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Originally Posted by Marriott Bonvoy Lurker II
(Post 31874121)
Hi tomwhom,
We have checked and are able to view the reviews page of The Ritz-Carlton Millenia Singapore. May we ask you to clear caches, close the browser and open the page again to check? Best Regards, Christina Zhou Specialist, Social Media Marriott International [email protected] 4.6 735 Reviews it is not: https://www.ritzcarlton.com/en/hotel...-reviews/sinrz Basically I have't yet to get any Ritz Carlton hotel review work from Marriott.com so far. |
How did this hotel get out of participating in Bonvoy? Are there many others like it? I know Ritz-Carlton Reserves do not, but I am surprised they are allowed to opt out.
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That one of my annoyance about RC Singapore. and as such I never try staying there.
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Why not try the property before you diss it? It’s no different than any other luxury hotel without a formal loyalty program. Would you avoid an excellent Four Seasons over a mediocre Ritz Carlton just because it’s not part of Bonvoy?
IMO this hotel treats regular guests better than most Ritz Carltons treat Titaniums. I have not been in a while but, in our past stays, we received suite upgrades multiple times and even complimentary breakfast once. You’re missing out on a points rebate and an EQN but it really won’t make a difference in the grand scheme of things. |
I recently had a one night staycation here. I booked a Deluxe Marina Bay View room via FHR and was upgraded to a Grand Marina Bay View room. Overall the room was nice and the panoramic marina bay view from the room is excellent so the stay was pretty good overall although there were a number of small issues:
1. FHR 100 USD credit was converted to 120 SGD (current value would be ~136). 130SGD might be acceptable but this seemed borderline fraudulent to me although this is not so uncommon. Other than this FHR benefits were fully honored. 2. Although view from the room was great and panoramic the view from the bathroom was obstructed by the facade of the building which is not quite flat and so you could only see the CBD half of the view and not MBS/Gardens by the Bay. Although I accept not all rooms will have equally great views the website explicitly states "Marble bathroom with panoramic views of Marina Bay" and given the lack of big differences between Deluxe and Grand Marina Bay rooms (only sofa versus day/sofa bed from what I could tell) I would have hoped for the ones with partially obstructed views would be the lower category. 3. One of the bathrobes had a reasonable hole in it. 4. Although the room had a card to fill out to request water, towels etc during turndown service we did not receive any turndown service. The next morning I asked for those via chat and they were delivered. 5. Breakfast was fine but underwhelming for a luxury hotel in Asia charging 48++ SGD. There were a few items like yogurt and fruit bowls that you could take from waiters roving around and you could order one main from a list that wasn't particularly customizable or luxurious. I had an omelette that came with a large amount of fixed ingredients plus bacon, sausage, hash brown and tomato. I think at this type of hotel you would expect an usually luxurious omelette or at least a fully customizable one as it seemed made fresh anyways. On the plus side the omelette was filing and reasonably tasty. Spa facilities (complimentary for hotel guests) and pool were both good. The pool attendants were pretty helpful and there was a decent pool bar menu. I also tried the Republic Bar which I thought was fine but not particularly great. Compared to Four Seasons/St Regis which are usually a little cheaper each hotel has pluses and minuses but I don't think I would pay more for the RC unless the Marina Bay location/views were important to me. https://cimg7.ibsrv.net/gimg/www.fly...0b9c07eaa2.jpg https://cimg8.ibsrv.net/gimg/www.fly...79cff03797.jpg |
Rates are attractive here but not in the context of current double nights promo - would rather stay at a property that actually credits!
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Originally Posted by Isochronous
(Post 34028759)
Rates are attractive here but not in the context of current double nights promo - would rather stay at a property that actually credits!
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The hotel has never participated in any of the loyalty iterations since opening.
It is owned by the Kwee Family, who also have the Conrad, Capella and Regent among others. Singapore Airlines also held a 20% stake, but I am not sure if they have divested in the years since. Overall it is a very nice hotel with one of the world's great Club lounges, and service that is a cut above most other Singaporean properties, but I understand your frustration that it does not participate in Bonvoy. |
Originally Posted by bhrubin
(Post 30585870)
Very interesting, indeed! Thanks so much for sharing. I wonder if the StR is getting more of the luxury play in town between them, and that’s perhaps made the owners rethink the loyalty program participation. Just like the RC Residences in Honolulu. I’ll also be very curious about your perspective on this RC. Some in the Luxury Forum love it, especially the views; others really weren’t as impressed, especially about the hard product. But there’s no question that Singapore lacks any true consensus favorites in the luxury segment, so for Marriott elites this RC or the StR seem to be our best options. |
Raffles Singapore and The Capitol Kempinski are my go to hotel in Singapore.
Their service is in the whole different level compare to those Marriotts bunch. Haven't try Capella due to their location |
Originally Posted by WISEMEN
(Post 34043746)
The hotel has never participated in any of the loyalty iterations since opening.
It is owned by the Kwee Family, who also have the Conrad, Capella and Regent among others. Singapore Airlines also held a 20% stake, but I am not sure if they have divested in the years since. Overall it is a very nice hotel with one of the world's great Club lounges, and service that is a cut above most other Singaporean properties, but I understand your frustration that it does not participate in Bonvoy. |
I had a 3 night stay recently. Check in was underwhelming and inefficient. We booked through Virtuoso and got upgraded AFTER asking, to a bay view room. Don’t think my lifetime Titanium status means anything here. Room is so dated, it needs gut renovation as soon as possible. The bay view is wonderful. Mattress, pillows, sheets top notch. In room dining breakfast was brought in promptly by a very charming attendant. I was a bit shocked they still charge for local calls - for hotel charging this much it feels like nickel and diming. Bfast is good, but the crowd can be maddening., I used to think the restaurant design was pretty good, but it looks quiet tired already. It’s nice to see front desk area has been renovated, even though it’s nothing special. Overall, a decent stay - nothing disastrous but nothing memorable either.
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Just finished a 1 night stay here (first time), booked thru Amex FHR.The property does not participate in Marriott Bonvoy, and they repeat it constantly (in messages, emails, welcome letter, in person), just in case. It didn't seem too crowded while we were there, but we were only there for ~18 hrs went to breakfast very early. Breakfast spread at Colony is impressively massive; I expected it to be extensive, but was still surprised. While the service wasn't personable, the staff did seem proactive in getting jumping in whenever a queue was getting too long. Rooms are a bit dated but still comfortable. Practically speaking, I'd like to see them put in plugs/USB/USB-C chargers by the nightstands.
The reception area is hidden and hard to spot, which ended up coming in handy. I assumed the Amex FHR F&B credit could be also be used at the Colony Bakery, but turns out that wasn't the case. However, I mistakenly ended up doing check out at the Japanese concierge desk, and they were nice enough to offset my Colony bakery purchases with F&B credit :) |
I would never ever even consider this type of property, as I’m a Marriott member for a reason; to stay at Marriott properties. If they don’t participate then why are they even bookable on Marriot. Surely Marriott is big enough to ensure all hotels are either in or out. Even if it was "participating”, it still wouldn’t be as it’s a Ritz Carlton and unbelievably, there’s no breakfast benefit for elites. I think I’d rather choose the Westin than this hotel. I heard the St. Regis Singapore is also pretty terrible in upgrading etc.
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It’s time to find an alternative to Ritz Singapore
The Ritz Singapore has always been a favorite. It was always a treat staying here most especially in the club lounge with very attentive service and generous food presentation and of course the wonderful views. So coming back to Singapore for the first time after the pandemic, with the Singapore hotel landscape completely changed, despite the Ritz’ hardware remaining unchanged and not updated, it was still hard not to stay here and so we booked through Virtuoso a deluxe club suite, which was upgraded to Premier suite a few days upon arrival. The experience kicked off to a great start as we were given a very late check out upon emailing them to mention our late departure. Needless to say, I was ecstatic as my aunt was joining me and we were celebrating her birthday.
Indeed, it’s hard not to get excited with the location, with the Marina Bay and all its glory right at your fingertips. Location is really where this hotel is resting its laurels. But coming from Park Hyatt Jakarta, which completely raised the thresholds of satisfaction, the arrival was completely underwhelming with no mention of the other virtuoso benefits. In fact, I had to fight the resistance for the free breakfast in both the restaurant downstairs and again upon checkout where the breakfast charges remained. The biggest let down was the quality of the suite. It was just tired and definitely showing its age. The surrounding and views were brilliant, but then you begin to ask is this really the Ritz as the glass shower door scrapes the floor as you try to exit out of the shower. To be fair, the overall service remains attentive. It was great being able to take the club car to the Gardens, or to Raffles hotel with no wait and whenever we needed a short ride. It was nice to be handed cold water, after finishing a jog around the Marina. And the attentive service in the club lounge remain high, although the afternoon tea and along with breakfast after a few days really would feel redundant, unless you have access to a substantially better breakfast downstairs. Perhaps I could still forgive all of the Ritz’ shortcomings in this stay and was still willing to overcome the overdue physical updates badly needed, until the last day of our stay when we experienced something completely out of the left field. On the third day as we were given a late checkout, we figured we’d get some drinks before heading to the airport So upon arrival at the lounge for the afternoon tea, we were seated and asked for our room number. And so we sat, started getting comfortable, and then just sat there. The team that was in the lounge knew and could see us sitting there, but we continued to sit there as if we were invincible. The weird thing was that another couple then showed up, they were sat by the window directly across us, and were promptly served their drinks of choice and then served their afternoon tea selections. Meanwhile, we continued to sit there looking at each other wondering, what was happening? It was just the weirdest feeling that we were simply being ignored. If I didn’t finally waive one of the gentlemen to ask if we could get a drink, it truly felt like we were just invincible and would just sit there watching everyone else get served. This ending to our stay really left a bitter taste and unfortunately has tainted all the good memories of staying here. Was there a miscommunication in passing off duty from the time we were seated to actually being served drinks I asked after a follow up email? But then when you see a table of patrons just sitting there, how is it even possible for such a service breakdown? The club team responded apologetically and offered an upgrade to a suite for our next visit. Still, unless you are experiencing the views of the Marina Bay for the first time, for us, it is time to find an alternative to the Ritz Carlton Singapore sadly. https://cimg4.ibsrv.net/gimg/www.fly...18d0ef45f.jpeg https://cimg7.ibsrv.net/gimg/www.fly...248365923.jpeg https://cimg8.ibsrv.net/gimg/www.fly...fc7e9250d.jpeg https://cimg9.ibsrv.net/gimg/www.fly...cee75e50b.jpeg https://cimg2.ibsrv.net/gimg/www.fly...eae45cfef.jpeg https://cimg3.ibsrv.net/gimg/www.fly...fecbd175e.jpeg https://cimg5.ibsrv.net/gimg/www.fly...c369c50bd.jpeg https://cimg0.ibsrv.net/gimg/www.fly...c427e3d14.jpeg https://cimg3.ibsrv.net/gimg/www.fly...55f43bf85.jpeg https://cimg4.ibsrv.net/gimg/www.fly...0092f8352.jpeg https://cimg8.ibsrv.net/gimg/www.fly...5bf3b0e38.jpeg https://cimg0.ibsrv.net/gimg/www.fly...92462c6a9.jpeg https://cimg2.ibsrv.net/gimg/www.fly...87155591c.jpeg https://cimg4.ibsrv.net/gimg/www.fly...f6ed5f603.jpeg https://cimg5.ibsrv.net/gimg/www.fly...d0fee66e1.jpeg |
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