Aman Canal Grande, Venice, Italy
Feb 24, 2023, 11:19 am
#316
Join Date: Apr 2006
Location: NYC
Posts: 1,007
I was so mesmerized by the entire process and in such disbelief that this is actually happening that my otherwise natural reaction to call this out on the spot and to send the cookies back didn’t happen. We just sat there, stunned and broke out in laughter when he left. It is now part of those luxury hotel stories one acquires with years 
Feb 24, 2023, 12:16 pm
#318
Join Date: Feb 2003
Programs: AC SE 2MM, too many others
Posts: 1,408
This sounds like a different property than the one we visited over Christmas. Pre-arrival requests were met, service was noticeably proactive, prompt when asked for, and multiple requests for flexibility with F&B were accommodated without issue.
Licinio the GM was present throughout, and even took a group of us on a walk to Piazza San Marco for a coffee, followed by a water taxi to the Guggenheim on Christmas Day (all paid for by the hotel).
Maybe they were just on their game for the holiday, but we had a great stay.
The dropped cookie debacle sounds stunning, though.
Licinio the GM was present throughout, and even took a group of us on a walk to Piazza San Marco for a coffee, followed by a water taxi to the Guggenheim on Christmas Day (all paid for by the hotel).
Maybe they were just on their game for the holiday, but we had a great stay.
The dropped cookie debacle sounds stunning, though.
Aug 27, 2023, 8:20 am
#319
Join Date: Feb 2016
Posts: 244
Just finished a 3-night stay. No complaints on our end about the service - everyone was warm, courteous, and the restaurant staff remembered our preference. We brought our small dog and they also took very good care of him.
We booked pick up services through the hotel knowing full well that it was 2x what other companies charged. It was a bit of a let down that they outsourced the service to a third party instead of using the house boat. It worked out fine, but left us wondering what the premium was for
Concierge also helped us get a private gondola that picked up directly from the hotel pier at sunset. It was good old fun.
We did rent the house boat to go island hopping and had lunch at Locanda Cipriani per recommendations from this forum. This was the highlight of our trip, I’m still thinking about the risotto
Overall a great trip and I’d definitely return.
We booked pick up services through the hotel knowing full well that it was 2x what other companies charged. It was a bit of a let down that they outsourced the service to a third party instead of using the house boat. It worked out fine, but left us wondering what the premium was for
Concierge also helped us get a private gondola that picked up directly from the hotel pier at sunset. It was good old fun.
We did rent the house boat to go island hopping and had lunch at Locanda Cipriani per recommendations from this forum. This was the highlight of our trip, I’m still thinking about the risotto
Overall a great trip and I’d definitely return.
Last edited by benjinito; Aug 27, 2023 at 3:04 pm