"The Club" benefits at Small Luxury Hotels--has anyone received them?
Jan 7, 2007, 11:22 am
#1
Original Poster
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
"The Club" benefits at Small Luxury Hotels--has anyone received them?
Just curious. I see that the really valuable benefit of belonging to "The Club" at Small Luxury hotels is the room upgrade if available. Has anyone had experience with how often this is actually provided? Just curious. Thanks.
Jan 7, 2007, 11:49 am
#2
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
cant say for sure. only been to two so far. the first property only had 1 room type. the second property did not recognize status.
if you want to book a special discount / package through the club website, make sure to email / call the hotel and confirm the rate / package details, otherwise they will probably not receive it. i had that happen over the summer.
i put all the details in my trip report. the property was the hotel brandenburger hof in berlin. fantastic hotel / stay, and price ended up a wash in the end basically.
i am hoping to see about getting the AMEX Plat SLH rate to work though, even though its supposedly only for those outside the US.
if you want to book a special discount / package through the club website, make sure to email / call the hotel and confirm the rate / package details, otherwise they will probably not receive it. i had that happen over the summer.
i put all the details in my trip report. the property was the hotel brandenburger hof in berlin. fantastic hotel / stay, and price ended up a wash in the end basically.
i am hoping to see about getting the AMEX Plat SLH rate to work though, even though its supposedly only for those outside the US.
Jan 7, 2007, 8:18 pm
#3
Original Poster
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
Thanks. I get the suspicion that the benefits are probably rarely given, so probably makes sense to book a cheaper rate through another booking agent than book through the club in the hopes of receiving an upgrade.
Jan 7, 2007, 9:17 pm
#4
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
as i said, the rate i booked was discounted. the property has a special package, and the club rate was MUCH cheaper than booking directly.
so its always worth looking, you just have to make sure the property gets the rate information if you end up booking on the club site.
so its always worth looking, you just have to make sure the property gets the rate information if you end up booking on the club site.
Jan 11, 2007, 1:09 pm
#5
Join Date: Nov 2004
Location: South Arkansas
Programs: HH Gold SPG Gold Hyatt Diamond Marriott Gold
Posts: 124
Several months ago I stayed at the Madison in Memphis, booked through the SLH website. I was given an upgraded room with a welcome note from the manager and a plate of chocolate covered strawberries. That's my only SLH stay since signing up for the club.
Jan 11, 2007, 3:38 pm
#7
Join Date: Oct 2004
Location: BHD/DUB
Programs: BA Gold, TK*G, EI Elite
Posts: 7,622
Ive only stayed at their Hotel Square, Paris member property since joining, but have always received the SLH 'Club' upgrade.
In fact I get upgraded from a Standard room to one of their suites, i.e more than a 'one-category' upgrade.
In fact I get upgraded from a Standard room to one of their suites, i.e more than a 'one-category' upgrade.
Jan 15, 2007, 8:32 am
#8
Join Date: Jan 2007
Location: here
Programs: AA Ex Plat, AA 2 million miler,Concierge Key, BA Ex Gold, One World Emerald
Posts: 85
I've only stayed at Fort Worth property..The Ashton...great location...wonderful service..granted it wasn't the Four Seasons, but they upgraded and treated me well.....
Jan 15, 2007, 6:19 pm
#10
Join Date: Jan 2007
Location: Sydney
Programs: UA/EK(Gold) CX(Diamond) Marriott Gold Accor Platinum Hilton Diamond Shangri-la Jade
Posts: 585
The answer is yes
I stayed at the Hotel De La Paix (highly recommended) in Siem Reap recently and was given a bottle of wine because of my SLH membership even though I did not book through SLH's website.
Jan 15, 2007, 6:30 pm
#12
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
Have had mixed experiences w/SLH properties. At most, they are unaware of my status before my arrival, although once I make it known a few have done extras.
Poorest experience was at Maison Souvannaphoum in Luang Prabang; booked an SLH special rate inclusive of massage, airport transfers, afternoon tea, etc. Upon arrival, hotel claimed made no mention of the SLH rate, and upon further inquiry, claimed the rate had expired and was invalid.
In the end the GM at the hotel (a great guy) offered me the included items in the package and then some; however, when I took it up with SLH upon my return home, they claimed ignorance.
Bottom line...YMMV w/SLH but I will say their selection of properties tends to be ^
Poorest experience was at Maison Souvannaphoum in Luang Prabang; booked an SLH special rate inclusive of massage, airport transfers, afternoon tea, etc. Upon arrival, hotel claimed made no mention of the SLH rate, and upon further inquiry, claimed the rate had expired and was invalid.
In the end the GM at the hotel (a great guy) offered me the included items in the package and then some; however, when I took it up with SLH upon my return home, they claimed ignorance.
Bottom line...YMMV w/SLH but I will say their selection of properties tends to be ^
Jan 15, 2007, 6:32 pm
#13
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
i ran into the same thing, if you book a special, you have to contact the property in advance and confirm it, because the only thing sent to them by SLH's reservation system is the rate and bed type.
Jan 16, 2007, 6:13 pm
#14
Join Date: Jan 2007
Location: Sydney
Programs: UA/EK(Gold) CX(Diamond) Marriott Gold Accor Platinum Hilton Diamond Shangri-la Jade
Posts: 585
Thanks Kagehitokiri
I found out about this forum via Fodor's. These forums are so addictive! I have managed to wean myself off Fodor but still pop in now and then when I need to research on my next trip.