Last edit by: margarita girl
Hotel email: [email protected]
[email protected]
Expert Review (posted to Luxury Forum) from Oct 2018:
https://www.flyertalk.com/hotel-revi...d-f-amp-b-2881
[email protected]
Expert Review (posted to Luxury Forum) from Oct 2018:
https://www.flyertalk.com/hotel-revi...d-f-amp-b-2881
St. Regis Hotel Florence, Italy [Master Thread]
#106
Join Date: Oct 2014
Location: ATL
Programs: SPG, DL
Posts: 307
Had a 3 night award stay last week, SNAs cleared to a JR Suite river view, which had a wonderful balcony overlooking the river.
Everything about this hotel is truly top notch--the facility is excellent, the staff are amazing, the concierge had actually good restaurant recs, etc. We received a handwritten note from the staff (butler, housekeeping, turndown) every single time they entered our room (while we were out, i.e. to clean, return laundry, turndown). The little touches are what really put this one over the top.
Only one tiny issue--website (and app) listed our room as 1.5 baths when in reality it was only 1 bath. Not a problem, just a discrepancy.
Oh, and the bloody mary and mimosa bars at breakfast (included for plats) should be implemented at all St. Regis.
Everything about this hotel is truly top notch--the facility is excellent, the staff are amazing, the concierge had actually good restaurant recs, etc. We received a handwritten note from the staff (butler, housekeeping, turndown) every single time they entered our room (while we were out, i.e. to clean, return laundry, turndown). The little touches are what really put this one over the top.
Only one tiny issue--website (and app) listed our room as 1.5 baths when in reality it was only 1 bath. Not a problem, just a discrepancy.
Oh, and the bloody mary and mimosa bars at breakfast (included for plats) should be implemented at all St. Regis.
#107
Join Date: Apr 2002
Location: Washington, DC, USA
Posts: 1,884
Question on whether to pay in advance for upgrade
My wife, a Starwood platinum and I used points to reserve two nights in July and the only room choice available was a non specific choice of a premium deluxe king or two single beds pushed together (you can't specify in advance, but can indicate a desire for the king).
After the room was reserved, SPG offered to upgrade the view to an Arno view room for 10 euros a night.
I have no issue doing that if it matters, but as a platinum member are we likely to get the Arno room anyway without paying? Or would you pay the extra?
If it matters, we don't expect to arrive at the hotel until 6 p.m. the day we arrive.
After the room was reserved, SPG offered to upgrade the view to an Arno view room for 10 euros a night.
I have no issue doing that if it matters, but as a platinum member are we likely to get the Arno room anyway without paying? Or would you pay the extra?
If it matters, we don't expect to arrive at the hotel until 6 p.m. the day we arrive.
#108
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS
Posts: 6,828
My wife, a Starwood platinum and I used points to reserve two nights in July and the only room choice available was a non specific choice of a premium deluxe king or two single beds pushed together (you can't specify in advance, but can indicate a desire for the king).
After the room was reserved, SPG offered to upgrade the view to an Arno view room for 10 euros a night.
I have no issue doing that if it matters, but as a platinum member are we likely to get the Arno room anyway without paying? Or would you pay the extra?
If it matters, we don't expect to arrive at the hotel until 6 p.m. the day we arrive.
After the room was reserved, SPG offered to upgrade the view to an Arno view room for 10 euros a night.
I have no issue doing that if it matters, but as a platinum member are we likely to get the Arno room anyway without paying? Or would you pay the extra?
If it matters, we don't expect to arrive at the hotel until 6 p.m. the day we arrive.
#109
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,344
I'd actually correspond w the hotel via email, reference the offer, indicate that you'd like to o take it and then inquire about the likelihood of a further upgraded.
#110
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Amazing!
I crossed LT SPG Plat last week, and am now in FLR. Had the most unbelievable welcome at the St Regis FLR. I was at the Westin Excelsior previous night and walked over to the St Regis after breakfast to check in. The Westin alerted them I was on my way over (about a 30 second walk) and they were waiting for me. They knew who I was and had prepared my room accordingly.
I was upgraded to a Grandview Deluxe Suite (I used an SNA). But what the Guest Services Mgr and staff did for me was beyond amazing.
I'm feeling the love Starwood! ^^^
And naturally, there was a bottle of sparkling wine chilling.
I was upgraded to a Grandview Deluxe Suite (I used an SNA). But what the Guest Services Mgr and staff did for me was beyond amazing.
I'm feeling the love Starwood! ^^^
And naturally, there was a bottle of sparkling wine chilling.
#111
Join Date: Aug 2008
Location: USA
Programs: SPG Platinum (100)
Posts: 517
I crossed LT SPG Plat last week, and am now in FLR. Had the most unbelievable welcome at the St Regis FLR. I was at the Westin Excelsior previous night and walked over to the St Regis after breakfast to check in. The Westin alerted them I was on my way over (about a 30 second walk) and they were waiting for me. They knew who I was and had prepared my room accordingly.
I was upgraded to a Grandview Deluxe Suite (I used an SNA). But what the Guest Services Mgr and staff did for me was beyond amazing.
I'm feeling the love Starwood! ^^^
And naturally, there was a bottle of sparkling wine chilling.
I was upgraded to a Grandview Deluxe Suite (I used an SNA). But what the Guest Services Mgr and staff did for me was beyond amazing.
I'm feeling the love Starwood! ^^^
And naturally, there was a bottle of sparkling wine chilling.
#112
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
I crossed LT SPG Plat last week, and am now in FLR. Had the most unbelievable welcome at the St Regis FLR. I was at the Westin Excelsior previous night and walked over to the St Regis after breakfast to check in. The Westin alerted them I was on my way over (about a 30 second walk) and they were waiting for me. They knew who I was and had prepared my room accordingly.
I was upgraded to a Grandview Deluxe Suite (I used an SNA). But what the Guest Services Mgr and staff did for me was beyond amazing.
I'm feeling the love Starwood! ^^^
And naturally, there was a bottle of sparkling wine chilling.
I was upgraded to a Grandview Deluxe Suite (I used an SNA). But what the Guest Services Mgr and staff did for me was beyond amazing.
I'm feeling the love Starwood! ^^^
And naturally, there was a bottle of sparkling wine chilling.
I got something somewhat practical but not as memory-generatively good as what you got.
#113
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Woot !! Congratulations. I love stories like this.
I hope to reach LTP in the next 9 months and you've inspired me to plan to be somewhere awesome when I do. I think I had my best hotel birthday at the St Regis Florence in November 2014.
It's one of our favorite hotels ever.
I hope to reach LTP in the next 9 months and you've inspired me to plan to be somewhere awesome when I do. I think I had my best hotel birthday at the St Regis Florence in November 2014.
It's one of our favorite hotels ever.
#114
Join Date: Mar 2002
Posts: 2,576
Unfortunately, I've only got 1 night to stay in Florence, arriving in the evening with no real set time for departure the next day (renting a car and driving to San Gimignano). As SPG Plat, I'm obviously drawn to the STR or Westin. Problem is... they're 740 and 840 euro/night! I'm blowing all my points to stay at the STR Rome and Gritti Palace, also on this trip, so I'm wiped out. I'm wondering... is it worth paying the steep pricing for 1 night? I'm finding it hard to justify $1,000++ for 1 night, as epic as it will be.
#115
Join Date: May 2016
Location: ATL
Programs: Bonvoy Platinum Elite, DL PM (MM)
Posts: 70
Unfortunately, I've only got 1 night to stay in Florence, arriving in the evening with no real set time for departure the next day (renting a car and driving to San Gimignano). As SPG Plat, I'm obviously drawn to the STR or Westin. Problem is... they're 740 and 840 euro/night! I'm blowing all my points to stay at the STR Rome and Gritti Palace, also on this trip, so I'm wiped out. I'm wondering... is it worth paying the steep pricing for 1 night? I'm finding it hard to justify $1,000++ for 1 night, as epic as it will be.
#116
Join Date: Jan 2009
Location: BKK
Posts: 6,741
I would find a good value four star option for that single night, and use the rest of that money for something else. Shopping, dining, put it towards a different hotel stay elsewhere etc...
#117
Join Date: Mar 2002
Posts: 2,576
I need a minimum of two nights to begin to enjoy an hotel. Three or more nights are even better. I wouldn’t be inclined to spend over €700 for a stay ot less than 24 hours at either of these hotels. On points or cash and points, maybe, but for a paid stay I would want more time to enjoy.
I would find a good value four star option for that single night, and use the rest of that money for something else. Shopping, dining, put it towards a different hotel stay elsewhere etc...
#118
Join Date: Jul 2008
Location: MSP
Programs: Delta Diamond, WOH Globalist, Marriott LT Titanium, MSC Dia, Nespresso Club, ZTL Queen in Italy
Posts: 304
Unfortunately, I've only got 1 night to stay in Florence, arriving in the evening with no real set time for departure the next day (renting a car and driving to San Gimignano). As SPG Plat, I'm obviously drawn to the STR or Westin. Problem is... they're 740 and 840 euro/night! I'm blowing all my points to stay at the STR Rome and Gritti Palace, also on this trip, so I'm wiped out. I'm wondering... is it worth paying the steep pricing for 1 night? I'm finding it hard to justify $1,000++ for 1 night, as epic as it will be.
(It's a big change)... BUT... stay at the AC Hotel by Marriott. It will be SIGNIFICANTLY less, and if you happen to be renting from Hertz, they have a location that is a 3-min walk to the tram (from AC Hotel), and then a short tram ride to Hertz office. It's the Hertz on Sansovino, and the tram stop is immediately in front of Hertz. (I highly recommend to pick up your rental car in a non-ZTL area.)
#119
Join Date: Mar 2002
Posts: 2,576
It's a gorgeous property, but yes... w a late arrival and early-ish departure, you won't be able to fully enjoy it. (The bar staff is great - especially for the 7pm sabering.) My recommendation:
(It's a big change)... BUT... stay at the AC Hotel by Marriott. It will be SIGNIFICANTLY less, and if you happen to be renting from Hertz, they have a location that is a 3-min walk to the tram (from AC Hotel), and then a short tram ride to Hertz office. It's the Hertz on Sansovino, and the tram stop is immediately in front of Hertz. (I highly recommend to pick up your rental car in a non-ZTL area.)
(It's a big change)... BUT... stay at the AC Hotel by Marriott. It will be SIGNIFICANTLY less, and if you happen to be renting from Hertz, they have a location that is a 3-min walk to the tram (from AC Hotel), and then a short tram ride to Hertz office. It's the Hertz on Sansovino, and the tram stop is immediately in front of Hertz. (I highly recommend to pick up your rental car in a non-ZTL area.)
#120
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,273
Unfortunately, I've only got 1 night to stay in Florence, arriving in the evening with no real set time for departure the next day (renting a car and driving to San Gimignano). As SPG Plat, I'm obviously drawn to the STR or Westin. Problem is... they're 740 and 840 euro/night! I'm blowing all my points to stay at the STR Rome and Gritti Palace, also on this trip, so I'm wiped out. I'm wondering... is it worth paying the steep pricing for 1 night? I'm finding it hard to justify $1,000++ for 1 night, as epic as it will be.
Also got upgraded to their Grand Deluxe Suite with complimentary full bottle of wine of my choice as my ambassador amenity.
On top of that, you get your personal butler service and a simple phone call every morning, you can request any coffee you like for free.
Simply love this property so so much! My new favourite over Hotel Imperial Wien
Last edited by supatight80; Mar 28, 2018 at 10:42 pm