Sutton Bank GCs
Feb 19, 2024, 9:42 pm
#1
Original Poster
Join Date: Aug 2010
Location: Bay Area, CA
Programs: AA Plat, UA Gold, AS MVP Gold, HH Diamond, SPG Gold, Club Carlson Gold, US
Posts: 956
Sutton Bank GCs
I had to replace 4 of my GCs due to fraud. The replacement cards didn't work at all, so I had to get them replaced again. It's the same thing again with the newly replaced cards.
Any one had a similar problem? Resolution?
Any one had a similar problem? Resolution?
Feb 19, 2024, 10:59 pm
#2
Join Date: Feb 2012
Posts: 4,477
Could you describe the problem cards in more detail? Were they Vanilla branded with beige stripes, and serviced by InComm?
What was the nature of the fraud, e.g. unloaded remotely before you could use them, etc.?
When you say replacements didn't work, was it due to zero balance or another reason?
Thanks.
What was the nature of the fraud, e.g. unloaded remotely before you could use them, etc.?
When you say replacements didn't work, was it due to zero balance or another reason?
Thanks.
Feb 20, 2024, 12:37 am
#4
Join Date: Feb 2012
Posts: 4,477
So far nothing here sounds like fraud. Have you discussed this with an InComm rep? If they can't offer a working solution, ask them to return the loaded funds via a check. In the past, InComm was usually prompt in processing refunds.
Feb 20, 2024, 7:46 pm
#6
Join Date: Nov 2017
Programs: none
Posts: 106
I had exactly same problem, balance was full, card active, it was not working in Walmart mo, not working Walmart online, not working in clothing store, not working in coffee shop, i changed pin, tried everything according their support but they said nothing wrong with card. After calling them 3 times, they said send me a new card but no case# like normal situation. The chips looks good and able to swipe but didn't work no where. Its sutton service by incomm
QUOTE=iqbalt80;36013902]I had to replace 4 of my GCs due to fraud. The replacement cards didn't work at all, so I had to get them replaced again. It's the same thing again with the newly replaced cards.
Any one had a similar problem? Resolution?[/QUOTE]
QUOTE=iqbalt80;36013902]I had to replace 4 of my GCs due to fraud. The replacement cards didn't work at all, so I had to get them replaced again. It's the same thing again with the newly replaced cards.
Any one had a similar problem? Resolution?[/QUOTE]
Feb 20, 2024, 10:21 pm
#7
Join Date: Aug 2015
Posts: 2,061
darn it, thought Sutton VGCs were a sure success, but appears that I'm in the same predicament as the others'; bought 1 @ CVS last week, but had no success loading to discover for $500, nor for any lower amount at WM; an attempt for a $2 purch also failed! card has been active & balance is intact; will try to make a payment online tomorrow & see
Speaking of Sutton VGCs liquidation failure, fairly nervous as my order of Sutton cards from Simon is otw that may have the same liquidation issue 😐
Speaking of Sutton VGCs liquidation failure, fairly nervous as my order of Sutton cards from Simon is otw that may have the same liquidation issue 😐
Last edited by danhouston; Feb 21, 2024 at 6:49 am
Feb 21, 2024, 8:42 am
#8
Join Date: Feb 2016
Posts: 829
sad to see MS ending in this way. Normally if they wanted to stop the MS game then you would think they would do something like this that the Vannis will not work at wm for more than 99 etc, post office not accepting Vani at all and this is what they did for quite some time. The new game in the town is high rejection rate and no one can figure what would cause the transaction to fail. This is got to be quite frustrating and annoying and eventually get tired and give up.
I find it hard that even for $2 dollar purchase it is not working assuming this is the first try and they didnt try to do heavy loading before, how does the organic spender even use these cards at this rate? meaning the gift cards are useless?
I find it hard that even for $2 dollar purchase it is not working assuming this is the first try and they didnt try to do heavy loading before, how does the organic spender even use these cards at this rate? meaning the gift cards are useless?
Feb 21, 2024, 11:33 am
#10
Join Date: Aug 2015
Posts: 2,061
sh*t, a PITA that waited >30 min on the phone for someone to answer the phone, who told me that a replacement vgc will be mailed... told the Rep that i don't want a replacement as previously did NOT work, too; so asked for a check / refund instead; Rep said it will take about 3 wks!
Last edited by danhouston; Feb 21, 2024 at 12:49 pm
Mar 22, 2024, 11:09 am
#11
Join Date: Aug 2014
Posts: 1,303
Anybody that has any idea for InComm by either Sutton/Pathward. I've tried online purchases and then tried to liquidate for well under $450 at several known grocery stores with no luck. I mean, where do these InComm cards actually work?
Mar 22, 2024, 6:14 pm
#13
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,433
I was 4 for 4 that had to be replaced. sutton/incomm/vanilla. They would not work anywhere I had to swipe. WM (for $1.00, Dunkin for $3.19, grocery for $6.72. Unbelievable and yes, they all showed as having $500.00 available and were purchased more than 24 hours before I tried to use them.
Mar 23, 2024, 6:58 am
#14
Join Date: Aug 2014
Posts: 1,303
I was 4 for 4 that had to be replaced. sutton/incomm/vanilla. They would not work anywhere I had to swipe. WM (for $1.00, Dunkin for $3.19, grocery for $6.72. Unbelievable and yes, they all showed as having $500.00 available and were purchased more than 24 hours before I tried to use them.
Mar 23, 2024, 11:51 am
#15
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,693
All those with locked cards, was your first decline when trying a drain of the full balance?
That is the only pattern I have seen, so no longer attempt it. No issues buying a 498 MO with a 500 VGC
That is the only pattern I have seen, so no longer attempt it. No issues buying a 498 MO with a 500 VGC
Last edited by soy; Mar 23, 2024 at 8:46 pm