MH iPhone App
Oct 3, 2016, 1:55 pm
#1
Original Poster
Join Date: Mar 2012
Location: Ireland
Programs: Skywards
Posts: 313
MH iPhone App
Is there any way to add a flight to the MH iPhone app that was booked through EK so that I can use the app to check in?
It doesn't recognize the EK booking ref. and asks me for more info but once I enter the flight number it just tells me to try again!
It doesn't recognize the EK booking ref. and asks me for more info but once I enter the flight number it just tells me to try again!
Oct 4, 2016, 3:03 am
#4
Join Date: Sep 2012
Location: Kuching, Malaysia. Perth, Australia.
Programs: MH-Plat OWE, HH-Diamond, SPG-Plat, MR-Plat, IHG-PlatAmb
Posts: 155
Hope that helps!
Oct 4, 2016, 10:03 am
#5
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Best to call EK and ask for a MH-specific 5-digit/alphabet PNR. I believe EK uses MARS as opposed to Armadeus/Sabre so the usual checkmytrip or virtuallythere methods might not work in retrieving the MH PNR.
If you tried to retrieve your booking via MMB on the MH website, yes, it is normal to not be able to retrieve the booking. If you're unable to retrieve the booking on the MH mobile app or http://flymas.mobi, then that's not usually normal; I'd then suggest calling MH up should the second method not work for yourself.
Hope that helps!
If you tried to retrieve your booking via MMB on the MH website, yes, it is normal to not be able to retrieve the booking. If you're unable to retrieve the booking on the MH mobile app or http://flymas.mobi, then that's not usually normal; I'd then suggest calling MH up should the second method not work for yourself.
Hope that helps!
Tickets booked via OTAs can only be retrieved on Mobile app but not MMB on MH website. However, if you requested to select seats via MH call center and asked them to email you the updated the itinerary, you will then be able to view the booking on MH website but still not able to do any modifications to it.