MH randomly cancelling flights (domestic problem only?)
Aug 10, 2018, 3:58 pm
#1
Original Poster
Join Date: Jun 2007
Location: ASIA
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Posts: 3,530
MH randomly cancelling flights (domestic problem only?)
Have read a similar post under a different thread so decided to start a dedicated thread on this topic.
Second time now.
8am flight KUL to KCH today cancelled and guests put onto the 11am flight. They tried calling at 4:30am (!!!) to advise of the change. Why does MH not plan ahead?! Why can't they call at 9pm?! (in the hope that till 4am they may still get 50pax bookings?)
This is really poor form.
Second time now.
8am flight KUL to KCH today cancelled and guests put onto the 11am flight. They tried calling at 4:30am (!!!) to advise of the change. Why does MH not plan ahead?! Why can't they call at 9pm?! (in the hope that till 4am they may still get 50pax bookings?)
This is really poor form.
Aug 10, 2018, 4:19 pm
#2
Join Date: Jul 2017
Location: CGK
Posts: 2,375
Firstly, I am sorry for the cancellation, that is poor form.
Where you talking about this thread?
Well I heard somewhere (possibly here) that they were having staffing problems, so they had to consolidated many flight, or otherwise just move the passengers to other airlines outright.
I don't think international flights are immune, as SIN and BKK seem to regularly get cancelled as well.
I was on a Strait Shuttle (SIN to KUL) that was supposedly cancelled last minute two months ago, and was booked on a PEN flight which also got cancelled (without proactively rebooking on an alternative, viable flight - I was rebooked onto a flight that arrives hours after my same-PNR connection).
Sad to see how this is the state of MH these days.
Where you talking about this thread?
Well I heard somewhere (possibly here) that they were having staffing problems, so they had to consolidated many flight, or otherwise just move the passengers to other airlines outright.
I don't think international flights are immune, as SIN and BKK seem to regularly get cancelled as well.
I was on a Strait Shuttle (SIN to KUL) that was supposedly cancelled last minute two months ago, and was booked on a PEN flight which also got cancelled (without proactively rebooking on an alternative, viable flight - I was rebooked onto a flight that arrives hours after my same-PNR connection).
Sad to see how this is the state of MH these days.
Last edited by clubeurope; Aug 10, 2018 at 10:44 pm Reason: wording mistake
Aug 10, 2018, 5:15 pm
#3
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Yes, thank you for that link.
I'll leave it to the mod, but maybe it would be good to have a clearer (general) headline so it's easy to find.
Very sad state of affairs. I booked my staff on AirAsia and saw that MH was marginally more expensive for a different return schedule which suited me better. So I decided to book on MH. But this will now make me re-evaluate my future bookings.
I'll leave it to the mod, but maybe it would be good to have a clearer (general) headline so it's easy to find.
Very sad state of affairs. I booked my staff on AirAsia and saw that MH was marginally more expensive for a different return schedule which suited me better. So I decided to book on MH. But this will now make me re-evaluate my future bookings.
Aug 10, 2018, 6:29 pm
#4
Join Date: Nov 2015
Posts: 139
My flight from Tokyo to KL is 'delayed' almost 12 hours. It seems another flight was also cancelled this week. How can MAS let this happen so frequently and with important routes.
MAS (is going down) will go down again. Sad. Their service on board is not bad. Their management though...
MAS (is going down) will go down again. Sad. Their service on board is not bad. Their management though...
Aug 10, 2018, 7:35 pm
#5
Original Poster
Join Date: Jun 2007
Location: ASIA
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My fight to KCH has been upgauged to a A330 - seat map a complete mess and we are all seated seperately. No single window seat available either.
Ah.. But we got a breakfast voucher
Value of the voucher: RM13.
Ah.. But we got a breakfast voucher
Value of the voucher: RM13.
Aug 10, 2018, 8:13 pm
#6
Join Date: May 2017
Programs: MH Gold, AC Super Elite, UA Platinum, Accor All Gold, Marriott Titanium Elite
Posts: 497
These last-minute cancellations due to poor planning shouldn't be a surprise [Moderator edit.] If you live/work in Malaysia you come to know this.
Therefore the appointment of their CEO is such a bad mistake, inspired by ignorant nationalism. They should've appointed a foreigner with a credible track record.
Therefore the appointment of their CEO is such a bad mistake, inspired by ignorant nationalism. They should've appointed a foreigner with a credible track record.
Last edited by Ocn Vw 1K; Aug 11, 2018 at 9:12 am Reason: Per FT Rule 12, to avoid stereotypes based on nationality.
Aug 11, 2018, 12:06 am
#8
Join Date: May 2017
Programs: MH Gold, AC Super Elite, UA Platinum, Accor All Gold, Marriott Titanium Elite
Posts: 497
Yes , I noticed the same. Timing coincides with CEO appointment. Not saying it's a 100% direct result of this appointment, but definitely the guy is to blame for this since he has the final responsibility.
Aug 11, 2018, 12:49 am
#9
Join Date: Jul 2017
Location: CGK
Posts: 2,375
Aug 11, 2018, 5:27 am
#10
Join Date: Jan 2017
Posts: 305
My flight from Tokyo to KL is 'delayed' almost 12 hours. It seems another flight was also cancelled this week. How can MAS let this happen so frequently and with important routes.
MAS (is going down) will go down again. Sad. Their service on board is not bad. Their management though...
MAS (is going down) will go down again. Sad. Their service on board is not bad. Their management though...
Aug 12, 2018, 6:57 am
#11
Join Date: Jun 2014
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Posts: 833
My flight from Tokyo to KL is 'delayed' almost 12 hours. It seems another flight was also cancelled this week. How can MAS let this happen so frequently and with important routes.
MAS (is going down) will go down again. Sad. Their service on board is not bad. Their management though...
MAS (is going down) will go down again. Sad. Their service on board is not bad. Their management though...
Another terrible thing about MH is the cabin cleanliness. I don't think I've been in a clean MH Y or J seat for years !
Aug 12, 2018, 5:27 pm
#12
Join Date: Nov 2017
Location: Singapore
Programs: Cathay Diamond and Singapore Gold
Posts: 227
My MH Tokyo flight last year was "retimmed" to a day later. No compensation at all, as told notice given 72 hours before. Last week from Hong Kong, 2pm flight changed to 8am Cathay Dragon flight, only notified by SMS/Email at midnight ... thankfully still awake at the time as thought I could have a lie in the next morning which was not to be.
Another terrible thing about MH is the cabin cleanliness. I don't think I've been in a clean MH Y or J seat for years !
Another terrible thing about MH is the cabin cleanliness. I don't think I've been in a clean MH Y or J seat for years !
transferring to an earlier flight at short notice is just very irresponsible of this airline
Aug 13, 2018, 3:34 am
#14
Join Date: Sep 2017
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Posts: 1,869
We were supposed to take MH88 KUL-NRT in J on EY codeshare on Aug 10th. Flight was canceled and we were put on MH88D the day after at 10:00 which later was postponed to 12:00 and changed from A380 to A330. Although on a codeshare flight, MH handled everything (reschedule, hotel and transfer). They didn’t however transfer our FFP number to the new flight and didn’t assign new seats together. We had specifically to request those.
Aug 22, 2018, 6:10 am
#15
Join Date: Sep 2012
Posts: 2,575
Malindo seems to be the same - was due to fly with them last weekend - they cancelled both their morning flights from Kota Bharu to KL flights so I ended up booking Firefly and just keeping them as a cheapo backup in case I had any any delays reaching the airport. I noticed the flight ended up running 2hrs late and Subang all their flights were running well behind schedule or cancelled
