Staples Order on Hold
Mar 10, 2014, 6:04 pm
#1
Original Poster
Join Date: Feb 2014
Posts: 274
Staples Order on Hold
I placed an order for a gift card through Staples.com recently. I got a call yesterday from (859) 647-5700. I looked it up, and it was Staples.
I didn't call back, but the next day they called me again and left a voicemail, saying the order was being placed on hold, with no further information.
Has anybody run into this issue? I'm going to call them back to check on what's happening, but I'm curious if anybody has experienced this before. I've spent about $2k on VGCs and Amex GCs over the past couple of months, but nothing extravagant. Just curious if this is something that Staples does on a regular basis or if they just really like me.
I didn't call back, but the next day they called me again and left a voicemail, saying the order was being placed on hold, with no further information.
Has anybody run into this issue? I'm going to call them back to check on what's happening, but I'm curious if anybody has experienced this before. I've spent about $2k on VGCs and Amex GCs over the past couple of months, but nothing extravagant. Just curious if this is something that Staples does on a regular basis or if they just really like me.
Mar 10, 2014, 6:09 pm
#2
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
I placed an order for a gift card through Staples.com recently. I got a call yesterday from (859) 647-5700. I looked it up, and it was Staples.
I didn't call back, but the next day they called me again and left a voicemail, saying the order was being placed on hold, with no further information.
Has anybody run into this issue? I'm going to call them back to check on what's happening, but I'm curious if anybody has experienced this before. I've spent about $2k on VGCs and Amex GCs over the past couple of months, but nothing extravagant. Just curious if this is something that Staples does on a regular basis or if they just really like me.
I didn't call back, but the next day they called me again and left a voicemail, saying the order was being placed on hold, with no further information.
Has anybody run into this issue? I'm going to call them back to check on what's happening, but I'm curious if anybody has experienced this before. I've spent about $2k on VGCs and Amex GCs over the past couple of months, but nothing extravagant. Just curious if this is something that Staples does on a regular basis or if they just really like me.
Mar 10, 2014, 6:29 pm
#6
Join Date: Feb 2013
Location: PHL, maybe EWR
Programs: Plat IHG, Marriott Rewards Silver, CSP, Ink Bold, USDM, *Wood Gold, AA, Club Carl
Posts: 285
When this happened to me Citi had put a fraud block on my AA Biz card.
I called Citi to clear it and then Staples to put the charge thru again.
I called Citi to clear it and then Staples to put the charge thru again.
Mar 10, 2014, 6:42 pm
#7
Original Poster
Join Date: Feb 2014
Posts: 274
I always try to avoid talking on the phone to companies while MSing, but there may be no way around this one.
Mar 10, 2014, 7:08 pm
#8
Join Date: Nov 2013
Posts: 139
I had this call a few weeks ago and I asked a few simple questions. I was told it was a simple fraud call from staples and once I was cleared (which just took answering a question or two) I wouldn't get the call again.
Quote:
Originally Posted by vodkashine
When this happened to me Citi had put a fraud block on my AA Biz card.
I called Citi to clear it and then Staples to put the charge thru again.
Interesting. It shows up on my online statement as "Pending," along with other charges I have made in the past few days.
I always try to avoid talking on the phone to companies while MSing, but there may be no way around this one.
Originally Posted by vodkashine
When this happened to me Citi had put a fraud block on my AA Biz card.
I called Citi to clear it and then Staples to put the charge thru again.
Interesting. It shows up on my online statement as "Pending," along with other charges I have made in the past few days.
I always try to avoid talking on the phone to companies while MSing, but there may be no way around this one.
Mar 10, 2014, 7:18 pm
#9
Join Date: Apr 2012
Location: Columbus, OH
Programs: *Gold, HHonors Gold, SPG Gold, Club Carlson Gold,
Posts: 69
I had a hold when I first tried this. The phone number associated with the CC was not the same as what I used on the order. It was resolved quickly. No problems since.
Mar 11, 2014, 1:24 pm
#11
Original Poster
Join Date: Feb 2014
Posts: 274
So, I called them today, and like was mentioned before, I just had to give them my mailing address. They didn't ask for anything else. And now the order is going through.
I guess this is part of fraud/money laundering detection or something? Either way, turned out fine.
I guess this is part of fraud/money laundering detection or something? Either way, turned out fine.
Mar 11, 2014, 3:13 pm
#13
Join Date: Dec 2010
Location: Long Beach
Programs: HHonors Diamond, Hyatt Diamond
Posts: 1,171
Mar 11, 2014, 3:17 pm
#14
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,580
Mar 11, 2014, 3:17 pm
#15
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
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