effect.
As a reminder, experts recommend that you periodically change the passwords you use to access websites as a precaution. Changing your Marriott Rewards password is easy. All you will need to do is:
Log in to your Marriott Rewards account on your desktop or laptop
Select "My Account"
Select "Profile"
Select "Edit" in the Password section
Enter current and new password
Confirm your identity if you are not using a registered device
Log on now to your Marriott Rewards account to take action. Thank you very much for taking the time to update your password information.
Sincerely,
Your Marriott Rewards Team"
#2
Join Date: Sep 2003
Location: Washington, DC
Posts: 193
I got the email, too. When I tried logging into my account on my laptop, it won't let me - says my password is incorrect (I know it's not) and the app seems to be down for me. Too many people complying with the email at once?
#3


Join Date: May 2008
Location: ORD
Programs: AA EXP 2MM
Posts: 659
Same issue here, I received the incorrect password notice, and then unable to log-in on the second attempt. Seems like it might have overwhelmed the system.
#5




Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
Everything was fine until I dutifully tried to comply with the e-mail request.
Now we can't log in either with the old or new password.
I'm sitting on a predicted 10-minute hold after experiencing the same problem. We're leaving on an international trip that includes at least one Marriott stay and I'd like to sort it out before we go.
Update: I just got off the line. The rep says the system is down and blames the problem vaguely on incorporating Starwood into Marriott. If so, it seems to be an odd time to send out e-mails inviting major responses.
She suggested I try in an hour. When I told her I haven't been able to get in for longer than that, she said maybe I could wait until tomorrow.
Whatever...
Now we can't log in either with the old or new password.I'm sitting on a predicted 10-minute hold after experiencing the same problem. We're leaving on an international trip that includes at least one Marriott stay and I'd like to sort it out before we go.
Update: I just got off the line. The rep says the system is down and blames the problem vaguely on incorporating Starwood into Marriott. If so, it seems to be an odd time to send out e-mails inviting major responses.
She suggested I try in an hour. When I told her I haven't been able to get in for longer than that, she said maybe I could wait until tomorrow.
Whatever...
Last edited by Fredd; May 11, 2016 at 3:02 pm
#7




Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
#8
FlyerTalk Evangelist




Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 18,093
Wanted to make a reservation but can't login to my account. Very frustrating and not a good rollout (assuming they haven't been hacked) and will probably lose some bookings. It's pretty pathetic when UA's IT team does a better job with the password updates than Marriott IT.
#9
FlyerTalk Evangelist




Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 18,093
Wanted to make a reservation but can't login to my account. Very frustrating and not a good rollout (assuming they haven't been hacked) and will probably lose some bookings. It's pretty pathetic when UA's IT team does a better job with the password updates than Marriott.
#11




Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
The rep told me "the system is down," which I assume means down for those who tried to change their passwords.
#12


Join Date: Sep 2002
Location: ATL
Programs: DL SkyMiles, MR, HH, ICH/PC, Avis Pref., Hertz Gold
Posts: 2,897
#13


Join Date: Feb 2001
Location: Los Angeles, USA
Programs: UA Plat-2MM, Marriott Life Titanium, Hyatt something
Posts: 1,897
I logged in and did not change my password and all is well. I presume at some point the system will require me to change it, but perhaps not for a while. I think there is a lesson not to jump on changing unless forced to.
#14


Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
I got the error too. Now stuck between passwords. Old one doesn't work Neither does new one. According to MR Cust Service (I called), servers can't handle the traffic. They hope things shake out tomorrow, but they don't know which password will work at that time.
#15
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I hope people aren't changing passwords by using some link in an email.




