How do you get your money back from locked account
Mar 5, 2014, 12:15 pm
#1
Original Poster
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,941
How do you get your money back from locked account
Hello, my question is specific to an experience with PayPower, but there is no talk in that thread about this specific issue.
PayPower account locked by Metabank.
Called Paypower and talk to Risk Department. They will not talk to me as there is a specific individual who is dealing with me at Blackhawk Network. Only problem this individual is "away from his desk" for the past 3 weeks.
OK so I ask to get my money back. They now start asking questions about how I purchase the reload it pack. Do I use CASH or CREDIT card??? How am I supposed to answer. Does it matter?
Then they tell me to fax more personal info to them? Guess who I make the fax out to ----> The same person who is "away from his desk" and is not able to call me back.
Any tips? Not sure if some of the other manufactured spends deal with the same Metabank or Blackhawk Network. But I have a couple thousand locked, and would like to get some of my money, if not most.
PayPower account locked by Metabank.
Called Paypower and talk to Risk Department. They will not talk to me as there is a specific individual who is dealing with me at Blackhawk Network. Only problem this individual is "away from his desk" for the past 3 weeks.
OK so I ask to get my money back. They now start asking questions about how I purchase the reload it pack. Do I use CASH or CREDIT card??? How am I supposed to answer. Does it matter?
Then they tell me to fax more personal info to them? Guess who I make the fax out to ----> The same person who is "away from his desk" and is not able to call me back.
Any tips? Not sure if some of the other manufactured spends deal with the same Metabank or Blackhawk Network. But I have a couple thousand locked, and would like to get some of my money, if not most.
Mar 5, 2014, 12:29 pm
#2
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
Many had reported success in getting them to cut you a check quickly after filing a complaint with the FDIC.
Oct 6, 2014, 12:04 pm
#3
Original Poster
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,941
Well my PayPower account by Metabank is still locked after 8 months.
I threatened with the FDIC complaint but and they temporarily unlocked it but refused to close my PayPower account (Thus are still charging me $4.95 maintenance fees)
I am stuck as they closed all the Safeway stores in my area where they sold me my PayPower card so I cannot get any help in getting the original receipt of purchase.
Should I try to go ahead and file a FDIC complaint. Does anyone know what the address of Metabank that PayPower uses as I need an address for the FDIC complaint.
HELP....I am still stuck.
I threatened with the FDIC complaint but and they temporarily unlocked it but refused to close my PayPower account (Thus are still charging me $4.95 maintenance fees)
I am stuck as they closed all the Safeway stores in my area where they sold me my PayPower card so I cannot get any help in getting the original receipt of purchase.
Should I try to go ahead and file a FDIC complaint. Does anyone know what the address of Metabank that PayPower uses as I need an address for the FDIC complaint.
HELP....I am still stuck.
Oct 6, 2014, 12:14 pm
#4
Suspended
Join Date: May 2010
Posts: 2,998
Well my PayPower account by Metabank is still locked after 8 months.
I threatened with the FDIC complaint but and they temporarily unlocked it but refused to close my PayPower account (Thus are still charging me $4.95 maintenance fees)
I am stuck as they closed all the Safeway stores in my area where they sold me my PayPower card so I cannot get any help in getting the original receipt of purchase.
Should I try to go ahead and file a FDIC complaint. Does anyone know what the address of Metabank that PayPower uses as I need an address for the FDIC complaint.
HELP....I am still stuck.
I threatened with the FDIC complaint but and they temporarily unlocked it but refused to close my PayPower account (Thus are still charging me $4.95 maintenance fees)
I am stuck as they closed all the Safeway stores in my area where they sold me my PayPower card so I cannot get any help in getting the original receipt of purchase.
Should I try to go ahead and file a FDIC complaint. Does anyone know what the address of Metabank that PayPower uses as I need an address for the FDIC complaint.
HELP....I am still stuck.
Oct 6, 2014, 12:47 pm
#5
Join Date: Dec 2013
Posts: 3,507
Well my PayPower account by Metabank is still locked after 8 months.
I threatened with the FDIC complaint but and they temporarily unlocked it but refused to close my PayPower account (Thus are still charging me $4.95 maintenance fees)
I am stuck as they closed all the Safeway stores in my area where they sold me my PayPower card so I cannot get any help in getting the original receipt of purchase.
Should I try to go ahead and file a FDIC complaint. Does anyone know what the address of Metabank that PayPower uses as I need an address for the FDIC complaint.
HELP....I am still stuck.
I threatened with the FDIC complaint but and they temporarily unlocked it but refused to close my PayPower account (Thus are still charging me $4.95 maintenance fees)
I am stuck as they closed all the Safeway stores in my area where they sold me my PayPower card so I cannot get any help in getting the original receipt of purchase.
Should I try to go ahead and file a FDIC complaint. Does anyone know what the address of Metabank that PayPower uses as I need an address for the FDIC complaint.
HELP....I am still stuck.
Oct 6, 2014, 12:56 pm
#6
Suspended
Join Date: May 2014
Location: ILG/PHL
Programs: Amex Plat, AA Gold, SPG Gold, Hyatt Gold, HHonors Gold, Carlson Gold
Posts: 1,075
Looks like he is in Canada. I don't think he's even eligible for any protection by the FDIC or CFPB. I would imagine he'd have to go through the Canadian equivalent.