The Chatwal, New York City (No Longer a Marriott Hotel)
Dec 23, 2016, 1:26 am
#76
Join Date: Nov 2016
Location: Tonbridge, UK
Programs: SPG, BAEC, IHG, Le Club Accor, Marriott Rewards
Posts: 7
I am looking forward to staying at The Chatwal for the first time from Dec 27 through Jan 1.
No idea what I'm going to use the butler service for as I don't wear shirts, don't drink tea or coffee and don't have shoes that need shining! Do you think they'd be annoyed if I asked for a few tiny sewing jobs? (Pocket on coat is coming off, button has fallen off, it's a nice coat really...) Or do you think they'll outsource that? I remember watching a programme on the Savoy, and it seems that they were all trained in basic hand sewing (I'm not clearly!)
No idea what I'm going to use the butler service for as I don't wear shirts, don't drink tea or coffee and don't have shoes that need shining! Do you think they'd be annoyed if I asked for a few tiny sewing jobs? (Pocket on coat is coming off, button has fallen off, it's a nice coat really...) Or do you think they'll outsource that? I remember watching a programme on the Savoy, and it seems that they were all trained in basic hand sewing (I'm not clearly!)
Dec 24, 2016, 7:18 pm
#77
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Do you think they'd be annoyed if I asked for a few tiny sewing jobs? (Pocket on coat is coming off, button has fallen off, it's a nice coat really...) Or do you think they'll outsource that? I remember watching a programme on the Savoy, and it seems that they were all trained in basic hand sewing (I'm not clearly!)
It's a beautiful hotel and I'm sure you'll find some things for the butler to do.
Jan 11, 2017, 10:13 am
#78
Join Date: Nov 2016
Location: Tonbridge, UK
Programs: SPG, BAEC, IHG, Le Club Accor, Marriott Rewards
Posts: 7
Sadly was quite unwell on my NYC trip, so didn't get to take advantage of the butler service. On the good side, housekeeping saw the state I was in, offered help, gave me lots of extra water, called reception to get me medicine. She was truly lovely bless her!
Did perk up a little for NYE, so spent it in the bar. The bar staff are fantastic. Great cocktails and a wonderful sense of humour to boot.
Wouldn't hesitate in going back to The Chatwal.
Did perk up a little for NYE, so spent it in the bar. The bar staff are fantastic. Great cocktails and a wonderful sense of humour to boot.
Wouldn't hesitate in going back to The Chatwal.
Jul 3, 2017, 12:41 pm
#79
Join Date: Aug 2015
Location: LAX & TPA
Programs: DL Diamond, UA Silver, HH Diamond, Bonvoy Plat, Hyatt Globalist
Posts: 168
Any recent stays here?
Specifically when it comes to Platinum treatment regarding room upgrades and the breakfast amenity. Several posts back (roughly three years ago), a poster mentioned it was continental only, consisting of tea and coffee, and fruit and pastries (no hot items). Just wondering if they've eased up on that at all.
Specifically when it comes to Platinum treatment regarding room upgrades and the breakfast amenity. Several posts back (roughly three years ago), a poster mentioned it was continental only, consisting of tea and coffee, and fruit and pastries (no hot items). Just wondering if they've eased up on that at all.
Jul 3, 2017, 4:26 pm
#80
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,786
Any recent stays here?
Specifically when it comes to Platinum treatment regarding room upgrades and the breakfast amenity. Several posts back (roughly three years ago), a poster mentioned it was continental only, consisting of tea and coffee, and fruit and pastries (no hot items). Just wondering if they've eased up on that at all.
Specifically when it comes to Platinum treatment regarding room upgrades and the breakfast amenity. Several posts back (roughly three years ago), a poster mentioned it was continental only, consisting of tea and coffee, and fruit and pastries (no hot items). Just wondering if they've eased up on that at all.
Oct 1, 2017, 2:26 pm
#81
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
Is the pool/spa worth visiting?
Oct 1, 2017, 5:45 pm
#82
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Any recent stays here?
Specifically when it comes to Platinum treatment regarding room upgrades and the breakfast amenity. Several posts back (roughly three years ago), a poster mentioned it was continental only, consisting of tea and coffee, and fruit and pastries (no hot items). Just wondering if they've eased up on that at all.
Specifically when it comes to Platinum treatment regarding room upgrades and the breakfast amenity. Several posts back (roughly three years ago), a poster mentioned it was continental only, consisting of tea and coffee, and fruit and pastries (no hot items). Just wondering if they've eased up on that at all.
On upgrades, I think they are pretty honest and try to upgrade when they can. That said, it's a pretty small hotel that seems to be pretty busy during the week, so I've rarely been upgraded beyond a deluxe room. I've received a suite once and a deluxe or grand deluxe room almost every other time.
Oct 13, 2017, 9:09 am
#83
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
It's the dollar value of the continental breakfast towards anything on the menu. I believe it was around $30/person and the American Breakfast was $2-3 extra on top of that. I've had a few stays here in the past year and I upgraded to American Breakfast or some other items most of the time and sometimes they charged me the extra and sometime they didn't, so YMMV, but officially it's a credit equal to the continental breakfast cost.
On upgrades, I think they are pretty honest and try to upgrade when they can. That said, it's a pretty small hotel that seems to be pretty busy during the week, so I've rarely been upgraded beyond a deluxe room. I've received a suite once and a deluxe or grand deluxe room almost every other time.
On upgrades, I think they are pretty honest and try to upgrade when they can. That said, it's a pretty small hotel that seems to be pretty busy during the week, so I've rarely been upgraded beyond a deluxe room. I've received a suite once and a deluxe or grand deluxe room almost every other time.
bhrubin was right about the hotel and the Lambs Club. Not too badly priced for NYC and absolutely delectable dishes from the Tagliolini to the Faroe Island salmon. The matinee lunch is a steal if you're there during the weekdays.
Oct 13, 2017, 9:24 am
#84
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,786
The property sent out some advertisement today. According to Travel + Leisure magazine they're:
#2 in NYC: http://www.travelandleisure.com/worl...rk#the-chatwal
#4 in USA: http://www.travelandleisure.com/worl...-in-us#chatwal
#86 globally: http://www.travelandleisure.com/worl...llection-hotel
#2 in NYC: http://www.travelandleisure.com/worl...rk#the-chatwal
#4 in USA: http://www.travelandleisure.com/worl...-in-us#chatwal
#86 globally: http://www.travelandleisure.com/worl...llection-hotel
Nov 4, 2017, 7:54 am
#85
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
To answer my own question, the "pool" is the smallest hotel pool I have ever seen. It's absolutely impossible to swim in it. It's more like a slightly oversized bath tub. The photo on the SPG website is extremely misleading, it makes it look much bigger than it is. The most hilarious thing is that they are apparently obligated by law to have a life guard there. The "pool" is 4 ft deep and maybe 10 ft long and 5 ft wide 
.
The hotel didn't deduct the dollar value of the continental breakfast from the breakfast I had, just charged me in full, although that was my chosen Plat benefit. They didn't react when I wrote to them about it after they sent me the folio via e-mail. They also didn't upgrade me at all (Lifetime Plat). I asked at checkin to program the keys for late checkout. Of course that didn't happen, I had to go back to reception on the day of my checkout.
On the plus side, the staff are quite friendly.
.It's the dollar value of the continental breakfast towards anything on the menu. I believe it was around $30/person and the American Breakfast was $2-3 extra on top of that. I've had a few stays here in the past year and I upgraded to American Breakfast or some other items most of the time and sometimes they charged me the extra and sometime they didn't, so YMMV, but officially it's a credit equal to the continental breakfast cost.
On upgrades, I think they are pretty honest and try to upgrade when they can. That said, it's a pretty small hotel that seems to be pretty busy during the week, so I've rarely been upgraded beyond a deluxe room. I've received a suite once and a deluxe or grand deluxe room almost every other time.
On upgrades, I think they are pretty honest and try to upgrade when they can. That said, it's a pretty small hotel that seems to be pretty busy during the week, so I've rarely been upgraded beyond a deluxe room. I've received a suite once and a deluxe or grand deluxe room almost every other time.
On the plus side, the staff are quite friendly.
Last edited by Football Fan; Nov 4, 2017 at 8:03 am
Nov 4, 2017, 6:52 pm
#86
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
To answer my own question, the "pool" is the smallest hotel pool I have ever seen. It's absolutely impossible to swim in it. It's more like a slightly oversized bath tub. The photo on the SPG website is extremely misleading, it makes it look much bigger than it is. The most hilarious thing is that they are apparently obligated by law to have a life guard there. The "pool" is 4 ft deep and maybe 10 ft long and 5 ft wide .
The hotel didn't deduct the dollar value of the continental breakfast from the breakfast I had, just charged me in full, although that was my chosen Plat benefit. They didn't react when I wrote to them about it after they sent me the folio via e-mail. They also didn't upgrade me at all (Lifetime Plat). I asked at checkin to program the keys for late checkout. Of course that didn't happen, I had to go back to reception on the day of my checkout.
On the plus side, the staff are quite friendly.
.The hotel didn't deduct the dollar value of the continental breakfast from the breakfast I had, just charged me in full, although that was my chosen Plat benefit. They didn't react when I wrote to them about it after they sent me the folio via e-mail. They also didn't upgrade me at all (Lifetime Plat). I asked at checkin to program the keys for late checkout. Of course that didn't happen, I had to go back to reception on the day of my checkout.
On the plus side, the staff are quite friendly.
Nov 5, 2017, 2:54 am
#87
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
With a bit of delay, they responded to my message, deducted the entire breakfast cost (not just continental), acknowledged the tiny pool and offered to let me know about alternative options in the vicinity if I were to come back, and explained that there was no availability for an upgrade. They did kindly credit my SPG account with 5k points. So I should say that was a pretty good (and unexpected) service recovery.
Nov 5, 2017, 3:45 am
#88
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
With a bit of delay, they responded to my message, deducted the entire breakfast cost (not just continental), acknowledged the tiny pool and offered to let me know about alternative options in the vicinity if I were to come back, and explained that there was no availability for an upgrade. They did kindly credit my SPG account with 5k points. So I should say that was a pretty good (and unexpected) service recovery.
Nov 15, 2017, 9:41 pm
#89
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
By the way, this is the hotel "pool". Look at the size relative to the chairs...
Nov 15, 2017, 11:32 pm
#90
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053