BankMobile
Jan 22, 2015, 11:52 am
#1
Original Poster
Join Date: Jun 2014
Posts: 290
Jan 22, 2015, 10:41 pm
#5
Join Date: Aug 2014
Posts: 282
As a banking customer, the interesting features are no fees for everything and P2P transfer.
However, the website needs work, specifically better usability. It is hard to find information. There are only a couple sentences. The icons don't say anything, so you don't know what they mean. You can't scroll to view more information, which is the standard way webpages function. You have to find the small arrow that is not noticeable at first. You can't use keyboard navigation.
However, the website needs work, specifically better usability. It is hard to find information. There are only a couple sentences. The icons don't say anything, so you don't know what they mean. You can't scroll to view more information, which is the standard way webpages function. You have to find the small arrow that is not noticeable at first. You can't use keyboard navigation.
Jan 22, 2015, 10:49 pm
#6
Join Date: Jan 2014
Location: Chyona
Programs: Anywhere I can ski...
Posts: 401
Jan 23, 2015, 6:50 am
#7
Join Date: Aug 2013
Posts: 1,207
mmmm, well time to read the https://www.bankmobile.com/account_agreement/ 
Jan 29, 2015, 9:58 am
#8
Join Date: Jan 2015
Location: PA
Posts: 2
Send me your questions/feedback
Hi Everyone,
I'm BankMobile's Social Media Director, and I wanted to share my contact information with you in case you have any sensitive questions or feedback that you'd like to take offline.
I can be reached at [email protected], or you can use [email protected] to send in any new ideas or products/services you'd like to see next.
We will share the comments about the UX of our website with our team. For funding options, you are correct that you can deposit a paper check, or transfer funds from another bank. I will also add that you'd like to see credit card funding as a future enhancement.
Thanks for checking us out!
Dawn M.
I'm BankMobile's Social Media Director, and I wanted to share my contact information with you in case you have any sensitive questions or feedback that you'd like to take offline.
I can be reached at [email protected], or you can use [email protected] to send in any new ideas or products/services you'd like to see next.
We will share the comments about the UX of our website with our team. For funding options, you are correct that you can deposit a paper check, or transfer funds from another bank. I will also add that you'd like to see credit card funding as a future enhancement.
Thanks for checking us out!
Dawn M.
Jan 30, 2015, 1:19 pm
#9
Join Date: Jul 2013
Posts: 54
Thanks for taking the time to comment here. It's great to see a banking product with virtually no fees.
In addition to credit card funding I suggest you also consider debit card funding. ACH and paper checks typically take at least 2 business days to clear, whereas debit/credit are instantaneous, even in the weekend or after hours.
Thanks again for listening to feedback!
Best,
R.