Avoid Payusatax.com

Old Jul 1, 2021, 7:54 am
  #1  
Original Poster
 
Join Date: Mar 2004
Location: Atl
Posts: 253
Avoid Payusatax.com

In liquidating debit cards, I have used several of the IRS payment options. For payusatax.com, I noticed that a payment I made (which the site had confirmed) wasn't showing on my IRS payment received page. So I contacted payusatax.com by email and the payment disappeared from the website's list of my payments (though I have a printout). Then I tried to call and email customer service with no one answering or responding. So as of now I am out 500 with no customer service contact.

Update: And after waiting 1:15 hours on hold- they disconnect me.

Last edited by trey; Jul 1, 2021 at 8:37 am Reason: update
trey is offline  
Old Jul 1, 2021, 8:38 am
  #2  
 
Join Date: Dec 2004
Posts: 7,919
There's another thread in case you didn't notice already. Call your bank if it's really a bank debit card. I think mean gift card and they also can contest a charge.
Paying USA income, property or other taxes with a credit card
rrgg is offline  
Old Jul 1, 2021, 12:15 pm
  #3  
 
Join Date: May 2019
Programs: AA EXP, UA 1K, Hilton Diamond, Bonvoy Lifetime Titanium Elite, Hyatt Lifetime Globalist
Posts: 484
I've used them for many years and had zero issues. Frequent Miler has a 2021 article that notes that there are potential issues with all three. As always, YMMV.

https://frequentmiler.com/pay-taxes-..._cards_cheaply
Happy Traveling Consultant is offline  
Old Sep 1, 2021, 10:50 am
  #4  
 
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 92
And Payusatax just screwed me also. Now I need to pay the payment they didn't make while I chase it down. Then if they do make the payment I'm going to be overpaid on that year.

I've used Official Payments many times with no problems and the one time I try Payusatax they F it up.

Don't use Payusatax.
graytidy is offline  
Old Sep 1, 2021, 10:57 am
  #5  
 
Join Date: Oct 2014
Programs: All of them
Posts: 1,671
I paid just under 1k a week ago to help meet MSR, and no issues. Never had issues in the past, is this a new development or just some folks are unlucky?
bbriscoe34 likes this.
littlewinglet is offline  
Old Sep 1, 2021, 11:31 am
  #6  
 
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 92
Originally Posted by littlewinglet
I paid just under 1k a week ago to help meet MSR, and no issues. Never had issues in the past, is this a new development or just some folks are unlucky?
Did you verify with the IRS that the payment was applied?
graytidy is offline  
Old Sep 1, 2021, 11:43 am
  #7  
 
Join Date: Oct 2014
Programs: All of them
Posts: 1,671
Originally Posted by krellboy
Did you verify with the IRS that the payment was applied?
Yes, just checked it after reading this thread.
littlewinglet is offline  
Old Sep 1, 2021, 4:03 pm
  #8  
 
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,032
I'm looking at doing this. From the FM website "The biggest problem with this is the IRS imposed 2 payments per processor limit. This means that you can liquidate no more than 6 gift cards per type of tax payment.". Meanwhile the IRS website simply says 2 1040-ES payments per quarter. But apparently 2 per processor is allowed. My question is - if Married filing jointly, can we do 2+2=4 per processor?
bbriscoe34 is offline  
Old Sep 1, 2021, 4:16 pm
  #9  
 
Join Date: Dec 2004
Posts: 7,919
Originally Posted by krellboy
And Payusatax just screwed me also. Now I need to pay the payment they didn't make while I chase it down. Then if they do make the payment I'm going to be overpaid on that year.

I've used Official Payments many times with no problems and the one time I try Payusatax they F it up.

Don't use Payusatax.
Can you tell us anything more about what happened? Did something trip up their system like a mismatched mailing address? I assume you paid with a gift card. Thanks.
rrgg is offline  
Old Sep 1, 2021, 6:53 pm
  #10  
 
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 92
Originally Posted by rrgg
Can you tell us anything more about what happened? Did something trip up their system like a mismatched mailing address? I assume you paid with a gift card. Thanks.
I did not use a gift card. I made a regular CC payment in December of last year on a past tax year and just checked now (after seeing this thread) and it hadn't posted. I don't know what the problem is, they didn't even acknowledge my inquiry with a "we'll get back to you" email.
AFAM-DFW likes this.
graytidy is offline  
Old Sep 1, 2021, 6:54 pm
  #11  
 
Join Date: Apr 2013
Posts: 26
I'm in the same boat with PayUSAtax.com Made payment August 21 for $997.45, nothing showing up at my EFTPS account yet and no way to contact them. I guess one more try calling tomorrow, then try contacting Metabank/Simon.
mm1515 is offline  
Old Sep 2, 2021, 3:15 pm
  #12  
 
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 92
I'm guessing this is the same company.

https://www.bbb.org/us/tn/brentwood/...-0573-37034425
littlewinglet likes this.
graytidy is offline  
Old Sep 2, 2021, 9:33 pm
  #13  
 
Join Date: Aug 2011
Posts: 32
I had the same thing happen to me. I forgot which one of the processors it happened on. It took about a month to post on irs. I would make sure to keep the cards handy and don't trash the recipes.
gq533 is offline  
Old Sep 3, 2021, 11:55 am
  #14  
 
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 92
Originally Posted by gq533
I had the same thing happen to me. I forgot which one of the processors it happened on. It took about a month to post on irs. I would make sure to keep the cards handy and don't trash the recipes.
If Payusatax would answer the phone or reply to emails I don't think the occasional glitch wouldn't be a problem. But they seem to have a documented pattern of deposits that failed, not reporting that failure to the customer then ignoring the customer when they discover the problem and try to get help. Someone should edit the wiki to mark them as "not recommended". How long would an airline last on flyertalk if they didn't answer the phone or reply to emails?
graytidy is offline  
Old Sep 8, 2021, 8:45 pm
  #15  
 
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 92
Quick update, I found the tax payment myself, it had been applied to the wrong tax year (I didn't enter it incorrectly, the receipt shows the correct tax year). I still haven't heard back from them via email and have tried several time simply leaving the line open on the customer service number for hours on end but they have never picked up. Whether it was them or the IRS I don't know, but judging from the BBB comments it seems more likely it was them.
cuthroat likes this.
graytidy is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.