The hotel is what I will eloquently describe as "fine". Excluding the main areas, which I was told I cannot photograph, there's nothing stand out. I am no expert on the New York hotel scene, having only stayed twice before (during an era well before these hotels were affordable), so maybe it's the best hotel in New York, but for my standards of comparison to anything above a cardboard box, it's nothing to be impressed by. The Classic Suite is apparently 60sqm, but I must assume they are including the ventilation shafts on the other side of the street that our bedroom looked directly onto. It felt cramped, the living area felt like the emptiness one may experience in many-a-Park Hyatt or an empty aircraft hanger, the room setup was completely absent, breakfast was limited and boring and housekeeping forgot how to actually tidy anything. The pool even felt completely sterile, and then suffered the biggest faux pass possible: having an unheated hot tub. Apparently it was just broken, but no one considered letting anyone know that.

As we departed we asked them to store our luggage for the day, when we came back it took them 30 minutes to get one of the bags which contained some clothes for us to change into. After we finally got it we then got dressed and departed and they managed to lose our bags again, resulting in us needing to go into their back office and find them on their behalf.

The tiniest bedroom I've ever had (or at least on par with Rosewood London) in a suite, single vanity, awful view, average everything else. It felt like everything is shiny and beautiful, but nothing manages to stand out from the bling. I would go elsewhere next time.