Just finished a 2 night stay at this former Sheraton property reflagged as a Luxury Collection property 2 years ago. The same owners who own the St. Regis also own this property, but this is one of the major similarities between the two properties. The other is that one can charge dinner at the St. Regis to the room at the Laguna.
Unlike the 5 year old St. Regis, this is a 22 year old property that was superior public areas but the rooms are not comfortable. My wife has trouble in the past few weeks going up and down stairs, but despite my request, we were assigned to a room that had a bathroom and the entrance that was 3 steps up from the living quarters. When we were shown the room, it became obvious that we could not manage the stairs or the 4 feet into the bathtub for a shower. We then were moved to another totally flat room when I suggested that perhaps we should go elsewhere that had a tiny dark bathroom (perhaps this is one of the rooms that someone described the bathroom as a cave). Dinner in the best restaurant was awful, as our gnoki were like bread that was soaked in water overnight, but breakfast was OK, but not outstanding. Yes, we were identified as a Life Platinum and a manager on duty came to visit us, and we were offered a voucher for two free spa treatments, and the small fruit plate described by a few guests arrived. We avoided eating at the hotel on the second night by returning to the St. Regis and eating at their ocean side restaurant, perhaps the finest restaurant in all of Indonesia.
Overall the public areas are wonderful, but in contrast, the rooms and hall ways needed to be to torn down and completely rebuilt.
My wife and I reviewed the pluses and minuses of the property and decided that we would not return to this property unless the guest rooms were replaced by more spacious, bright, better designed, and modern rooms.

IIRC this property has been a LC for more than two years. Some of the decor reflects the fairly simple Balinese style which might not impress everyone.

I can see how the setup of most rooms with the steps wouldn't be suitable for everyone; perhaps the website should warn people to request one of the few flat rooms if necessary.

My impression is that most or all of the Starwoods on Bali are owned/operated by the same entity. When I stayed at the Laguna, I overheard a conversation (at breakfast?) regarding plans for one of the hotels being built then.

Stayed here for 4 nights at the end of October. Our 3rd stay here this year. The new road to Nusa Dua makes it a breeze to get here from the airport but the new airport terminal remains slow at peak times.

Booked a Studio room (around USD190++) and used upgrade vouchers. The Laguna has not given us a free suite upgrade before or indeed a room upgrade from regular room to studio. We find the studio rooms a lot better than the regular rooms and can sometimes be cheaper. In the event our upgrade vouchers got us the suite.

We always ask for the top floor (4th floor) as the lower floors can be noisy and are more prone to damp issue.

Plat benefits remain free breakfast instead of the 500 points. You also get a one-time 20% discount at the spa...which meant my wife went once to a very quiet spa. She reckons it's a good spa, though. I think SPG members get 20% off food (possibly drinks as well, can't remember). Lifetime Gold members get a free one-hour massage on their first visit.

They've got a good gym with new equipment and friendly staff running it. Unlike a recent poster we had a very good meal (steak) at their seaside restaurant. Breakfasts in the main restaurant are also pretty good. The Melia hotel just down the sea walk (to the right) has a nice restaurant overlooking the beach with mediocre food but lovely setting. Buy one, get one free beers up to 7pm :-). The Bali Collection gathering of shops, spas and restaurants is quite a bit cheaper and the food quality seems to improve each year. Easy walk from the hotel.

Overall, the hotel continues to provide very good value IMHO.

Let me share a current offer at this property.

SPG Hot Escapes:

Save 20% from 19 – 23 November

Rates start from USD 125++ in a Deluxe Garden View. SPG® members receive additional 5% off.

Valid for stays until 31 January 2015.

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd

Thyetus, very interesting promos you posted!

Does this mean these properties will be on Hot Escapes also next week or should we check for "SPG Hot Escape" rates on the website eventhough properties aren't listed on www.spghotescapes.com? I'm asking because normally these rates are only bookable for the next 6 weeks, and your offer is valid until end of Jan 2015.

Hi remymartin,

The offer is available to book on the hotel's website. Regarding the www.spghotescapes.com site, we are currently investigating the issue if the listing of participating hotels.

For the time being, I would recommend to go ahead and book the offer through the hotel's website to secure it. Click here to reserve your room.

If you have any further questions, feel free to PM.

Best regards,

Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

I am astounded that you do not get an upgrade here as plat
also interested that as lifetime gold you get a free massage.
Ill be at the property soon and will report back.
Starwoodlurker should the executive suite be part of the upgrade pool for plats?

Hi aussielori,

The executive suite is the standard suite for this hotel, thus it is part of the room upgrade for platinum members. However, do note that platinum upgrade to the best available room/standard suite is subject to availability upon check in.

[email protected]

Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd

No more HotEscapes?
 

Hotel seems to have been pulled from the SPG Hotescapes round this time. Yesterday price was a little bit over 120USD. Today it's back up to over 160 for all dates - I checked.
Sad...

Start the New Year in style! For 7 days only, save up to 50% on stays at our resorts.

• Book by 18 January 2015 to enjoy.

• Offer is subject to availability at the time of reservation.
• A limited number of rooms may be available at these rates.
• Blackout dates and other restrictions may apply.

Booking link: http://bit.ly/FTALK_LND

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd

Hi all,

This property is having a Hot Escapes offer.

Reserve between 4-8 February 2015 for stays until 30 April 2015.

SPG members receive additional 5%.

Terms and conditions do apply, which includes:
•Offer is subject to availability at the time of reservation.
•Full payment upon booking, non cancellable and non refundable
•A limited number of rooms may be available at these rates.
•Blackout dates and other restrictions may apply.

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd

I heard one wing has been refurbed is that true? Does anyone have any recent reviews?

We will check in tomorrow and I will report after check out.... So disappointed by Sheraton Kuta...(except Spa which was great value for money)
Currently at Stones Autograph... All full reviews will follow when I have more time :-)

Is it just me, or is the Laguna short on chairs near the pool? The Westin had more than enough, so there was never a wait for a chair. The Laguna seemed to always be packed. Anyone else notice this?

The entire hotel was renovated not so long ago.