Canadian SPG American Express
Mar 15, 2013, 6:25 pm
#1546
Join Date: Sep 2012
Location: YVR
Posts: 1,847
Another reason this card sucks...can't they just get it right and use the # provided on the application? It happens too often - perhaps all the time!
Mar 15, 2013, 6:44 pm
#1547
Join Date: Dec 2011
Location: West
Posts: 3,357
Indeed
And now I am calling everyday to get my points transferred from the last Amex statement which for some reason got lost in the process. Worked fine before but this time Amex says they transferred on Feb 28 and to date have not shown up in my SPG account.
And now I am calling everyday to get my points transferred from the last Amex statement which for some reason got lost in the process. Worked fine before but this time Amex says they transferred on Feb 28 and to date have not shown up in my SPG account.
Mar 15, 2013, 8:59 pm
#1548
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
That's happened to me a few years ago. Those points should've shown up by now. I guess you've confirm with you which account number it should be going to?
Mar 17, 2013, 3:39 am
#1549
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Ask a supervisor to send an email to the SPG helpdesk.
Mar 17, 2013, 10:17 am
#1550
Join Date: Dec 2011
Location: West
Posts: 3,357
And what happens then...?
Supposedly they did and now are awaiting (3 days?) confirmation from SPG that points did not get there. But I told them that already by checking my online account and calling SPG several times myself with confirmations of non-arrival of points. SPG says its AMEX that posts and looks after the points until it shows up on their system.
Supposedly they did and now are awaiting (3 days?) confirmation from SPG that points did not get there. But I told them that already by checking my online account and calling SPG several times myself with confirmations of non-arrival of points. SPG says its AMEX that posts and looks after the points until it shows up on their system.
Mar 18, 2013, 5:13 pm
#1551
Join Date: Sep 2012
Location: YVR
Posts: 1,847
This is why I will never pay an annual fee for this card. Useless customer service when Amex needs to talk to SPG. I am supposedly getting my missing 15, 000 next week after waiting for 5 statements...I'll believe it when I see it...
Mar 18, 2013, 6:03 pm
#1553
Mar 18, 2013, 6:38 pm
#1555
Join Date: Jan 2012
Location: yow,yvr,yxx
Programs: aeroplan airmiles priorityclub choiceprivilege asiamiles spg bw
Posts: 317
This cannot be the norm, can it?
I was going to sign up for it, now I am not sure if I should ...
I have had this card before and they (amex) failed to transfer the point to the account I specified on the application, but to a new account. It took a few emails before they(SPG) finally transfer to my "old" SPG account.
Has the process gone so bad now ?
Mar 18, 2013, 11:28 pm
#1556
Join Date: Mar 2011
Location: YVR
Programs: AC*100K MM, lifetime Titanium Elite
Posts: 48
Canadian SPG American Express
I'm 4 statements along and no sign up bonus yet. Called to inquire yesterday and am told they will investigate. On the other hand referral points arrived within a day or two of the approval of the referee. Also, despite including my spg number on the application, amex had created a new spg account and was sending the monthly spend points there. On the whole not a great customer service experience.
Mar 19, 2013, 8:27 am
#1557
Join Date: Dec 2011
Location: West
Posts: 3,357
I'm 4 statements along and no sign up bonus yet. Called to inquire yesterday and am told they will investigate. On the other hand referral points arrived within a day or two of the approval of the referee. Also, despite including my spg number on the application, amex had created a new spg account and was sending the monthly spend points there. On the whole not a great customer service experience.
Mar 19, 2013, 8:57 am
#1558
Join Date: Sep 2012
Location: YVR
Posts: 1,847
I'm 4 statements along and no sign up bonus yet. Called to inquire yesterday and am told they will investigate. On the other hand referral points arrived within a day or two of the approval of the referee. Also, despite including my spg number on the application, amex had created a new spg account and was sending the monthly spend points there. On the whole not a great customer service experience.
Mar 19, 2013, 10:38 am
#1559
Join Date: Jan 2012
Location: yow,yvr,yxx
Programs: aeroplan airmiles priorityclub choiceprivilege asiamiles spg bw
Posts: 317
I'm 4 statements along and no sign up bonus yet. Called to inquire yesterday and am told they will investigate. On the other hand referral points arrived within a day or two of the approval of the referee. Also, despite including my spg number on the application, amex had created a new spg account and was sending the monthly spend points there. On the whole not a great customer service experience.
Typically, the referral bonus appears the moment the referral is approved. (My experience)
Mar 19, 2013, 10:56 am
#1560
Join Date: Dec 2011
Location: West
Posts: 3,357
Yes, but is it transferred right away to SPG account?