Sheraton Tribeca New York [Master Thread]
#76
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,232
just checked-in yesterday. the front desk agent was nice and helpful. took 500 starpoints as platinum welcome amenity.
quite dissapointed with the room, even i got upgraded from traditional to deluxe room on high floor. didn't get the view of Empire state building but W hoboken instead. i don't mind that it has to be a suite, because im travelling alone. but this quite likes a japanese hotel room.
the room is very small, quite smaller than the Westin grand central. bed is comfortable though. one bottled water provided. my room is next to the elevator but i didn't hear noise at all.
the bathroom is even smaller, no amenities or toiletries provided other than soap, shampoo, conditioner and body lotion. this is the worst 4-star hotel i've ever stayed at.
location is ok, but personally i prefer the location of westin grand central
the overall service is quite good though, but nothing special.
breakfast in club lounge is nice too.
overall this is a so-so stay. and i would not return to stay again except its room rate is lower than 200$ net a night.
quite dissapointed with the room, even i got upgraded from traditional to deluxe room on high floor. didn't get the view of Empire state building but W hoboken instead. i don't mind that it has to be a suite, because im travelling alone. but this quite likes a japanese hotel room.
the room is very small, quite smaller than the Westin grand central. bed is comfortable though. one bottled water provided. my room is next to the elevator but i didn't hear noise at all.
the bathroom is even smaller, no amenities or toiletries provided other than soap, shampoo, conditioner and body lotion. this is the worst 4-star hotel i've ever stayed at.
location is ok, but personally i prefer the location of westin grand central
the overall service is quite good though, but nothing special.
breakfast in club lounge is nice too.
overall this is a so-so stay. and i would not return to stay again except its room rate is lower than 200$ net a night.
Last edited by 3rdworldresident; Apr 19, 2013 at 8:06 am
#77
Join Date: Jan 2010
Location: LAX
Programs: UA Premier Gold, Marriott Platinum, *Wood Gold, National Exec.
Posts: 51
Just stayed here over the weekend (26th-28th) Booked a double room on the club floor with points. They put me in 2201 which is top floor corner, however the single window faced a brick wall so literally no view of anything. Room was small but I expected that in NYC, it was clean and in good condition. The view from the club lounge is amazing. Huge outdoor terrace, open all weekend and was never crowded. Coffee machines made a nice range of espresso drinks. Food was good.
So we had a pleasant stay, up until the folio under my door showed they charged me $118 a night for the room. I took it down to the front desk and they said I booked cash & points. Which I would have, but that wasn't available. I was running late and didn't have time to deal with it on the spot. 3 days later I'm still trying to get someone from accounting in the hotel to return a call or e-mail. Central reservations confirms and shows I paid points.
Not a bad stay but I'm going to try somewhere else next time.
So we had a pleasant stay, up until the folio under my door showed they charged me $118 a night for the room. I took it down to the front desk and they said I booked cash & points. Which I would have, but that wasn't available. I was running late and didn't have time to deal with it on the spot. 3 days later I'm still trying to get someone from accounting in the hotel to return a call or e-mail. Central reservations confirms and shows I paid points.
Not a bad stay but I'm going to try somewhere else next time.
#78
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#79
Join Date: Jan 2010
Location: LAX
Programs: UA Premier Gold, Marriott Platinum, *Wood Gold, National Exec.
Posts: 51
My apologies for the miscue and the inconvenience, but I would skip trying to contact the accounting office of the hotel and file a formal complaint with Corporate Customer Service. Since they are going to need credit card information that is best not shared via email, I would call them at 800-328-6242 during regular business hours.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
This just doesn't seem right......why can't/won't the hotel return a voicemail?
#80
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#81
Join Date: Mar 2007
Posts: 3,990
Just stayed here over the weekend (26th-28th) Booked a double room on the club floor with points. They put me in 2201 which is top floor corner, however the single window faced a brick wall so literally no view of anything. Room was small but I expected that in NYC, it was clean and in good condition. The view from the club lounge is amazing. Huge outdoor terrace, open all weekend and was never crowded. Coffee machines made a nice range of espresso drinks. Food was good.
So we had a pleasant stay, up until the folio under my door showed they charged me $118 a night for the room. I took it down to the front desk and they said I booked cash & points. Which I would have, but that wasn't available. I was running late and didn't have time to deal with it on the spot. 3 days later I'm still trying to get someone from accounting in the hotel to return a call or e-mail. Central reservations confirms and shows I paid points.
Not a bad stay but I'm going to try somewhere else next time.
So we had a pleasant stay, up until the folio under my door showed they charged me $118 a night for the room. I took it down to the front desk and they said I booked cash & points. Which I would have, but that wasn't available. I was running late and didn't have time to deal with it on the spot. 3 days later I'm still trying to get someone from accounting in the hotel to return a call or e-mail. Central reservations confirms and shows I paid points.
Not a bad stay but I'm going to try somewhere else next time.
Cheers,
#82
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Pay attention to the deadline to file a dispute with your credit card company as a last resort if nothing is corrected by then.
#83
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Thank you for the advice William. I called the Corporate line and spoke with a nice person who said they needed to call the revenue manager at the hotel. I was put on hold for the attempt. They couldn't reach them, so asked me to call back again tomorrow. So now I'm going to be going on my 5th phone call to try and get this resolved.
This just doesn't seem right......why can't/won't the hotel return a voicemail?
This just doesn't seem right......why can't/won't the hotel return a voicemail?
#84
Join Date: Mar 2005
Location: Beautiful Atlantic Canada
Programs: Bonvoy Platinum & LFT Gold, Hilton Gold, IHG Silver, Airmiles Onyx, Aeroplan, Avis President's Club
Posts: 1,203
I'm staying here for a weekend this summer. Is it possible to find free street parking from Friday afternoon until Sunday morning. I'm willing to walk a few blocks back to the hotel. Any info would help, I don't know the hotel or the area, any luck or experiences finding a spot; street names? Thanks!
I've already checked the primospot website, great tool!
I've already checked the primospot website, great tool!
Last edited by NBSPGMEMBER; Jun 19, 2013 at 1:28 pm
#85
Join Date: Apr 2008
Location: NYC
Programs: AA Platinum Pro (LT Gold), Marriott Bonvoy LT Titanium, National Exec,Hyatt,Melia, BA Exec, Iberia+
Posts: 527
Yes, it is possible. From 6 p.m. Friday through Sunday, some of the streets that normally have restrictions are open and free parking. I used to park on Tribeca streets almost every weekend. Try the streets just west of Varick and south of Canal (e.g. Vestry and Laight going East-West, Hudson and Greenwich St going North-South). Will be within a 5-minute walk from hotel.
Here's a Google Map link. Sheraton is on Canal between West Broadway and Wooster.
http://maps.google.com/maps?hl=en&tab=wl
Here's a Google Map link. Sheraton is on Canal between West Broadway and Wooster.
http://maps.google.com/maps?hl=en&tab=wl
#86
Join Date: Mar 2005
Location: Beautiful Atlantic Canada
Programs: Bonvoy Platinum & LFT Gold, Hilton Gold, IHG Silver, Airmiles Onyx, Aeroplan, Avis President's Club
Posts: 1,203
Super! Thanks! ^
Isn't there such a thing as resident only street parking in Manhattan? I would've thought that free street parking was non-existent in Manhattan. Weekdays is a whole other animal I imagine...
Tribeca seems interesting, I think this Sheraton (well the location) will be more interesting than say a hotel around Times Square.
Isn't there such a thing as resident only street parking in Manhattan? I would've thought that free street parking was non-existent in Manhattan. Weekdays is a whole other animal I imagine...
Tribeca seems interesting, I think this Sheraton (well the location) will be more interesting than say a hotel around Times Square.
Last edited by NBSPGMEMBER; Jun 19, 2013 at 9:21 pm
#87
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,631
Super! Thanks! ^
Isn't there such a thing as resident only street parking in Manhattan? I would've thought that free street parking was non-existent in Manhattan. Weekdays is a whole other animal I imagine...
Tribeca seems interesting, I think this Sheraton (well the location) will be more interesting than say a hotel around Times Square.
Isn't there such a thing as resident only street parking in Manhattan? I would've thought that free street parking was non-existent in Manhattan. Weekdays is a whole other animal I imagine...
Tribeca seems interesting, I think this Sheraton (well the location) will be more interesting than say a hotel around Times Square.
Staff was super nice. Lounge was decent enough, and the outdoor patio was nice. Excellent view northward. Room was tiny, disappointingly so. But I was alone. Location? Walked to a great lunch one day when I was alone in Chinatown. So close. Also, since I was flying to/from EWR, the Holland Tunnel access was excellent.
#88
Join Date: Apr 2008
Location: NYC
Programs: AA Platinum Pro (LT Gold), Marriott Bonvoy LT Titanium, National Exec,Hyatt,Melia, BA Exec, Iberia+
Posts: 527
It's a great location. Canal Street itself is not so picturesque, but as Eastbay1K noted, views to north are superb. Cross Canal Street and you are in Soho with great restaurants and shopping. From there a few blocks to the right are Nolita and Little Italy. About 10 minutes walk and you can be in West/Greenwich Village.
Enjoy!
Enjoy!
#89
Join Date: Dec 2002
Location: New York, NY USA
Programs: AA 8MM Exec,Life Plat, Marriott Amb,Life Titanium, ,Hilton Diamond, Hyatt Globalist.
Posts: 495
Bit of a hot mess right now......
Greetings from the Sheraton Tribeca:
Our room requests were met, the hotel is quite friendly and the room is a Sheraton sweet sleeper bed that does indeed put me to sleep.
The strangest thing is that for the last 4 nights the bar keeps warning that we are unable to charge any drinks or food to our rooms? Tonight I asked to speak to a manager on duty any was told that there wasn't any? This made me somewhat uncomfortable....... Who is heading our ship I wanted to ask...but alas.....it must be no-one. All this for $40+.
So tonight after we ordered a bottle of wine in the middle of the lobby, at the bar, we were forced to pay cash. I asked about starpoints and they told me I had to talk to the hotel who's wifi has failed in the lobby now 4 nights in a row leading to this? for the last 4 nights of drinks all I can pay is cash. Apparently I am forced to pay cash and NOT sign to my room....which is a pain and an inconvenience. So our lobby bar tab is non points accrued?
A hotel without a manager leaves me concerned.....However as a note to travelers.....just notice that while this hotel offers good value and friendly service, there is a missing piece that is quite odd and off putting at this time....it is just a hot mess with having a drink at the bar. If I am not able to sign a drink to my room then I might as well drink somewhere else. It is a good thing that SOHO is just two blocks North. That said, why are they willing to lose the revenue like this? it just doesn't make sense.
Safe travels to all.
Our room requests were met, the hotel is quite friendly and the room is a Sheraton sweet sleeper bed that does indeed put me to sleep.
The strangest thing is that for the last 4 nights the bar keeps warning that we are unable to charge any drinks or food to our rooms? Tonight I asked to speak to a manager on duty any was told that there wasn't any? This made me somewhat uncomfortable....... Who is heading our ship I wanted to ask...but alas.....it must be no-one. All this for $40+.
So tonight after we ordered a bottle of wine in the middle of the lobby, at the bar, we were forced to pay cash. I asked about starpoints and they told me I had to talk to the hotel who's wifi has failed in the lobby now 4 nights in a row leading to this? for the last 4 nights of drinks all I can pay is cash. Apparently I am forced to pay cash and NOT sign to my room....which is a pain and an inconvenience. So our lobby bar tab is non points accrued?
A hotel without a manager leaves me concerned.....However as a note to travelers.....just notice that while this hotel offers good value and friendly service, there is a missing piece that is quite odd and off putting at this time....it is just a hot mess with having a drink at the bar. If I am not able to sign a drink to my room then I might as well drink somewhere else. It is a good thing that SOHO is just two blocks North. That said, why are they willing to lose the revenue like this? it just doesn't make sense.
Safe travels to all.
#90
Join Date: May 2001
Location: New York, New York
Posts: 1,602
Super! Thanks! ^
Isn't there such a thing as resident only street parking in Manhattan? I would've thought that free street parking was non-existent in Manhattan. Weekdays is a whole other animal I imagine...
Tribeca seems interesting, I think this Sheraton (well the location) will be more interesting than say a hotel around Times Square.
Isn't there such a thing as resident only street parking in Manhattan? I would've thought that free street parking was non-existent in Manhattan. Weekdays is a whole other animal I imagine...
Tribeca seems interesting, I think this Sheraton (well the location) will be more interesting than say a hotel around Times Square.
If any of you need advice about the area around the Sheraton, feel free to PM me.