Avoid Payusatax.com
Jul 1, 2021 | 7:54 am
#1
Original Poster
Join Date: Mar 2004
Location: Atl
Posts: 271
Avoid Payusatax.com
In liquidating debit cards, I have used several of the IRS payment options. For payusatax.com, I noticed that a payment I made (which the site had confirmed) wasn't showing on my IRS payment received page. So I contacted payusatax.com by email and the payment disappeared from the website's list of my payments (though I have a printout). Then I tried to call and email customer service with no one answering or responding. So as of now I am out 500 with no customer service contact.
Update: And after waiting 1:15 hours on hold- they disconnect me.
Update: And after waiting 1:15 hours on hold- they disconnect me.
Last edited by trey; Jul 1, 2021 at 8:37 am Reason: update
Jul 1, 2021 | 8:38 am
#2
Join Date: Dec 2004
Posts: 8,224
There's another thread in case you didn't notice already. Call your bank if it's really a bank debit card. I think mean gift card and they also can contest a charge.
https://www.flyertalk.com/forum/cred...edit-card.html
https://www.flyertalk.com/forum/cred...edit-card.html
Jul 1, 2021 | 12:15 pm
#3
Join Date: May 2019
Programs: AA EXP, UA 1K, Qatar Gold, Hilton Diamond, Bonvoy Lifetime Titanium Elite, Hyatt Lifetime Globalist
Posts: 631
I've used them for many years and had zero issues. Frequent Miler has a 2021 article that notes that there are potential issues with all three. As always, YMMV.
https://frequentmiler.com/pay-taxes-..._cards_cheaply
https://frequentmiler.com/pay-taxes-..._cards_cheaply
Sep 1, 2021 | 10:50 am
#4
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 97
And Payusatax just screwed me also. Now I need to pay the payment they didn't make while I chase it down. Then if they do make the payment I'm going to be overpaid on that year.
I've used Official Payments many times with no problems and the one time I try Payusatax they F it up.
Don't use Payusatax.
I've used Official Payments many times with no problems and the one time I try Payusatax they F it up.
Don't use Payusatax.
Sep 1, 2021 | 11:31 am
#6
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 97
Sep 1, 2021 | 4:03 pm
#8
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,198
I'm looking at doing this. From the FM website "The biggest problem with this is the IRS imposed 2 payments per processor limit. This means that you can liquidate no more than 6 gift cards per type of tax payment.". Meanwhile the IRS website simply says 2 1040-ES payments per quarter. But apparently 2 per processor is allowed. My question is - if Married filing jointly, can we do 2+2=4 per processor?
Sep 1, 2021 | 4:16 pm
#9
Join Date: Dec 2004
Posts: 8,224
And Payusatax just screwed me also. Now I need to pay the payment they didn't make while I chase it down. Then if they do make the payment I'm going to be overpaid on that year.
I've used Official Payments many times with no problems and the one time I try Payusatax they F it up.
Don't use Payusatax.
I've used Official Payments many times with no problems and the one time I try Payusatax they F it up.
Don't use Payusatax.
Sep 1, 2021 | 6:53 pm
#10
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 97
I did not use a gift card. I made a regular CC payment in December of last year on a past tax year and just checked now (after seeing this thread) and it hadn't posted. I don't know what the problem is, they didn't even acknowledge my inquiry with a "we'll get back to you" email.
Sep 2, 2021 | 3:15 pm
#12
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 97
Sep 3, 2021 | 11:55 am
#14
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 97
If Payusatax would answer the phone or reply to emails I don't think the occasional glitch wouldn't be a problem. But they seem to have a documented pattern of deposits that failed, not reporting that failure to the customer then ignoring the customer when they discover the problem and try to get help. Someone should edit the wiki to mark them as "not recommended". How long would an airline last on flyertalk if they didn't answer the phone or reply to emails?
Sep 8, 2021 | 8:45 pm
#15
Join Date: Nov 2005
Programs: Delta Diamond
Posts: 97
Quick update, I found the tax payment myself, it had been applied to the wrong tax year (I didn't enter it incorrectly, the receipt shows the correct tax year). I still haven't heard back from them via email and have tried several time simply leaving the line open on the customer service number for hours on end but they have never picked up. Whether it was them or the IRS I don't know, but judging from the BBB comments it seems more likely it was them.