Starwood "Luxury Privileges" program

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Feb 20, 2019, 6:53 pm

#76

ABG

Join Date: Mar 2004

Location: Canada

Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA

Posts: 4,737

Quote:

Originally Posted by longtimereader firstimeposter

Booked a Luxury Privileges rate through my TA. The hotel is listed as “upgraded at booking” however my room type still shows the same. Is there something I need to do for the upgrade?

You should be asking the TA

Feb 20, 2019, 7:38 pm

#77

DavidO

Original Poster

Join Date: Oct 2003

Location: Asheville, NC

Programs: Virtuoso, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club, Dorchester Diamond Club, Travel Leaders

Posts: 1,854

Quote:

Originally Posted by longtimereader firstimeposter

Booked a Luxury Privileges rate through my TA. The hotel is listed as “upgraded at booking” however my room type still shows the same. Is there something I need to do for the upgrade?

Don't know how your TA made the booking — either Sabre or the Marriott website, I assume — but in either case, the confirmation that the reservation generates shows the room category booked. Although the hotel should apply the upgrade when they see the reservation, it's your TA's job to contact the hotel, verify that they have applied the upgrade, and ask them to provide you with some documentation to that effect.

Time *is* of the essence, as "upgrade at booking" typically depends on availability in the next category ... so your TA should definitely follow up right away, either on the phone or by email with his/her sales rep at the hotel.

United747 and levilevi like this.

Mar 4, 2019, 9:35 pm

#78

TravisMT81

Join Date: Feb 2004

Location: Dallas, TX

Programs: Bonvoy Titanium, Hyatt Globalist, Hertz Gold

Posts: 1,388

Will Marriott have something like LP?

Mar 5, 2019, 7:26 am

#79

DavidO

Original Poster

Join Date: Oct 2003

Location: Asheville, NC

Programs: Virtuoso, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club, Dorchester Diamond Club, Travel Leaders

Posts: 1,854

Quote:

Originally Posted by TravisMT81

Will Marriott have something like LP?

There will probably, in time, be a unified amenity program across all of the MILUX brands (Marriott International Luxury). I've been told that STARS is going to be upgraded to world class status (but no details) and that the former Starwood brands will at some point have a single point of contact like the STARS "guardian angels."

But we'll all have to wait to find out what comes of this...

May 2, 2019, 10:36 am

#80

scienm

Join Date: Jul 2010

Location: Korea, USA

Programs: IC Dia RA / Marriott LT Plat / WOH Globalist / Hilton Diamond / OZ Diamond Plus

Posts: 340

Can I make a reservation by myself using LU3 code? Or do I have to do through a TA?
I can see the rate properly but I'm not sure benefits would be honored or not if I book directly.