Kroger Master Thread
Apr 29, 2015, 10:08 am
#827
Join Date: Sep 2005
Location: CVG
Programs: AAdvantage, Delta Skymiles, CapOne Venture, Citi ThankYou
Posts: 486
Be aware that ordering cards on Kroger.com via Gift Card Mall can take some time.
I ordered $300 in Amazon gift cards yesterday to hit the last day of the 4X and pull in some fuel points since I had an Amazon order ready to go anyway. As they're delivered as e-certificates via email AND since their FAQ says 4 hours is the normal timeframe for delivery, it would be quick and easy. 24 hours later my card has been charged but still no email. Calls to customer service (GCM) say up to 72 hours.
Seems ludicrous that an electronic exchange medium is slower than driving up to the store and picking up physical cards.
I ordered $300 in Amazon gift cards yesterday to hit the last day of the 4X and pull in some fuel points since I had an Amazon order ready to go anyway. As they're delivered as e-certificates via email AND since their FAQ says 4 hours is the normal timeframe for delivery, it would be quick and easy. 24 hours later my card has been charged but still no email. Calls to customer service (GCM) say up to 72 hours.
Seems ludicrous that an electronic exchange medium is slower than driving up to the store and picking up physical cards.
Apr 29, 2015, 9:09 pm
#828
Join Date: Jul 2010
Location: DCA
Programs: US CP, DL GM, AA Plat
Posts: 729
Online credit card transactions take longer because there is more fraud since you don't need the actual card. That is why credit card companies charge a greater transaction fee for online orders than physical purchases.
May 1, 2015, 9:24 am
#829
Join Date: Oct 2014
Programs: tink928
Posts: 25
Cautionary Tale for all of you
The forums are littered with cautionary tales so here is another one. I was on my way to the airport which is 2.5 hrs away in Ohio. On the way, I decided to purchase some visa gift cards from a Kroger. The cashier was super friendly and sold me 8 $ 500 visa gift cards. I used my prepaid Amex cards to pay. She entered my DL info in the system and off I went. I called the customer service number for visa and changed all the card PINs. No issues. Then I tried to use one of them, it wouldn't authorize. I found it weird. I tried another one, same issue. I thought may be, I need to change the PIN again. Did that on all the cards, no message of any kind. It all went through fine. Tried the cards again today, same message.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
May 1, 2015, 9:33 am
#830
Join Date: Feb 2015
Posts: 69
The forums are littered with cautionary tales so here is another one. I was on my way to the airport which is 2.5 hrs away in Ohio. On the way, I decided to purchase some visa gift cards from a Kroger. The cashier was super friendly and sold me 8 $ 500 visa gift cards. I used my prepaid Amex cards to pay. She entered my DL info in the system and off I went. I called the customer service number for visa and changed all the card PINs. No issues. Then I tried to use one of them, it wouldn't authorize. I found it weird. I tried another one, same issue. I thought may be, I need to change the PIN again. Did that on all the cards, no message of any kind. It all went through fine. Tried the cards again today, same message.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
May 1, 2015, 9:38 am
#831
Join Date: Nov 2013
Posts: 572
The forums are littered with cautionary tales so here is another one. I was on my way to the airport which is 2.5 hrs away in Ohio. On the way, I decided to purchase some visa gift cards from a Kroger. The cashier was super friendly and sold me 8 $ 500 visa gift cards. I used my prepaid Amex cards to pay. She entered my DL info in the system and off I went. I called the customer service number for visa and changed all the card PINs. No issues. Then I tried to use one of them, it wouldn't authorize. I found it weird. I tried another one, same issue. I thought may be, I need to change the PIN again. Did that on all the cards, no message of any kind. It all went through fine. Tried the cards again today, same message.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
You can get the transaction history online using Amex website.
Go to my orders to get the GC #s and then "check balance and see the transaction history"
May 1, 2015, 9:47 am
#832
Join Date: Jul 2014
Posts: 3,688
The forums are littered with cautionary tales so here is another one. I was on my way to the airport which is 2.5 hrs away in Ohio. On the way, I decided to purchase some visa gift cards from a Kroger. The cashier was super friendly and sold me 8 $ 500 visa gift cards. I used my prepaid Amex cards to pay. She entered my DL info in the system and off I went. I called the customer service number for visa and changed all the card PINs. No issues. Then I tried to use one of them, it wouldn't authorize. I found it weird. I tried another one, same issue. I thought may be, I need to change the PIN again. Did that on all the cards, no message of any kind. It all went through fine. Tried the cards again today, same message.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
If the issue is with Kroger, try to exhaust all means for the manager to help you; if at any time you feel you're just going in circles, that is the time to give hints you're going to seek consumer protection services OR you'll contact Kroger HQ for DM intervention in case the manager won't budge. Good luck and keep us posted of developments.
May 1, 2015, 10:30 am
#833
Join Date: Sep 2014
Location: Metro ATL
Posts: 359
The forums are littered with cautionary tales so here is another one. I was on my way to the airport which is 2.5 hrs away in Ohio. On the way, I decided to purchase some visa gift cards from a Kroger. The cashier was super friendly and sold me 8 $ 500 visa gift cards. I used my prepaid Amex cards to pay. She entered my DL info in the system and off I went. I called the customer service number for visa and changed all the card PINs. No issues. Then I tried to use one of them, it wouldn't authorize. I found it weird. I tried another one, same issue. I thought may be, I need to change the PIN again. Did that on all the cards, no message of any kind. It all went through fine. Tried the cards again today, same message.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
Now, the first thought was, i have been a victim of some kind of fraud. So, I called Visa customer service. Come to find out, I have been a victim alright, but a victim of Kroger!! Kroger put a fraud alert on the cards and put a hold on them! So now, the store manager wants me to travel 2 hrs to her store with all the Amex prepaid cards I used (which I threw away!) all the time admitting on the phone that it was the cashier's mistake! I don't even know what's the mistake here. Cashier took down the license info as they do all the time!
So, now I have 8 cards that can't be used and the store manager will not budge. Any suggestions?
I have learnt my lesson. I normally never throw out receipts but once Amex cards are used up, there is no use for them. Apparently, that is turning out to be a huge mistake.
May 1, 2015, 12:10 pm
#834
Join Date: Oct 2014
Programs: tink928
Posts: 25
Update - Talked to Kroger customer service. They apparently have a dedicated prepaid card department - 866 544 8062. However, they said the exact same thing that I will have to go back to the store. They couldn't care less if it was store's fault. They sent me back to the corporate customer service who wouldn't even give me the DM's info! I left the complaint with the corporate customer service where I was assured that it will be forwarded to the corporate headquarters. Next stop CFPB. I do understand that I am an ant in front of these 800lb corporate behemoths, but I will rattle it a little bit even if in the end, I may have to go back to the store.
I still dont have a resolution to the missing prepaid amex card. Yes, I can see the activity online, but the store manager wants me to bring the physical card with me. I did manage to find a couple. Rest of them are probably in a landfill...
I still dont have a resolution to the missing prepaid amex card. Yes, I can see the activity online, but the store manager wants me to bring the physical card with me. I did manage to find a couple. Rest of them are probably in a landfill...
May 3, 2015, 8:09 pm
#835
Join Date: Jan 2015
Location: Champaign, IL
Programs: Total Rewards Diamond, Wyndham Diamond, Marriott Gold, AA Gold
Posts: 564
I just left Food 4 Less on Cicero Ave in Chicago. I was trying to take advantage of the $15 off of $50 in Groupon GC's. I was surprised to hear cash/debit only. Anyone used this store recently?
I was only doing a $100 transaction!
I was only doing a $100 transaction!
May 4, 2015, 2:46 pm
#836
Join Date: Nov 2009
Posts: 519
I bought bby gift card last week and went to bby to buy visa gift card, but cashier did not allow me to buy any GC with bby GC. I have done this before many times including last month. Any work around to cash out?
May 4, 2015, 3:42 pm
#837
Join Date: Aug 2009
Posts: 45
4x Fuel Points this Fri/Sat/Sun on GCs - must load coupon
May 4, 2015, 7:33 pm
#838
Join Date: Feb 2006
Location: Coppell, TX
Programs: AA EXP (1M+), HH Diamond, Hyatt Diamond
Posts: 384
May 5, 2015, 8:10 pm
#840
Join Date: Nov 2009
Location: SDF
Programs: UA, HH
Posts: 692
Try again. Happened to me once - firm 'no' from cashiers at 2 different stores. Came back the next day - no issues. That was about 6 months ago, never a problem since.